Customer Service Quality Assurance

MORGAN SCHIECKOFF

Address: ** ****** ******** ****: 902-***-****

Halifax, NS B3M 2X6

CAREER OBJECTIVES

Business Management

SUMMARY OF PROFESSIONAL STRENGTHS

An energetic, results oriented, individual with over twenty years experience in the work force. Responsibilities have included, inventory control, quality assurance, and record keeping; employee training, motivating and monitoring workers directly under my supervision. During this period the

following skills were developed:

Leadership abilities, organizational skills

Demonstrated abilities in planning, initiating and follow through

Adapting approaches to new circumstances/requirements

Customer service in retail

Excellent oral and written communication skills

CAREER HISTORY

CapGemini(Canada) Inc. Nova Scotia July 2105-Present New Business Operations-Intake

Responsibilities: obtaining clients information for an application for Life and Living Benefits.

ACCOMPLISHMENTS: Working with Office, Outlook, Excel, Life suite, Ingenium systems including several others to obtain accurate up to date information. So that the clients application is processed in a timely manner. Processing cheque and credit card information is accurate on the application along within the systems.

EASTLINK Nova Scotia Mar 2014 – July 2015

Accounts Receivable Representative

Answering call from customer with past due accounts, handling credit card payments, arranging payment options. Restoring service to disconnected customers accounts. Calling overdue account to arrange for return of equipment or payment arrangements to avoid collections

CANADA POST CORPORATION Nova Scotia Nov 2006-Oct 2013

Supervisor Mail Operations HMPP

Supervise a group of 30 Unionized employees. In charge of mail processing operations and sustaining service standards. Other various administrative duties included CRM, SAP and Attendance Management. Staffing vacant RSMC routes and clerks, LCA positions and following the Canada Post Hiring Policy for new employees.

CANADA POST CORPORATION Nova Scotia July 2002-Nov 2006

RSMC (Rural Suburban Mail Carrier)

Sorting, collecting and delivering of items within a specific route. In accordance with Corporation policies as well as maintaining a corporate image at all times.

COOPER STANDARD AUTOMOTIVE (Cooper Tire) Ontario March 1994-June 1999

Lead Hand

Supervise and lead personnel to maintain high quality and efficiency standards for specific area. Maintain employee relations and direct all staff activities. Liaise with Q/A, and production managers regarding standards and personnel issues. Meeting targets in regards to product waste and scheduling efficiency.

COOPER STANDARD AUTOMOTIVE (Cooper Tire) Ontario June 1999-June 2000

Quality Assurance Agent

Collecting and checking “First Off” from the extrusion lines running production. Calibrating the Q/A equipment running samples to lab for analyses; accompanied the department Supervisors to General Motors, Ford, Chrysler production plants to conduct quality checks on the plant floor.

EDUCATION

TORONTO SCHOOL of BUSINESS 1991-1992

Micro Computers Business Applications

GRANTON INSTITUTE of TECHNOLOGY 2002-2004

General Business Management and Administrative

REFERENCES

Upon request

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