Customer Service Data Entry

MICHELLE GEBO

** ***** ****** ************, ** 570-***-**** *************@*****.***

OBJECTIVE

Obtain a position in a data entry job to apply my knowledge of word processing, file management, and research skills.

SKILLS PROFILE

-Proficient in Microsoft Word, Excel, and Power Point

-Excellent typing skills

-Fast Learner

-Ability to stay on task

-Self-directed

-Multi-tasker

EMPLOYMENT HISTORY

Customer Service Rep, Servicing Specialist II, Loan Counselor--Navient

2/23/2015 1/10/2017

Hanover, Pa

-Assisted student loan borrowers in finding the best repayment option or postponement option for their loans.

-Assisted with PATH which was the time when new hires came out of training and began to take phone calls.

-Assisted a different department with Data Entry.

Trainer, Team Leader, Customer Service Representative--Xerox

3/1/2013 2/1/2015

Moosic, Pa

-Trained new hires with different systems.

-Assisted teammates with escalations, and any issues that arose on the phones.

-Assisted health insurance members and providers with questions on benefits and claims.

Sales Associate--Sheetz

11/1/2010 3/1/2013

Trucksville, Pa

-Assisted with ensuring that the store was clean and stocked.

-Assisted with food preparation in MTO.

EDUCATION

-Luzerne County Community College Nanticoke, Pa

oAssociates Degree in Social Science

-Lake-Lehman Jr/Sr High School

oHigh School Diploma

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