CAMERON MILLER

**** ******* *****, *******, ** **091 H: 518-***-**** acy8eo@r.postjobfree.com

Computer User Support Specialist with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Looking to bring a passion for creative solutions to vibrant technical support team.

Customer service focus

Professional demeanor

Multi-tasking strength

Interpersonal skills

Relationship building

Adheres to customer service procedures

Customer interface expertise

Creative problem solver

Quick learner

Exceptional communication skills

Mediation capability

Remote access support

Data backup and recovery systems

Skilled in TCP/IP and WAN

Advanced knowledge of Linux OS and Linux based

web hosting

Advanced knowledge of Microsoft OS and Windows

Based web hosting

Mobile devices

Skilled in HTML, HTTP and IP

Java system proficient

Proficient in Norton Antivirus software

Remote Service Technician, 07/2016 to 12/2016

Support.com – Houston, Texas

Managed call flow and responded to technical support needs of customers. Evaluated and responded to incoming sales leads and requests for technical support assistance. Identified and solved technical issues with a variety of diagnostic tools. Service Technician, 04/2016 to 07/2016

Goodman Networks – Katy, Texas

Installed DirecTV support systems and prepared workstation outlets. Programmed and troubleshot devices following installation. Calibrated and monitored devices following installation. Linux Administrator, 01/2015 to 02/2016

HostGator – Houston, Texas

Managed call flow and responded to technical support needs of customers in a Linux based web hosting environment

Identified and solved technical issues with a variety of diagnostic tools. Resolved customer issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with customers at all times. Researched, troubleshot and resolved complex problems independently. Worked closely with team members to meet or exceed all customer service requirements. Electronics Sales Specialist, 01/2012 to 10/2014

Office Depot – Chicago Ridge, Illinois

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Advised Customer purchases and technological solutions Prepared merchandise for sales floor.

Sales Associate, 02/2010 to 05/2012

Staples – Saratoga Springs, New York

Prepared merchandise for sales floor.

High School Diploma: 2009

Saratoga Springs High School - Saratoga Springs, New York EDUCATION

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