Resume

Sign in

Customer Service Microsoft Office

Location:
Birmingham, Alabama, United States
Posted:
January 15, 2017

Contact this candidate

PAMELA NELMS

**** ***** **** **, **********, Alabama, United States 256-***-****

acyann@r.postjobfree.com

WORK EXPERIENCE

Bankers Trust n/k/a Peoples Bank of North Alabama Teller February 1996 - 2000

• Balanced daily cash deposits and bank vault inventory with a zero-error rate.

• Processed cash withdrawals.

• Researched and resolved customer issues on personal savings, checking and lines

of credit accounts.

• Supplied tellers with coin and currency as needed.

• Maintained confidentiality of bank records and client information.

Bankers Trust n/k/a Peoples Bank of North Alabama Branch Manager 2000 – February 2006

• Supervised and coordinated activities of workers engaged in receiving and paying

out money and keeping records of transactions in banks and similar financial

institutions: Assigns duties and work schedules to workers to ensure efficient

functioning of department.

• Trained employees in customer service and banking procedures.

• Approved checks for payment.

• Adjusted customer complaints.

• Examined Tellers’ reports of daily transactions for accuracy.

• Consolidated and balanced daily transactions, using adding machine and

computer.

• Ensured supply of money for financial institution's needs based on legal

requirements and business demand.

• Allowed customers access to safe deposit boxes, following specified procedures.

Counted and recorded currency and coin in vault.

Park Community Credit Union

Head Teller February 2006- 2008

• Balanced daily cash deposits and bank vault inventory with a zero-error rate.

• Processed cash withdrawals.

• Researched and resolved customer issues on personal savings, checking and lines

of credit accounts.

• Supplied tellers with coin and currency as needed.

• Maintained confidentiality of bank records and client information.

Park Community Credit Union, Decatur, Alabama

Financial Services Representative 2008- February 2015

• Prepare file packets for entry into optical imaging system by removing staples, paper

clips, duplicate forms and forms not needed

• Scan file packets into optical imaging system

• Match corresponding paperwork to accounts

• Index batches of data once scanned into the imaging system

• Opened new accounts for members

• Processed Loan Applications

• Closed Personal, auto, home loans

• Received wire information and sent wires

• Prepared Titles on ETAPS

• Have taken classes in Risk Management

• Filled out daily and monthly reports (reporting)

• Took place in coaching other employees

• Had responsibility in helping with Policy Development

EDUCATION

A.P. Brewer High School, Eva, Alabama

High School Diploma, 1988

National Career College, Alabama

Associates Degree in Data Entry, 1990

ADDITIONAL SKILLS

•Skillful in Microsoft Office (Word, Excel, PowerPoint)

•Skillful in using scanners and copiers

•Basic Computer Skills



Contact this candidate