Customer Service Representative

Megan C. Elliott

SUMMARY

Megan is a high energy, organized, confident professional with a strong customer service background. She has excellent communication skills and a friendly personality. Possesses several years of experience in the clerical/customer service field. Is dependable, punctual, and trustworthy with true and honorable work ethics. Accustomed to working in a Healthcare environment and strive to ensure a positive work ethic.

TECHNICAL/PROFESSIONAL SKILLS

Excellent communication skills

Well-spoken and confident phone skills

Microsoft Office, Excel, Outlook, Word

Able to handle enquiries and complaints by phone and email

Provide high level of customer service to existing customers

Can operate effectively as a leader or member of a team

Possess initiative and common sense

Able to prioritize, and solve problems in high pressure situations

Comfortable scheduling and confirming appointments

PROFESSIONAL EXPERIENCE

Donna’s House Cleaning May 2015 – Present

Overland Park, KS

House Cleaner

Assisting owner/friend who was very sick with pre-booked clients so she did not lose her business

General housekeeping services

Dusting, mopping and vacuuming of carpets, rugs and stairs.

Kitchen and bathroom cleaning and sanitizing

Recovercare 03/14 – 05/15

Olathe, KS

Intake Customer Service Coordinator

Provided excellent customer service to doctors and nursing staff from numerous hospitals, rehabilitation clinics, and hospice providers.

Assisted in the ordering and picking up of durable medical equipment, negative pressure units and oxygen.

Performance Enhancement Center 01/12 – 02/14

Parsons, KS

Front Office Assistant

Receiving and directing of phone calls and greeting, directing, and screening of visitors.

Sorted, forwarded, and filed documents including the important and sensitive ones.

Allotted time for appointments and sent appropriate reminders.

Apollo Medical Services 08/11 – 12/11

Parsons, KS

Customer Service Representative

Insurance billing for durable medical supplies.

Facilitated communication between medical professionals and medical supplier.

Provided superior customer service to incoming patients.

Accessmed/US Oncology 11/05 – 06/11

Overland Park, KS

Reimbursement Specialist

Provided customer service to cancer patients, Oncology doctors and pharmacies.

Assisted terminally ill cancer patients in obtaining gratis oral chemotherapy medications.

Called and verified pharmacy benefits with patient’s insurance carriers.

EDS Wisconsin Medicaid 01/02 – 10/05

Madison, WI

Customer Service Representative II

Pharmacy phone correspondent for Wisconsin Medicaid.

Assisted retail and Specialty pharmacies in processing Medicaid drug claims, online and paper claims.

Initiated and maintained ongoing personal contact with doctors, nurses, pharmacists and patients.

EDUCATION

Pittsburg State University

Coursework

Labette Community College

Coursework

Parsons High School

Parsons, KS

High School Diploma

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