Bilingual Spanish Customer Service Representative / IT HelpDesk

MARJORIE C. REYES

** ******** **., *******’s Village, Diliman, Quezon City

***********@*****.***

Contact #: 091********

Age: 29 years old

Birth Date: September 07, 1987

Sex: Female

Civil Status: Single with dependent

EDUCATIONAL BACKGROUND

Primary: Claret School of Zamboanga City

Year Graduated: March 2000

Secondary: Claret School of Zamboanga City

Year Graduated: March 2004

Tertiary: Western Mindanao State University

Year Graduated: March 2008

SEMINARS AND CONFERENCES

2007 People to Out Source – Job Forum

2008 National Congress Dance Workshop and Seminar

2008 Spanish Language Training

2015 DIWA Genyo Training and Workshop

EXPERIENCES

Dance and Vocal Coach in Zamboanga Music and Arts Learning Center

(2006 – 2008)

Customer Service Representative – Cyber City Teleservices Phil., Inc., Davao City

(2008 – 2010)

Takes catalog order by phone and a Bilingual Sales Agent

Pension and Benefits Administrator – Towers Watson Global Services (2012)

Encodes, Edits and Sends emails to Clients

English and Spanish Language Trainer – TESDA (2013)

Conducts Language Training and Communication Skills to students, professionals and youth

Grade School Teacher – Integrated Montessori Center (2015 – 2016)

Demonstrates, develops an ability to transform and extend knowledge to students and encourages learning for understanding to students and invokes approved disciplinary procedures

Bilingual Help Desk Analyst - WIPRO (2016)

Supports users in resetting their passwords and re-enabling their accounts. Providing first level troubleshooting when they do have issues and concerns with their system.

CHARACTER REFERENCES

Janice D. Esimos

Team Manager – Towers Watson Global Services

Roy P. Alvarez

Former TESDA LSI Trainer

Alberto V. Alarcon

OIC LSI TESDA Director – Center Administration

Laurence C. Baltazar

Vice Principal – Elementary Department (Integrated Montessori Center)

Rainier Paul Failadona

Supervisor - WIPRO

I hereby swear that the above information presented is true and correct.

Marjorie C. Reyes

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