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Customer Service Sales

Long Beach, California, United States
January 15, 2017

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Samanta Rad

Los Los Angeles, Angeles, ***-***-871-***-****, 3344, com WORK EXPERIENCE

Swiss port Los Angeles

Aircraft Cleaning Jan 2017 - Present

• Clean the interior and exterior of designated aircrafts

• Vacuum floors and wipe down windows

• Remove trash from receptacles and seat pockets

• Replenish airline materials in the seat pockets

• Clean lavatories and replenish supplies

• Clean aircraft cockpit and replace headsets as instructed

• Drive cleaning van around the airport for maintenance purposes

• Managed the safety of the aircraft by reporting a problem with the rear engine noticed while cleaning the aircraft exterior

• Trained three groups of employees in aircraft maintenance techniques and protocols Mckenna Volks Wagen and Subaru Dealership Huntington Beach, California Receptionist, Cashier January 2017-present

• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

• Receive payment and record receipts for services.Perform administrative support tasks such as proofreading,

• transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Hear and resolve complaints from customers and public.

• Transmit information or documents to customers, using computer, mail, or facsimile machine

• Schedule appointments, and maintain and update appointment calendars. File and maintain records.

• Analyze data to determine answers to questions from customers or members of the public.

• Greet customers as they arrive in the store and provide them with information regarding products and/or service.

• Respond to customers’ complaints and take necessary actions resolve their issues

• Enter transactions in the cash register and provide customers with the total bill

• Process exchanges and refunds

• Process credit card and check payments

• Perform the duties of customer service representative when required. resolve customer complaints in a proactive manner

• Maintain periodic sales reports and spreadsheets

• Ensure management of daily cash accounts

• Create periodic transaction reports

• Ensure maintenance of checkout areas

• Maintain knowledge of store inventory and sales activities Department Of Motor Vehicle, D.M.V Arlington, Virginia Customer Service Specialist October 2014 - March 2016

• Check for accuracy in all documents and completeness and signatures on all required forms

• Give written, oral, visual, and practical performance tests

• Examining applicants for ability and fitness to operate various types or combinations of motor vehicles safely

• Serve notices and give and receive information concerning suspensions, revocations, and cancellations of licenses

• Issues license plates, tabs, and operating permits

• Determine, collect, and account for fees and penalties; and make reports concerning work performed

• Determine if vehicles are subject to registration and transfer of ownership

• Inspect vehicles, usage, verification of identification and license numbers Samanta Rad

Los Los Angeles, Angeles, 619-619-871-***-****, 3344, com Alexandria Driving School Alexandria, Virginia

HR Assistant and Receptionist November 2012 - August 2014

• Submits employee data reports by assembling, preparing, and analyzing data

• Maintains employee information by entering and updating employment and status-change data

• Provides payroll information by collecting time and attendance records

• Welcomes new employees to the organization by conducting orientation

• Schedules examinations by coordinating appointments

• Communication with Courts and Law Firms for citations and violations of the clients

• Coordinating the Sales transactions and register opening and closing Golden Hotel Ankara, Turkey

Guest Service Agent Favriuary 2012 - November 2012

• Created 100% guest satisfaction by providing fast and friendly genuine hospitality and by exceeding guest expectations

• Gave personal attention, took personal responsibility and used teamwork when providing guest service

• Listened, apologized with empathy, found a solution and followed through when resolving guest problems

• Performed other duties as required to provide fast and friendly genuine hospitalities

• Provided guests with assistance at the front desk during the check-in and check out processes and throughout their stay

• Greeted guest and processed hotel registration

• Kept current on hotel accommodations, services and area attractions

• Responded to customer inquiries for information

• Arranged for services requested by the guest by working with other departments as appropriate

• Stayed current with developments in the hotel by reviewing and updating the communication log

• Maximized revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes

• Offered guests updated rooms and promotes hotel amenities, food and beverage outlets and services

• Made reservations in accordance with hotel’s yield management practices

• Processed customer credit at check-in in accordance with hotel policy

• Obtained appropriate approvals and signatures


Hotel Sukasa Kuala Lumpur, Malaysia

Tour Guide September 2009-Favruary 2012

• Escort individuals or groups on cruises, sightseeing tours, or through places of interest

• Conduct educational activities for school children

• Describe tour points of interest to group members, and respond to questions

• Monitor visitors' activities in order to ensure compliance with establishment or tour regulations and safety practices

• Greet and register visitors, and issue any required identification badges and/or safety devices

• Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites

• Provide directions and other pertinent information to visitors

• Provide for physical safety of groups, performing such activities as providing first aid and directing emergency evacuations

• Research environmental conditions and clients' abilities in order to plan expeditions, instruction, and commentary that are appropriate Samanta Rad

Los Los Angeles, Angeles, 619-619-871-***-****, 3344, com Iranair Airline Tehran, Iran

Domestic Flight Attendant July 2005-September 2009

• Highly skilled in performing pre-boarding security checks of aircraft, passengers and baggage

• Comprehensive knowledge of flight and emergency procedures

• Proven ability to greet passengers and guide them regarding their seats

• Documented success in selling goods to customers on-board

• Profound ability to operate emergency equipment effectively

• Excellent hospitality acumen aimed at serving food and drinks

• Ability to give tips and guidance to tourists regarding destination

• Demonstrated ability to use superior judgment to conduct safe and efficient flights

• Able to ensure that galley is stocked with food and serving items for trip

• Effective first-aid and medical skills

• Competent at conducting pre-flight safety checks of cabin area

• Eager to help people with special needs such as young children or people with disabilities

• Good organizational and time management skills


Azad University of Iran Karaj, Iran

Hospitality Management September 2002 – July 2006


• Excellent customer service skills

• The ability to prioritize and make on the spot decisions Mathematical skills

• Ability to work in a fast-paced environment

• Ability to express ideas in easily understandable terms

• Good sense of timing and the ability to recognize problems

• Ability to work with people and work under stress

• High degree of accuracy

• Strong communication skills

• Organizational skills

• USCT401 (Wide body/Multi crew on board program Training LANGUAGE: English (fluent), Dari (fluent), Persian (native), Turkish (fluent), COMPUTER: Microsoft Office, Web-based research, Social Networks, Microsoft & Macintosh Operating Systems TRAININGS: Customer Care, CPR, Fraudulent Documents, Flight Attendant training

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