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Technical Support Specialist

Location:
Madison, WI, 53704
Posted:
March 03, 2024

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Original resume on Jobvertise

Resume:

peter knibbe

Programmer Analyst

215-***-**** www.linkedin.com/in/peterknibbe

Madison, WI 53704 acya2y@r.postjobfree.com

Skills Overview

Languages Systems Document Tools Products Subjects

Java, Unix FrameMaker Technical Physics

Javascript Linux Rational Doors Writing Medical Technology

C#.net, Windows Microsoft Word Programs

vb.net Windows Microsoft Tests/Reports Modeling &

C/C++ Server PowerPoint Analysis Simulation

HTML/CSS VxWorks Microsoft Excel Requirements Optimization

MATLAB PowerHawk Microsoft Visio Algorithms Navigation Systems

SQL PowerMaxion Interleaf Optimization

Python LaTeX Collaboration Real-Time Systems

FORTRAN GIMP Training Resource

Shell Script Management

Education and Certifications

Certificate, Java Development (candidate) Madison College; Madison WI

B.S., Physics Wheaton College; Wheaton IL

Certification, EpicCare Ambulatory Internal Epic Systems, Verona WI

Certification, EpicCare Link Internal Epic Systems, Verona WI

Certification, MyChart Internal Epic Systems, Verona WI

Certification, Epic Patient Portal Internal Epic Systems, Verona WI

Certification, Cache Programming Internal Epic Systems, Verona WI

Professional Experience

Self-Employed Consultant, Madison WI November 2015 - Present

. System Administrator Providing IT systems project support to USBank

and Gander Mountain

. Equipment Technician Testing liquid chromatographers for basic

functionality

. Student Upgrading skills in multiple computer languages and

technologies

Epic Systems, Verona, WI July 2014 - November 2015

Technical Support Provided direct support for patient portal software

application to four hospital systems

. Resolved customer issues. Used in-house ticketing system to document

problems and solutions

. Facilitated resolution of interface issues with personal medical

information devices

. Designed SQL reports for customers using Clarity

. Used HTML, CSS, and GIMP to customize websites on Windows Servers for

customers

. Guided customer reconstruction of their patient portal, restoring

disaster recovery capabilities

. Trained customer analysts and Epic technical support staff in applying

updates and diagnosing problems

. Collaborated with customer analysts on debugging device interface for

personal medical device

. Facilitated technical discussions on data presentation issues between

developers and customer representatives

Self-Employed Consultant, Philadelphia, PA January 2014 - May 2014

System Administrator Provided IT systems administration to a cleaning

and restoration business

. Upgraded computers from Windows XP to Windows 7

. Reinstalled business software on the upgraded computers

. Replaced and configured company router

Esperanza Health Center, Philadelphia, PA May 2013 to December 2013

Acting System Administrator Provided IT systems administration to a

health center during transition

. Resolved user issues including both network and Windows computer problems

. Installed and configured firewalls at three sites for full redundancy.

Documented changes in Visio

. Reprogrammed automated phone system to provide modified option tree.

Documented changes in Visio

. Migrated practice from Outlook to gmail to provide greater access,

flexibility, and data protection

. Proactively updated antivirus software across the network to dozens of

computers

Esperanza College, Philadelphia, PA January 2013 to June 2014

Professor Taught physical sciences class to three sections of students

. Updated course presentations in online application

. Purchased and utilized a wide range of scientific demonstration items

A+ Test Prep and Tutoring, Jenkintown, PA September 2013 to June 2014

Tutor Tutored high school students in SAT and ACT test preparation and

in physics

Lockheed Martin Corporation, Moorestown, NJ March 1996 - August 2012

Senior Member of Engineering Staff Provided direct support for

classified system development programs

. Developed test drivers, analysis software, and modeling and simulation

software in a combination of C, C++, MATLAB, Excel VBA, Unix shell, and

Python

. Tested software on Unix, Windows, Linux, VxWorks, PowerHawk, and

PowerMaxion operating systems

. Reduced run time of MATLAB analysis software 75% through profiling and

proper sequencing of processing

. Used a variety of tools, including Interleaf, FrameMaker, Rational DOORS,

and MS Word to develop computer software requirements at multiple levels

of specificity

. Developed a full suite of software documentation including user manuals

and performance characteristic reports using MS Word

. Led requirements development and software testing efforts on two resource

management systems.

. Documented and presented simulation results using PowerPoint and Excel

. Wrote commendation-winning report on missile defense simulation results

for the US congress

. Wrote two white papers on optimized missile defense planning

. Developed and administered training on Lockheed Martin software to

customers

. Developed US patent now property of Lockheed Martin

. Developed cost/schedule estimates for developing new capabilities

. Led project that saved a Billion-Dollar program

. Originated time synchronization concept that saved customer tens of

thousands of dollars



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