Human Resources Customer Service

Leslie Ostrander

**** *. ****** *****

Mesa, AZ *5215

Home: 480-***-****

Cell: 602-***-****

****************@*******.***

I have diverse experience in human resources, management, and employee and public relations. My specific skill set in many different industries makes me uniquely qualified for a variety of positions.

Qualifications

Strong interpersonal skills

Proficient at multi-tasking

Excellent written communication and composition skills

Outstanding ability to write and speak formally and informally

Advanced computer skills

Exceptional customer service skills

Education

Arizona State University, Tempe AZ

BA Journalism – Public Relations Emphasis; Sociology Minor

Summa cum Laude

August 1993

Experience

Scoring Director/Supervisor/Scorer 03/2012 – Present

NCS Pearson, Inc. – Mesa, AZ

Responsible for facilitating the accurate and timely delivery of state and district wide learning assessments with duties including:

Attending state range finding sessions to define and comprehend state criteria

Communicating with customer representatives and responding to customer needs

Conducting initial and continual training of large groups to ensure adherence to state criteria

Maintaining scorer accuracy through calibration and individual intervention

Monitoring scorer rate to determine project progression and scorer effectiveness

Providing effective leadership of team of supervisors and scorers

Communicating with HR and site management about project expectations and progress.

Human Resources Consultant 06/2007 - 06/2010

Ostrander Consulting – Mesa, AZ

Provided various Human Resources functions as a consultant for small businesses.

Employee Relations Manager 06/1994 - 10/2006

Fort McDowell Casino/Fort McDowell Enterprises – Fort McDowell, Arizona

Progressively responsible Human Resources positions culminating in managing five people encompassing all HR functions including, but not limited to:

Employee relations

Recruitment, advertising, and hiring, including background checks, and new hire training

Interacted effectively with line employees, customers, executives, and board of directors

Enrolled all employee benefits, worked with self funded insurance program, created wage reports

Managed all leave time including FMLA administration

Produced EEOC reports

Administered employee actions, including disciplinary process and grievances

Created and administered employee service award programs, functions, and event planning

Administered zero tolerance drug testing program, including DOT drivers

Created and edited policy and procedure, employee handbook, job descriptions and interview questionnaires

Created, wrote and produced bi-weekly employee newsletter.

Prior to 2002, HR was exclusive to one enterprise. From that point forward, oversaw these HR functions for more than 1,000 employees throughout six for profit enterprises:

Fort McDowell Casino

Fort McDowell Yavapai Materials

Ba’Ja Gas Station & Convenience Store

Fort McDowell Farm, Fort McDowell Adventures

Fort McDowell Poco Diablo Resort

Eagle View RV Resort.

I was interim HR Manager for Fort McDowell Yavapai Materials for two years.

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