Kimberly R Barnwell

*** ********* **

Dallas, GA 30132

678-***-****

acybcf@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Computer repair

Network Administrator

Desktop Support

Testing and Imaging laptops and desktops

A+ Essentials and Networking

Windows Operating Systems (XP, Windows 7, 8, 10)

Virus removal and applying anti-virus software

Microsoft Office Word and Outlook

Type 50-55 wpm

Internet research

Communicator

Courteous demeanor

Telecommunication skills

Troubleshooter

Problem solver

Multitasker

Strong organizational skills

PROFESSIONAL EXPERIENCE

DeCluttr Quality Assurance Tier 1 11/2016 – Present

Kennesaw, GA

Responsible for examining CDs and DVDs for quality and defects.

Check, scans and packs merchandise.

Perform other administrative duties as assigned.

EDCO/Automation Personnel Services (contract) Technical Support Tech. 05/2016–09/2016

Marietta, GA

Put computer carts together and pull wires out for laptops to connect for charging.

Replacing laptop batteries.

Worked in the warehouse to take laptops/desktops out of boxes, placing computers on docks for imaging, and repackaging.

Traveled to different schools in Cobb County to perform installation of computers.

K12/Robert Half Technology (contract) Desktop Support Technician. 03/2016-05/2016

Waco, GA and Douglasville, GA

•Worked on site locations to assist with the set up and testing of client provided Cellular.

•Connected Wireless networks and laptops and assist end user (students with connecting to the provided network).

•Unbox and install wireless router/access points.

•Document any damage to container or product and fill out damage report.

•Turn on laptop and launch browser to ensure online instant help agent.

•Troubleshoot any connectivity issues with laptops and router connecting to Internet.

•Assist users with logging into, utilization provided laptops and accessing any testing software or required websites.

•Communicate site activities via Client SharePoint site; including router, onsite, set up completed, AM testing started, AM testing completed, PM testing started, PM testing completed completion of the day.

•Break down equipment at end of project and box it back up for pick up.

Momentum Telecom Tier 1 Technical Support Representative 05/2015-12/2015

Cartersville, GA

•Utilize all required resources and call flows to accurately resolve or escalate customer issues.

•Taking 40-60 calls per day.

•Providing superior customer service and technical support for cable modem internet subscribers

•Ran routine modem and phone troubleshooting and configuration.

•Consistently meets and exceeds performance stays of average calls per day, average call handling time.

•Changed WIFI passwords on internet modems.

Kmart Seasonal Retail Associate 10/2014-05/2015

Carrollton, GA

Responded to customer emails following Sears’ standards and styles.

Contacted customers via telephone and email

Assisted in projects or new initiatives as introduced by business partners or management team.

Handled cash orders and deposits.

Alorica Inc. Customer Service/Technical Support Representative 12/2012-10/2014

Kennesaw, GA (Verizon Wireless Project)

•Taking 75-130 calls per day.

•Strong background in providing technical support for a variety of Verizon Wireless phones.

•Met and exceeded performance stats of average calls per day, average handling time, schedule adherence, call work, call hold, quality score and upgrades.

•Managed quality communications, customer support and product representation for each customer.

•Changed passwords on accounts and wireless phones.

EDUCATION

AIU Bachelor of Business Administration in Human Resource Management 2016-2018

•Expected Graduation date: Fall of 2018

ITT Technical Institute Bachelors of Science Degree in Project Management. 2016

Kennesaw, Ga

•3.5 GPA

Medtech College IT Professional with Networking Technologies Certificate 06/2012

Atlanta, GA

• Highest Honors awards with a 4.0 GPA

• Professional Development of Information Technology (Active Directory) and Network (LAN, WAN)

ITT Technical Institute Associates of Science Degree in Information Technology 12/2007

Duluth, GA

• Graduated with a 3.0 GPA

• Vice President of Student Council 2005-2007

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