avaya engineer

Mohammed Basha

VAN NUYS, CALIFORNIA,

818-***-****

*.*****.******@*****.***

Green Card Holder

Work Experience:

Employer: TELECOM TECHNOLOGIES, EGYPT

Position: Avaya Voice and Network Engineer, Nov 2014 – Nov 2016

Implement, administer and troubleshoot AVAYA’s voice and data Systems and solve related issues.

. Communication Manager. 5,6 and 7 ( duplex, ESS, LSP ).

Voice mail, AES and Call recording. Call Center (Vectors and VDNs).

Implement System Manager & Session Manager.

IP Office.

G430, G450, G650,MM, TN and E1/T1.

IP, Digital & Analog Phones

S88xx-S8300x-HP-Dell Servers. Hospitality.

VoIP.

Employer: TEDATA, EGYPT

Position: Technical Call Center Specialist, Jan 2014 – Oct 2014

Install and troubleshoot home internet services.

Handles all internal and external customer technical inquiries on the telephone providing accurate and pertinent information according to the contact center guidelines and quality standards.

Resolves customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.

Education:

HIGHER TECHNOLOGICAL INSTITUTE HTI., EGYPT

Bachelor’s Degree in Electrical Engineering and Computer Engineering

Additional Skills:

Good understanding for VoIP, LAN and WAN networking .

Languages: - English. - Arabic.

Technical support and troubleshooting.

Learning Agility.

Can work independently or as part of a team.

Presentable and organized.

Creative and Hard worker.

Passed Exam:

6002 - Avaya Aura Communication Manager and CM Messaging (R6.0) Implementation Exam

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