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Microsoft Office Manager

Dayton, Ohio, United States
January 15, 2017

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Robert Hamilton

**** ****** ***

Dayton, Ohio ***29

Phone: 937-***-****



To increase my knowledge and growth within a company.


I have over 10 years in a fast pace call center environment experience. Proficient in the use of Microsoft Office Suite, excellent follow –up, strong analytical, problem solving and decision making skills, I have the ability to manage multiple tasks/projects, motivate with little supervision, and handle conflict and interest.

Work History

04-2005 to 11-2007, Orc Protel

11-2007 to 11-2008, Aetna Building Maintenance

11-2008 to 12-2013, Customer Support Specialist, Synchrony Bank

Responsibilities include taking escalated calls and assist with various projects in the department.

12-2013 to 12-2014, Collections Representative, Synchrony Bank

Responsibilities include processing payments for current and postdated checks, debit/credit card payments, and assist customers with different programs provided for certain qualified customers to help aid in here payments for their bills.

12-2014 to 08-2016, Client Services, Synchrony Bank

Responsibilities include servicing the merchants and customers concerns, process credit line increases and applications for the merchants and customers.


1995 to 1999, Diploma, Jefferson High School

2000 to 2001, No Degree, Bluffton College, Communications

Computer Skills

Excellent skills in Micro Soft Word, Excel and Power Point, used systems in FDR, On Demand, Surveyor, Verint, Cisco Jabber, Wausua, Unity, OTP, WebEx, I2R, Lexis Nexis

Licenses and Certificates

2002 to 2003, Certificate, RETS Tech/Fortis College, HVAC


Lisa Ezembaukwu, Account Manager, Synchrony Bank, 513-***-****,

Derrick Davis, Hewitt and Associates, 937-***-****,

Larry Reid, Dayton MRDD, 937-***-****,

Jason Milton, Janitor, Miami Valley, 937-***-****,

Contact this candidate