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Customer Service Sales

Schertz, Texas, United States
January 16, 2017

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*** ******* ***** #***

Universal City, Texas 78148

Home 210-***-****

Cell 210-***-****

Dear Sir or Madam:

I am contacting you in an effort to find a suitable career opportunity that would benefit from my strong product knowledge, sales, management, and account development experience. I have enclosed a brief resume for your review and consideration.

As you will see from my accomplishments, I have a broad range of talents that include the ability to adapt quickly to situations, effectively manage personnel and multiple ongoing events, and communicate successfully with customers and top decision makers.

Additionally, I have extensive technical knowledge related to construction and industrial supply and have established an excellent record of performance in inside sales. My sales background includes development of sales accounts with State, Federal, and Military agencies and performing estimates, preparing bids, and developing major key accounts. I am a hard charger who knows how to get results and a proven leader who can motivate a team of achievers and keep them focused on organizational objectives.

I look forward to an opportunity to meet with you to discuss specific aspects of my background that are of interest to you. My achievements in support of high dollar projects and sales would be excellent topics to be discussed in a personal interview. You may contact me at the above address and telephone number to make arrangements for such a meeting.

Thank you for your time and consideration of my request and qualifications. I look forward to hearing from you soon.


Michael J. Hernandez


MICHAEL J. HERNANDEZ Cell 210-***-****

149 Village Green #218 Universal City, Texas 78148 Home 210-***-****


Experienced professional seeks expanded opportunities utilizing acquired sales, customer service, and management skills.


Background includes sales, supervision of small and large ventures, development of key accounts with City, County, and Federal agencies, and negotiation of high dollar sales contracts.

Strong communication, interpersonal, and presentation skills – able to work effectively with customers and resolve customer concerns quickly and efficiently.

A skilled problem-solver who can win customer’s confidence through expertise and by quickly grasping issues and requirements to develop effective solutions catering to their specific needs.

Excellent communication, interpersonal, and customer service skills with the ability to work effectively with a broad spectrum of personalities.

A team leader and team builder who can create consensus and maintain focus on organizational goals.

Strong organizational and time-management skills – accustomed to handling multiple ongoing events and time-critical projects.

Extensive product and field knowledge in areas of hardware, equipment, tools, industrial construction, and steel supplies – continuously manage and service accounts.


MSC INDUSTRIAL SUPPLY, San Antonio, Texas 6/10 – Present

Inside Account Executive – Work with a broad range of customers that include machine shops, manufacturers, government (federal, state, and city), and military organizations.

Provide information on available products, research and source special products, and set up customer orders to include shipping.

Resolve customer service issues that range from wrong products, damaged products, or warranty services.

Call existing major clients to provide information on new products or promotional pricing in an effort to generate more business.

Formally recognized for successfully completing a large government order.

SIPPLE TRUE VALUE HARDWARE, Universal City, Texas 5/03 – 7/05 & 9/09 – 6/10

Assistant Manager – Handled daily store operations and supervised a staff of 12 employees that included sales personnel, cashiers, and maintenance staff.

Coordinated all aspects of operations from sales and rental of tools, rental of trucks, and sales of parts & supplies.

Ensured optimal utilization of labor and efficient management of inventory and sales.

Performed customer service support functions and resolved customer service issues.

REX SUPPLY, San Antonio, Texas 7/05 – 3/09

Inside Sales Representative – Worked with a wide range of commercial clients that included small local companies to large industrial clients. Took telephone orders and handled counter sales for merchandise that ranged from cutting tools, maintenance equipment, and safety equipment.


EXPERIENCE (Continued)

Used a computerized system to enter order information, generate purchase orders, and track inventory.

Conducted research to identify suppliers and purchase special tools or accessories for clients.

Handled receiving and shipping of special orders, coordinated with warehouse, and ensured accurate invoicing and billing.

Received several Perfect Attendance Awards.

PEERLESS EQUIPMENT, San Antonio, Texas 2001– 2003

Parts Manager – Supervised the Parts Department for an agricultural irrigation equipment company and managed shipping and receiving functions with direct supervision of one Shipping Clerk.

Oversaw the quality control of shipping orders and ordered supplies as needed.

SAN ANTONIO STEEL CO., San Antonio, Texas 2000 – 2001

Sales Representative – Established an excellent record of performance in inside sales and marketed a wide range of steel and related building products.

Consistently met/exceeded sales objectives and maintained superior customer service.

Maintained MSDS files and assisted in the warehouse department with supervision of deliveries, operation of forklift, inspection of orders, and data control.

RAINBOW FASTENER, San Antonio, Texas 1997 – 2000

Sales Representative – Performed inside sales of fasteners for industrial construction and utilized extensive technical knowledge to provide customers with technical assistance, product specifications, and job estimates.

Provided telephone sales and assistance and coordinated delivery of customer orders.

ALAMO IRON WORKS, San Antonio, Texas 1990 – 1997

Sales Representative/Quote Department – Maintained superior customer service support and marketed industrial equipment, steel, safety equipment, paint, fasteners, tools, and related items though inside or telephone sales.

Communicated effectively with customers and provided technical assistance, prepared quotes, submitted bids, negotiated contracts, and closed sales.

Successfully serviced major annual key accounts with City entities including City Public Service, San Antonio Water System, Via Metropolitan Transit Authority, and Military accounts.


Bachelor of Arts in Psychology, minor in English, The University of the Incarnate Word, San Antonio, Texas.


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