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Manager Management

Dubai, Dubai, United Arab Emirates
January 15, 2017

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Riju Nair



Mobile :

+971 ** ******* Passionate, energetic hotelier with over 24 years of

Email : hospitality experience in UAE, India & Kenya, working for companies such as Hospitality Management Holdings,

Starwood Hotels and resorts worldwide, Carlson

Hospitality, Grand Regency and Taj Group of Hotels as

AREAS OF EXPERTISE well as other leading independent hotels.

Corporate Hospitality A confident and goal oriented General Manager, well

versed in social media & e-commerce with expertise in

Pre - Opening all aspects of hotel operations including project

Launch development & construction, sales & marketing, finance,

Daily operations strategic management while also experienced at handling

Human Resources multiple tasks & projects simultaneously. Successful

Budget & Forecasting track record in pre / post opening and restructuring of

Leadership & hotels based on strategic assessment, critical path,

Performance SOPs, P&Ps, staff satisfaction &training.



Guest Relationship

Sales & Marketing Hotel Management

Customer Service Driving and tracking the Hotels Reservations up selling

Hotel Management program.

Revenue Analysis Responding quickly to any changing market conditions.

Catering Creating s positive working environment for hotel

Leisure staff.

Yield Management Taking prompt, decisive and corrective action to

Strategy rectify any hotel or staff short comings.

Achieving guest satisfaction goals.

Creating a cross-trained and motivated employee

workforce capable of meeting the highest standards.

Financially astute with the ability to control budgets

stocks and P&L.

Making sure all hotel fixtures and fitting are in a

safe condition.


Aptitude in financial management, financial reports and


Ability to spot issues and opportunities before others.

PERSONAL DETAILS Challenging the status quo.

Active team member with self-drive and motivation.

Possessing knowledge of all relevant software & hotel

Languages Known: management IT systems.

English, Hindi, Personal

Assamese, Tamil, Acting with the highest ethical standards and always

Malayalam and a fair treating others fairly & with respect.

knowledge of Arabic A creative & innovative thinker.

Having a practical approach to problem solving.

Willing to be accountable, liable, & answerable for

Visa Status : actions & decisions.

UAE Resident Visa Hands on manager able to lead by example.


Bhartiya Vidya Bhavan - New Delhi, India

1996 - 1998

Post-Graduation Diploma in Business Management

Institute of Hotel Management -- New Delhi, India

1989 - 1992

(under the National Council)

Diploma in Hotel Management, Catering Technology and

Applied Nutrition from the Institute of Hotel

Management (IHM) Chennai


General Manager for the Ewa Dubai Deira Hotel, Managed

by Hospitality Management Holdings.

Oct 20 11 - Sept 2016

Joined the Hospitality Management Holdings Group in

October 2011 as General Manager Hospitality and was

entrusted the responsibility for the pre-opening,

launch and daily operations for the EWA Dubai Deira

Hotel, the first Ewa Hotel to be launched by HMH in

UAE. Successfully renovated the hotel to create a brand

image in conformity to the Ewa Standards and launched

the hotel as a 4* property to the full satisfaction of

HMH Group and local owner Naser Abdullah Lootah Group.

Also responsible for full budgeting, P&L, staff

recruitment & training.

Was also responsible for the for the launch of the Ewa

Mahadha Hotel (2012), Ewa Ajman Suites Hotel (2013) and

the Ewa Khartoum (2015) and had the direct reporting of

the individual Hotel managers.

Duties :

Ensuring consistent delivery of exceptional and unique

CAREER STATEMENT guest experiences in line with the HMH brand promise.

Recruiting, leading, inspiring and engaging hotel

"I feel that my colleagues, embedding HMH hallmarks and guiding

greatest strengths principles.

are firstly my strong Maintaining effective relationships with key

commitment to giving stakeholders, including owners, HMH Management,

all hotel guests the customers and suppliers.

best possible Preparing annual operating and Capital expenses budget,

experience. Secondly, analyzing the revenues generated and ensuring that the

my skill at working hotel operations generate profitability exceeding the

efficiently as part laid down Gross operating Profit and the Net operating

of a team, and profit.

forming solid Communicating the results with the Owning Company and

personal bonds with the Management Company on a timely basis as stipulated

other staff members. in the SOPs.

Thirdly, my desire to Ensuring annual hotel sales and marketing plans are

do everything developed, implemented and monitored, and that they

possible to ensure deliver required results.

that my hotel not Reviewing industry and other relevant trends to

only meets but indeed identify potential areas for improvement, innovation or

exceeds all of the differentiation.

goals and targets set Analyzing revenue generation trends of the hotel to

for it." identify critical areas for revenue generation


Participating in sales activities in key markets;

representing the hotel in the media and at relevant

trade shows to improve market position.

Actively driving corporate social responsibility

initiatives within local communities and the region.

Establishing clear accountabilities for profit and

growth with all operational teams, and contributions in

expense management for all support functions.

Ensuring the hotel management team maximizes

productivity and efficiencies, following company

guidelines and complying with local legislation.

Monitoring hotel performance, participating in regular

financial and business review meetings and agreeing on

any corrective measures, where required. Presenting

appropriate information to owners and/or their


Ensuring effective financial control and reporting

measures are implemented, (including accurate

forecasting), complying with the HMH finance directives

Regularly and personally verifying that guests are

receiving personalized, thoughtful and generous


Using guest, stakeholder and colleague feedback to make

recommendations for improvements that drive performance

and enhance the guest experience.

Act as a role model for all colleagues, clearly

demonstrating the HMH hallmarks, guiding principles and

leadership competencies, and ensuring they are embedded

throughout the hotel.

Ensuring that the hotel complies with all applicable

regulations and legislation, including Health, Safety &

Hygiene, employment legislation and financial

reporting. Supporting internal and external audit

teams to ensure risks are identified and controlled


Vendome Plaza Hotel - Deira, Dubai


Oct. 2011

Vendome Plaza is a 4 star property located in a prime

area of Deira. Job responsibilities include handling

the overall operations consisting of 123 rooms and 5

F&B outlets.


Direct and manage the daily operations for the hotel.

Manage the F&B Operations, Front Office operations,

Human Resource & Administration Operations and

Accommodation Operations, reporting to the Managing


Responsible for Staff Recruitment, Appraisal, Training,

motivation and promotions.

Responsible for designing, implementation and timely

completion of new training programs for various

divisions such as, F&B service personnel, F&B

production personnel, Front office personnel, Security

personnel, Housekeeping and Stewarding personnel etc.

Responsible for ensuring that the Training Budget is

balanced to include adequate internal training courses.

Responsible for the annual budgets of the revenues,

operating expenses and total operating profit.

Consistently identify innovative processes and

procedures for quality improvement operations.

Develop and evaluate services, processes and procedures

which exceeded guest expectations. Increased revenues

through strategic marketing and sale initiative.

Direct revenue and operating budgets and achieve

profits accomplishing the company's revenue and cost

containment objective.

Was responsible for renovating and upgrading the hotel

from a 3 star hotel to a four star hotel from April,

2011 to October 2011.


Holiday Beach Club - Ajman, UAE

Food & Beverage Manager

Jan 2003 - Aug 2 005

Hotel Grand Regency - Nairobi, Kenya

Executive Operations Manager

May 2001 - Oct 2002

Hotel Amir - Pune, India

Resident Manager

Oct 1999 - Apr 2 001

Hotel Le Meridien- Pune, India

Senior Manager (Food & Beverage Services)

Jan 1999 - Oct 1999

Radisson Hotel- New Delhi, India

Senior Captain (Food & Beverage Services)

Dec 1996 - Dec 1998

Hotel Le Meridien- Delhi, India

Captain Oct 1993 - Nov 1996

Taj Coromandel- Chennai, India

Hotel Operations Management Trainee

Jun 1992 - Jun 1993

Taj Coromandel- Chennai, India

Industrial Exposure Trainee

Apr 1990 - Oct 1990

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