Objectives

Ten years of successful experience in customer provision, client support with recognized strengths in account maintenance and trouble-shooting escalated matters.

Excellent working knowledge using IBM and Mac systems, Microsoft Office, Siebel, Resolve IT, and Isigma

Ability to train, motivate and supervise other team members and staff.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Advantage Staffing Houston, TX

September 2016

Empathized with consumer about concerns, proactively resolving the issue to resume business.

Handled multi-tasking on each call by collecting data, searching for resolution, upselling when applicable, and reinstating service.

Able to meet retention goals and handle rejection.

Avalon Medical Career Academy Houston, TX

May 2016 – August 2016

Temp Secretary

Typed data for correspondence subject to memos; business letters; class schedules and time cards.

Set up equipment items for classroom curriculum and organized company files.

Informed new customer of course outlines offered and future enrollment dates.

Created, organized, business files and set up student records for school staff and students.

Registered students in State database for Testing date and location when applicable and administered certificate for completion.

Service Associates Houston, TX

May 2014 – December 2015

Telemarketer

Inbound/outbound call handling using telephone and internet dialing to consumers to promote services.

Administered political surveys to registered voters for upcoming elections.

Advertised radio contest to daily listeners.

Just Energy Houston, TX

October 2013 – January 2014

Customer Service Representative

Explained billing invoice to consumers regarding charges, deduction fees, and health plan penalties.

Support sale reps in opening new accounts and upgrading existing service.

Maintain relationship with consumer when calling to terminate program/contract.

Quickly and effectively solve customer challenges.

Education

College of HealthCare Professionals 2016-2017

GPA 3.8 MCB - Medical Coding and Billing

Skills

Typing 45 wpm

Advance computer skills

“Can Do” attitude and willing to help others

References

Provided upon request

Contact this candidate