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Operations Manager,Business intelligence,Data Analytics, Visualization

Hyderabad, Telangana, India
January 14, 2017

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To learn, lead and excel in a challenging environment & pool in my efforts in the preferment of the organization.

Professional Summary

Near 8+ year of strong experience in Operations (Data Services) and in E-Discovery. Currently managing multiple DTIGlobal Operations Team (Atlanta, Seattle - Bellevue, Seattle – Kirkland, St. Paul – Boston, Portland).

Actively work on various operations reports such as team’s Productivity, Utilization and Quality data analysis and their improvement as well as their other dimensions’ goal setting growth. Strong leadership, mentoring and interpersonal skill s; believe in leading by doing. Working closely with the Service Delivery Quality for continuous process improvement and towards First Time Right reports.

ITIL V3 Expert Certified.

ITIL® Expert Certif icated in IT Service Management

ITIL® Managing Across the Lifecycle Certified (ITILMLC)

ITIL® Continual Service Improvement Certified (ITILCSI)

ITIL® Service Operation Certified (ITILSO)

ITIL® Service Transition Certified (ITILST)

ITIL® Service Design Certified (ITILSD)

ITIL® Service Strategy Certified (ITILSS)

In-depth understanding of electronic discovery, collection, extraction, processing, various searches, ESI hosting, review and production processes on multiple platforms including advance tools like NUIX / Relativity / E-Capture/ IPRO - Allegro to many legacy E-discovery tools. CORE COMPETENCIES

Strategic Planning and Execution.

Operations Leadership.

KPI's, Productivity Metrics and Utilization .

Recruitment and Development .

Training and Development .

Quality Assurances.

Good Communicator / Presenter .

Alok Kumar Singh

Manager, Operations; at DTIGlobal / Aeries Technology Current DTIGlobal / Aeries Technology, Hyderabad, India (OCT-2012 – till now) Previous Catalyst Secure Repositories System / Prakat Solutions, Bangalore, India (Jan’12 – Sep’12)

HP/Autonomy Corp. / Iron Mountain Inc. / Stratify, Bangalore, India

(Apri l’10 – Dec’11)

Worked as freelance, Bangalore, India (April ’09 – March’10)

Royal Mintzberg IT Consultancy, Doha, Qatar (Sep’08 – Feb’09) Education 1. Master Degree in Computer Application, Bangalore University, India Roles and Responsibilities

I have involved in setup multiple Data services team and all process here, in India. Currently managing the multiple Data Services Team, team abilities and complete data services processes with high qual ity assurances.

Weekly / Monthly basis work on various reports for each team / individual performance, growth and their improvement. Responsible for al l data center’s Productivity, Utilization and Quality. Weekly basis meeting, calls and coordination with all US data center team, managers and Directors. Responsible for business requirement gathering, developing functional requirement specifications, documenting appl ication use cases and Production workflow.

Demonstrated Skills in providing project management to get business requ irements, and provide timely feedback on how the process can be best driven as per the scalability of our Software and resources available. Proactive in assisting the other teams for document processing, training of the team members, and providing work around when necessary.

Responding to PM’s queries, guide team on various custom request asked by CSG. Working towards the automation of the Process and work on better turnaround time not compromising on the quality of deliver while making the process scalable and flexible to fit all corner cases of Production. Technical Skills

Languages: SQL,, PL/SQL, JAVA, PHP.

Database: SQL Server, SQLITE, MY SQL, Oracle9i

Platforms: Windows, also familiar with UNIX, Linux. Big Data / Business intelligence: Tableau and understanding various big data concepts. Complete E-discovery Process and Tools: Strong understanding on Relativity, NUIX, IPRO - Allegro, DTIGlobal In- house tools such as EED-Case manager, Production Manager, Applied discovery’s Leverage processing and production tools • Catalyst Repository processing and production tools. • Stratify processing (SLDS) and production tools like Athena, LIT (in house Production tool), Autonomy's Introspect. • Also Concordance, Hard Copy Pro Plus, I Blaze and Understanding of almost all kind of load-files formats such as DAT, Ipro, Summation, opticon. • Understanding of Data collection and forensic analysis process with Encase and FTK solutions. • Hands on with text capturing tools like Adl ib, ABBY etc. • Also understanding over media encryption tools like TrueCrypt, BestCrypt, DiskCrypt etc. • Working closely with the Service Delivery Quality for continuous process improvement. Academics

Master of Computer Application, Completed Year – 2008, Bangalore University, Bangalore, India.

Bachelor of Computer Appl ication, Completed Year – 2004, Devi Ahilya Vishwavidyalaya, Indore, India.

Higher Secondary Certificate (H.S.C), Completed Year – 2001, from CBSE, Bokaro Steel City, India.

Secondary School Certificate (SSC), Completed Year – 1999, from CBSE, Bokaro Steel City, India. Certifications

EXIN - ITIL V3 Expert, IT Service Management .

Honors and Awards

a) Received Off-Cycle Promotion in 2013, 2014, 2015 and 2016 at DTIGlobal / Aeries Technology. b) Q3 2011 performer at Autonomy Corporation (HP/Autonomy Corp. / Iron Mountain Inc. / Stratify). c) Q2 2011 performer at Iron Mountain Inc. (HP/Autonomy Corp. / Iron Mountain Inc. / Stratify). d) Q3 2010 performer at Iron Mountain Inc. (HP/Autonomy Corp. / Iron Mountain Inc. / Stratify). e) Best Academic performance award 2005-2008, MCA Dept. f) Runner Up of PG Inter College Cricket championship 2008 as I was Captain of MCA Team. Interests

a) Travelling, Cricket, Running, Football (only playing), Photography, Discovering Nature. b) Exploring software.

c) Inquisitiveness to learn new things on my own.


Holding B1/B2 US visa till 2022.


Location: Hyderabad, India

Phone: +91-998*-***-***

LinkedIn: https://in.l l®-expert-certified-04855727

Skype: aaloksingh83 (Skype)


Personal Details

Name: Alok Kumar Singh

National ity: Indian

Date of Birth: 25th Sep 1984

Marital Status: Married

Languages: English, Hindi

Passport Number: G9517973


Alok Singh

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