Microsoft Office Technical Support

Brant Lamb

**** **** **.

Dexter, Michigan *****

*******@*******.***

734-***-****

Linkedin Profile: https://www.linkedin.com/in/brant-lamb-38349089

Electronrt, troublshooting, diagnostic, maintenance & repair

Chuck E Cheese Entertainment February 1, 2016 to present

Ann Arbor, Michigan Technical Administrator

Achievements:

Management, mainrnsnvr, troubleshooting, diagnosis, parts ordering and repair of:

Rides, games, lighting, alarms, betwork components, and kitchen appliances and other facility's equipment.

Lowry Computer Products/Lowry Solutions, Inc. August 1994-November 2015

Brighton, Michigan Support/Repair Technician

Achievements:

Direct troubleshooting, diagnosis and modular/component level repair of:

PCs,

Hand held PCs.

Printers and scanners for application, firmware, configuration, communications or native hardware problems.

Component-level repair of printer and scanner printed circuit assemblies, using oscilloscopes, meters, schematics, vendor provided and self-written diagnostics, in C, Frequently solving multiple, separate, simultaneous problems using self-developed symptom-centric indexed knowledge base.

Staging, installation and configuration, remote: triage, diagnosis, troubleshooting and repair of:

MCPs and printers(impact, thermal, serial matrix, laser,inkjet),

RFID and bar-code scanners.

Frequently solved multiple, separate, simultaneous problems using self-developed symptom-centric indexed knowledge base, via phone and remote-access/control problem investigation and repair. Solved Remote customers' (workfloor, supervisory and IT staff), field technicians', their management's, and IT department's problems.

Ran:

Self-written repair and parts use/inventory program and database to track repair parts used, circuit assemblies repaired, and repair & symptom history, parts inventory and ordering, and parts-to-symptom relationships.

Previous Job Experience

Companies:

Clinical Information Systems, Olsten Temporaries (assigment: Sensors, Inc.), B & H Design (assigment: Allen Bradley), Luminex Technologies, TEC assignment: Northern Telecom, Symplex Communications, ADP.

Job Titles:

Senior, R & D, repair & test technician, diagnostic programmer.

Achievements:

Built, debugged, troubleshot, diagnosed & repaired: custom form-factor PCs, laptop PCs, minicomputers, terminals, stand-alone hard drives, tape drives, and printers using: oscilloscopes, logic analyzers, logic pulsers and probes, multimeters, schematics and self-written C & Assembler test & utilities programs.

Inventory tracking and BOM verification programming utilities, written in a database language. Network hardware and software installation and troubleshooting.

Self-written test programming (Assembler, BASIC & C) diagnostic utilities for a micro-controller based exhaust emissions analyzer, and an auto-connect and auto-configuration utility for a serial interfaced (RS232C) automatic intervenous pump.

Prototyped hardware for diagnostic loopback use.

Component-level test & repair.

R & D programming related to PC peripherals, support of products and test equipment.

Independently pursued: 1993

Successfully Designed, built, prototyped, and programmed a hand-mounted, finger-driven mouse.

Education:

Independent Study: 2003

Microsoft MCSE W2K Workstation & Server MCSE certifications.

Washtenaw Community College: 1984-1988

Pascal, C, Calculus, Physics, micro-computer courses and other courses toward an associates degree in computer programming. (Incomplete)

Control Data Institute: 1980

Certificates: Digital Technology, Microprocessors.

Citizenship

United, states, U.S. Born.

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