Andrea R. Ceglia

MSHRD, PHR, SHRM-CP

San Diego, CA • 619-***-**** • acy88q@r.postjobfree.com

Human Resources Professional

With over 15 years of experience managing employee relations, investigations, performance management, benefits management, LOA’s and recruiting, I enjoy building credibility and developing relationships with business leaders. I interact easily with people from diverse backgrounds with effective communication and support business goals to implement organizational change. Fluent bilingual: English & Spanish Professional Experience

Regional Human Resources Manager 10/2012 – Present GEMAIRE Distributors – San Diego, CA (www.gemaire.com) GEMAIRE is a subsidiary of Watsco, Inc., the world’s largest independent distributor of heating & air conditioning equipment, parts and supplies. (HVAC)

In this role I counsel client group leadership on sound employee relation strategies by identifying issues and developing solutions to a variety of problems of diverse scope and complexity with the ability to maintain confidentiality of sensitive information. Implement strategies to address competitive, complex issues within our industry while balancing business and employee needs.

Business Partner: Deliver management training in areas such as talent acquisition, voluntary/involuntary terminations, promotions, performance evaluations, safety and harassment prevention

Compliance: Responsible to ensure management staff is in compliance with local, state and federal laws along with company policies and procedures.

Compensation / Benefits: Partner with payroll and benefit teams to ensure successful integration of onboardings and terminations.

Talent Management: To decrease turnover, trained management on better selection of candidates. Helped leaders develop a higher skill level and greater confidence in dealing with the daily challenges of managing people, processes and problems.

Employee Relations: Respond and investigate complaints from employees, apply and explain laws, rules, regulations, policies and practices. Identify legal requirements.

HR, Employee Relations Manager 2/2007 – 9/2012

Hawthorne CAT – San Diego, CA (www.hawthornecat.com) Caterpillar dealership - Hawthorne CAT serves various industries including heavy construction, earthmoving, excavation, marine, paving, engine power and power generation. (Heavy Equipment)

Originally hired to oversee benefits management. Due to restructure, progressed to the HR Employee Relations Manager position. Provided strategic HR support for all levels of the organization for a 450+ employee workforce in CA, HI, Guam, Saipan and American Samoa.

Employee Relations: Addressed employee relations matters and led and administered performance improvement plans and investigations to favorable conclusions resulting in no adverse litigation or regulatory findings by developing creative solutions. Reviewed disciplinary actions and investigated claims. Monitored involuntary terminations, development plans, goals and expectations with managers.

Talent Management: Oversaw recruitment process. Redesigned policies and procedures to facilitate process with client group. Developed new job description form that added thorough KSA’s.

Benefits / Compensation: Implemented online benefit enrollment program to remove manual process. Directed, oversaw and controlled the development of benefit proposals, negotiations with insurance carriers and external contractors and administration of contracts or other agreements involving employee benefits. 401(K) & Compensation Audits.

Leaves of Absence: Ensured compliance for local, state and federal laws. Worker’s compensation interviews and processes.

Supervisory: Provided direction to support staff and less experienced professional staff. Coached and mentored various staff into furthering their HR career or a pathway into a career more in line with their goals or expectations. Strengthened relationships with employees and leaders by building a customer focused HR office.

Human Resources 10/2005 – 2/2007

Xifin, Inc. – San Diego, CA (www.xifin.com)

XIFIN develops a financial management system and services that help diagnostic service providers automate their billing systems, manage medical claims filing and reduce the risks associated with regulatory compliance. (Financial Billing)

As the sole Human Resources representative, I was responsible for all aspects of human resource duties from recruitment to termination. Partnered with business leaders to gain an understanding of the business objectives.

Business Partner: Responsible for the day to day Human Resource management of 45 + employees. Partnered with business leaders to gain an understanding of the business objectives. Provided guidance and expertise in the areas of organizational development and performance management.

Employee Relations: Responded and investigated complaints from employees. Identified legal requirements while explaining laws, rules and policies.

Talent Management: Ensured consistency in job descriptions and pay guidelines for the organization. Advised on hiring procedures and salary recommendations. Accountable for all recruitment activities including interviewing.

Compensation/Benefits: Processed bi-weekly payroll and related tasks such as transmission of 401(k) deferrals and employee data maintenance. Administered benefit enrollment as well as all insurance and employee benefit programs. Managed and processed Workers’ Compensation (WC) Claims. Audits.

Human Resources Administrator 11/1998 – 10/2005

Integrated Microwave Corp. – San Diego, CA (www.imcsd.com) Integrated Microwave is a leading designer and manufacturer of precision RF and microwave filters for the aerospace, defense, test equipment, research and communications industries. (Manufacturing)

Responsible for the personnel daily needs of 90 - 200 employees. First point of contact for all recruiting needs, work related injuries, personnel issues and questions. Recruited over 200 employees for a contract that lasted approximately 14 months for 24/7 shifts.

Implemented an employee handbook, safety training and security procedures.

Actively participated in writing policies and procedures.

Employee Relations: Handled employee grievances and disputes while ensuring they were resolved in a timely manner.

Compensation / Benefits: Intricate involvement with payroll process related to HR. Administered benefits issues and documentation.

Supervisory: Responsible for supervising, coaching and mentoring support staff. Computer Skills

Microsoft Office Applications:

ADP, Kronos, ABRA HRIS, ABRA Workforce Connections (AWC), Employee Self Services (ESS)

Education:

Master of Science, Human Resources Development • Villanova University (VU)

Bachelors of Art, Sociology • University of California, San Diego (UCSD)

Certificate of Human Resource Management • University of California, San Diego (UCSD)

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