Customer Service Manager
Resume:
JECEL G.CAPUSORAN
Sta Cruz, Bontoc Southern Leyte
***************@*****.***
With strong skills and knowledge in customer service.
WORKING EXPERIENCE
ROOM ATTENDANT/ BAY FRONT HOTEL- Cebu City June 2015- November 2015
-Adheres to the hotel policy in terms of room servicing and housekeeping.
-Ensures hotel room are kept clean before the arrival of the guest and
Upon checking out of the guest.
-Prompt in attending service work.
-Ensures all the public areas as assigned are kept clean all the time.
-Attends all queries and request by the supervisors.
TELEPHONE OPERATOR/ ITS SPA TIME- Merville Park, Parañaque City 2015
-Answer telephone promptly and courteously.
-Ensure guest are well served by providing them right information with
regards to our service.
-Confirm reservation of the guest/customers.
SALES ASSISTANT/ GAISANO CAPITAL- Sogod Southern Leyte 2013
-Attends queries and complaints of the customers.
-Assist customers when selecting items.
-Prompt in attending working schedules.
PHYSICAL THERAPIST/ SALON AT HOME- Merville Park, Parañaque City 2011-2012
SHUI SPA –Dela rosa st.Makati city
-Prompt in attending customer request.
-Provide therapeutic massage to customers.
-Ensures that customers are satisfied with the service I rendered
NATIONAL COMPETENCIES
FOOD AND BEVERAGE SERVICE NATIONAL COMPETENCY- Level II
BARTENDING SERVICES- Level II
ACHIEVEMENTS
GENERAL SERVICE AWARDS- Ormoc City Institute of Technology
CERTIFICATE OF RECOGNITION, SKIRTING –Ormoc City Institute of Technology
EDUCATIONAL BACKGROUND
ORMOC CITY INSTITUTE OF TECHNOLOGY/ Graduate, Hotel Restaurant and Tourism Services-AY 2013-2014
Secondary; Sogod National High School
Date of Graduation: (2008-2009)
Primary; Sta Cruz,Bontoc, Southern Leyte
Date of Graduate: (2004-2005)
TRAINING AND SEMINAR
PERSONALITY DEVELOPMENT
(September 2, 2013)
FIRST AID LECTURE AND DEMONSTRATION TRAINING
( August 26, 2013)
FIRE FIGHTING SEMINAR
(February 8, 2014)
TOUR GUIDING BASIC TRAINING
(NOV.7&8 2014)
SKILLS AND INTEREST
GOOD COMMUNICATION SKILLS
COMPUTER LITERATE
SKIRTING/NAPKIN FOLDING
PERSONAL INFORMATION
Date of birth; July 8, 1991
Age; 25
Gender; Female
Height; 5’2
Weight; 45kg
Religion; Roman Catholic
Civil status; Single
Children; None
Citizenship; Filipino
Language spoken; English,Tagalog,Cebuano
CHARACTER REFERENCES
Doreen Chrystal Estologa
HOTEL MANAGER
BAYFRONT HOTEL CEBU
Cebu, Philippines
Gielyka C. Sacurom
INTERCONTENENTAL HOTEL STAFF
Doha Qatar
I hereby certify that the above information is true and correct.
Jecel C. Capusoran
Applicant
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