Alyssa Gobin

** ******** **** *.*. Calgary, AB. Cell: 403-***-**** acy8y2@r.postjobfree.com

Objective

To obtain a temporary position that offers growth and opportunities and allows me to utilize my skills and abilities to the fullest.

Skills and Abilities

Technical Professional

Active Directory Ambitious to get the job done

Microsoft Office 360 Team player

Java and C++ Exceptional communication skills

Personal computer hardware assembly Organizational skills

Troubleshooting skills Efficient

Installation and support abilities Quick learner

Education

Southern Alberta Institute of Technology (SAIT)

Computer Systems (Information Technology) Expected graduation: April 2018

Sir Winston Churchill High School

High School Diploma obtained 2009-2013

Experience

The Real Canadian Superstore July 2011-Present

Customer Service

Consulted with customers to evaluate needs and determine the best options for their queries and doubts

Answered questions and got customers signed up for store rewards program

Located merchandise for customers when having difficulty finding items

Provided customers with outstanding service by making sure that the customer’s needs were always met

Cashier

Processed transactions efficiently for individuals purchasing products

Maintained a friendly and cordial relationship with the customers by greeting them and assisting them with any questions or issues they might have

Displayed in-depth knowledge of handling returns and exchange of goods

Delivered friendly, courteous, and positive attitude and demonstrated professionalism to the customers as well as my supervisors and managers

Maintained an organized checkout areas for customers

Placed returned items in appropriate location

Organized stocked shelves to make sure the item was in the right place and that the labels were facing frontward

Volunteering Calgary Public Library

Computer Technology May 2016 - Present

Conducted one-on-one sessions helping patrons with basic computer questions

Topics that were discussed are intro to the internet, intro to email, intro to windows, intro into mobile, intro into social media and also intro into Microsoft office

Computer Buddies March 2011 – March 2012

Shared computer knowledge with seniors on how the computer works

Discussed internet safety which included emails, banking online, social networking, online shopping, and mobile use

Created a fun and interactive environment for seniors, while also creating rapport.

*References available upon request

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