STANLEY A. MUGFORD

E: acya0k@r.postjobfree.com P: 603-***-**** Sandown, NH 03873

Linkedin.com/pub/stan-mugford/13/630/261

Operations & Account Management

Motivated Operations Manager with 20 years of leadership experience including account management and exceptional

inventory control. Demonstrates ability to grow sales and reduce expenditures through profit/loss analysis. Reduced head

count from 20 to 14 while still leading a facility to $4.5 million in annual sales. Operates with strong moral character and

thrives in a collaborative, team oriented environment.

Core competencies include:

Operations Management Budgeting Account Management Logistics Management Warehouse Management

Sales Support Inventory Oversight Payroll Project Management Credit and Collections Customer Service

Safety Accounts Payable Time Management Human Resources

PROFESSIONAL EXPERIENCE

PLAISTOW POWER SPORTS September 2015 - Present

Founded in 1969, New England Powersports has grown to be a premiere sales, parts and service organization with 15

manufacturer franchises; we are home to the largest inventory of new and used motorcycles, personal watercraft, and

ATVs in New England.

Retail Management Trainee, Plaistow, NH

Responsible for handling incoming customers, complaints and warranty administration. Acting as liaison to the General

Manager in matters involving environmental compliance. Maximizes departmental profits while ensuring customer

satisfaction. Acts as representative of both the customer and the facility to provide superior customer service and

profitability. Worked in multiple departments, currently employed as parts and accessories professional helping to

maximize departmental profitability while minimizing inventory on hand. Working directly with the department manager

and parts and accessories director to better utilize the inventory and better serve customers, both internal and external.

UPS SUPPLY CHAIN SOLUTIONS April 2015 - August 2015

A single source solution to meet your supply chain needs. UPS Supply Chain Solutions, Inc. provides transportation and

freight, contract logistics and distribution, customs brokerage, and consulting services worldwide. The company offers air,

ocean, rail/intermodal, and road transportation and freight services; and UPS Trade Direct, an integrated solution that

allows clients to bypass distribution centers by shipping directly to retail stores or customers' doors.

Production Operations Supervisor, Londonderry, NH

This position is responsible for overseeing many of the daily activities for an account, department, or station of a Supply

Chain Solutions warehouse operation. Ensured that performance goals were met, maintained inventory accuracy, adhered

to quality standards, and effectively managed staff. Responsible for supervising employees who oversaw inbound flow,

inventory control, and outbound flow activities. Managed operational efficiency and ensured work completion in an

operational area.

Monitored operational processes and productivity, and performed inventory control activities

Ensured regulatory compliance within department

Maintained adequate staffing levels based on volume and balanced staffing among other departments

Safety facilitator, which encompassed three shifts and multiple departments

Environmental compliance manager; ensured that state, local and federal regulations were adhered to and

spearheaded recycling and sustainability efforts within the facility

Physically and systematically troubleshooted various warehouse management tools

Monitored various departmental metrics to optimize efficiency in department and between other departments

WOODPELLETS.COM Aug. 2014 Dec. 2014

The countrys largest on-line retailer of wood pellets. Offers home delivery throughout New England with award-winning

customer service. Offering biomass fuel since 2006.

Scheduling Coordinator/Logistics, Bedford, NH

Coordinated and managed delivery of product in the most efficient manner to ensure cost effectiveness. Acted as liaison

to resolve any concerns the customer may have had with product placement or delivery timing. Responsible for

maintaining company delivery trucks i.e.: registrations, lettering, maintenance and emergency repairs.

Maximized truck capacity to deliver a record breaking amount of orders

Improved scheduling procedure by modifying a color coding system to ensure orders were shipped in the

most efficient manner possible

Sought and utilized various independent contractors to provide customers with timely and accurate delivery

WILSONART INTERNATIONAL INC. 1994 - 2013

One of the worlds leading manufacturers and distributors of high-pressure laminates and surface materials.

$3.55 billion in revenue in 2013. Founded in 1956 and operates around the world.

Operations Manager, Manchester, NH (2003-2013)

Ensured organizational effectiveness by overseeing all departments within the facility. Managed day-to-day processing of

accounts receivable and accounts payable. Processed weekly payroll and maximized time management within the

company. Prepared annual forecast and budget for the facility.

Piloted installation of advance computer system; traveled remotely to implement and train employees

Designed and physically set-up new facility

Led the business to a record sales year

Maximized performance by following the 80/20 rule (Paretos Principle)

Distributions & Logistics Manager, North Reading, MA (2001-2002)

Responsible for coordinating and supervising the delivery and receipt of product into the warehouse. Ensured adherence

to all company safety policies while motivating and training the warehouse staff. Implemented an in-lining system

within the warehouse that maximized operational efficiency.

Maintained highest level of service with reduced inventory while maintaining high level customer satisfaction

Reduced inventory from 3 million square feet to 1.2 million square feet, while improving completion rates

Foreman, North Reading, MA (1994-2001)

Oversaw order and receipt of material in the facility. Trained and developed new hires; administered disciplinary needs in

the warehouse and with the drivers. Performed all safety maintenance and complied with all OSHA regulations.

Brought facility up to date with safety program and instituted new safety metrics

Revamped the warehouse to streamline the receipt and delivery of the products

EDUCATION AND TRAINING

Forklift, CDL-B, Haz-Mat, Safety, MSDS, Chemical Spill Response, 80/20, PLS, Inlining, Team Building, Logistics,

Inventory Control, Warehouse Management, Accounts Payable and Receivable Administration,Kronos, INFOR, Cognos,

and Microsoft Office Products

University of Massachusetts Boston, Boston, MA, Accounting

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