HongLoan “Cindy” Dang

Garland, Texas *****

Cell: 214-***-**** email: acy8yj@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS:

Business Analyst, Billing, Invoices, Vertex, Data Base.

Ability to handle a high volume of work with competing priorities ability to collaborate with Team to solve Complex problems

Work well with others to solve problems, on call basic, system support

Ability to make and articulate independent decisions.

Excellent research and automation skills; expert level of computer usage

Schedule – Flexible – on call support on weekends, evenings.

Support team providing front line technical support to end users responding to issues related to Problem/Incident Management.

Technical Skills

Strong technical skill in IBM AS400, Personal Computer, MS Outlook 2010, BRIO, MS Visio, MS Excel, Pivot Table, MS Word.

Full experiences on communication utilities and data interchange including FTP, PDF, Kenan Billing, Toad Data Point Pro w/Analytics 3.4

Work with system software such as: Oracle SQL 2011, UNIX/Linux Server, Toad Data Point Pro 2/Analytics 3.4, Kenan Billing, Microsoft Office.

Security User Interface. Application Monitoring, Data Analysis related to issues.

Personals

US Citizen

EDUCATION

Bachelor Degree of Science, Electrical Engineering

University of Massachusetts, Amherst, MA

WORK EXPERIENCE

Specialist IT Development Frontier Communications 2014 – 2016

Support Process and Procedures Database Partitioning, Import Balancing Spreadsheet Report to Spreadsheet macro for Accounting Department.

Maintained Billing Cycle using Toad, Oracle SQL 2011, Kenan Billing, ELI Applications, BRIO, Kenan Launcher GUI, PSR Viewer, Kenan FX Launcher, process Journal entries, and generate Journal Totals Report, Revenue Extract Control Reports

Working with Citrix Website Interface to process: Account Receivable Trial Balance GUI report, Account Aging By Customer, Bill Errors.

Support Process and Procedures Environment Information overlay from Production to Test Environment using link job in Autosys. Also using Oracle SQL to back up old file and import new data and save it to Excel Spread Sheet.

Generate Refund to Customer using Kenan FX Launcher application.

Prioritized work in a fast paced changing environment while coordinating multiple task/projects simultaneously.

Responsible for creating project test schedules, test plans, test cases, and other test deliverables for Verizon’s data to AS400 system

Completes test result evaluation, documentation, and reporting and communicates project testing status, risks and issues

Participates in reviews of documentation within the requirements and design phases

Ensures testing practice and quality Service Level Agreements are being met

Provides on call support for problems and coordinating with various support teams across the organization and carryout activities related to incident.

Supported and work on Service Orders remedy tickets on daily basic using AS400.

Technical experience includes various phases of SDLC. Design and testing .

Uses current knowledge of business and technology to recommend new software to process improvements.

Generate Monthly Invoices using Oracle SQL and export data for Billing Department using Putty, UNIX/Linux Server, Excel.

Update and maintenance monthly Communications Tax Data Reference (Vertex).

Proven ability to quickly learn new applications, processes, and procedures.

System Administrator Six Capital Land Holdings, Inc. 2002 – 2014

Developed and implemented the accounting package (account receivable, account payable, purchase orders)

Ability to effectively manage multiple priorities with minimal supervision.

Analysis and research multi-family real estate projects.

Used specialized knowledge and technical research to evaluate software for Accounting Department

Prepared initial reports and give the results of the search to the applicant who then decides whether to proceed to the second stage of the application or abandon the application.

Maintained up-to-date knowledge of developments through study and visits to seminars, and exhibitions

Build Strategic Partnerships/Relationships via excellent client relationship management skills, Business Analysis and Technical Writing skills..

Reviewed and research policies and procedures in order to process cases accurately and provide recommendations to Program Analyst.

Maintained responsibility for computer and computer knowledge such as Microsoft office (which includes PowerPoint, Word, Publisher, Access and Excel).

Senior Programmer The Associates/ Citi Group 1998 – 2002

Performed Oracle data conversion project for transferring AS/400 to Oracle for Accounting Department

Modified and supported various projects for DoD (Department of Defense Service) Relocation and Mortgage Department.

Examined, prepared, and processed legal documents, for subsequent corrective actions on case file deficiencies.

Contact this candidate