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Sales Customer Service

Dumfries, Virginia, United States
January 15, 2017

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Dylan e jones 703-***-**** Triangle, VA

target: human resources General manager Business consultant

Summary of qualifications

Significant project management experience

Business Management degree with extensive retail experience

Meet and exceed sales goals

Critical thinking and troubleshooting skills

Mechanically inclined: carpentry, electrical, plumbing, welding


Davis & Elkins College, Elkins, WV May 2013

Bachelor of Science in Business Management GPA: 3.6

Minor: Art


Kissel Stop, Elkins, WV 2011

-Developed managerial skills through scheduling and managing staff

-Increased sales and productivity through better use of kitchen space

-Increased customer satisfaction with positive and cheerful demeanor

Professional development

REI (Recreational Equipment Inc.) Sales Current

Product knowledge was key. Learned to talk to a wide demographic of people. Was promoted and given a raise three months into being a new hirer, from camping hard goods to Bicycle assembler to Bicycle technician trainee, because of my mechanical knowledge and customer service.

Home Depot Interiors Sales Promoter 2015-2016

Consistently exceeded store sales goals, by effectively assessing client needs and determine course of action for improving sales. Situational awareness was a new skill gained, from interactions with customer in a warehouse like facility. Gained multiple repeat customers by fully explaining the materials available to the client without pushy methods.

LF Jennings Inc. Property Manager 2009-2015

Improved multimillion dollar warehouse marketability by designing economical floor plans for multiple business rentals. Increased tenant retention and profitability in apartment complex by improving rental unit’s fixtures and appliance, replaced outdated water boiler system, and applied pest control techniques. Improved outward appearance of apartment complex through land scaping and daily service routines. Scheduled meetings with potential tenants and current tenants. Improved communication skills as a result of interacting with clients and contractors to solve problems and address needs.

College Activities

Phi Beta Lambda Business Fraternity Two years Develop leadership skills by networking with accomplished business professionals and by participating in business-focused workshops, seminars, and academic competitions. Participating in awareness campaigns such as the March of Dimes.

SIFE & Enactus (Students in Free Enterprise)– Treasurer and Parliamentary Two years

Won 3rd place in the 2011 regional SIFE Competition in Cleveland Ohio, competed against top SIFE teams about teaching concepts such as entrepreneurship and business ethics.

Davis and Elkins College First Responders Founding Member Four years

Developed a first responders group to actively train and develop skills required to help with emergency response teams for disaster relief with originations such as FEMA, CERT and Red Cross.

Art Club Four years

Sharpened skills at drawing, paint, sculpting, and ceramics by having personal lessons with professional artists.

Outdoor Adventure Club Three years

Learned basic survival techniques, natural medicine, and animal roaming patterns when in a deciduous forest alone or with a group.


Fire Safety Certification First Aid/ CPR/ AED Certified

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