ROBERT W. PEMBERTON

acy877@r.postjobfree.com

http://www.linkedin.com/in/bobpemberton

SUMMARY

A multi-talented and versatile problem-solver with a proven track record of building solid relationships. Global engineering manager/director/systems engineer proficient at building and leading high performance teams (35+ people), with budgets exceeding $6 million annually, producing revenue exceeding $100 million. Recognized as a technical and team oriented Six Sigma Black Belt delivering gains in efficiency, productivity and profitability while managing teams in four different corporate cultures globally. An effective leader and self-starter who quickly adapts to changing situations to successfully reach organizational goals and objectives.

Business Process Improvement

Technical Expertise & Communication

People Management

Program Project Management

Product Development

Multi-site Management

Global Program Support

Customer Service Improvement

Team Building/Staffing

Power/Defense/Computer/O&G

Budgets, Schedules, Performance Reviews

Six Sigma Black Belt

INDUSTRIES WORKED

Federal government (FAA and Department of the Navy); Power distribution and transmission; Defense contracting; Enterprise computing product development; Audio/Video systems; Oil & Gas

PROFESSIONAL EXPERIENCE

BAKER HUGHES OIL TOOLS – HOUSTON, TX 2012 – 2015

Systems Engineer Black Belt

Led process improvement for development and manufacturing of high temperature electronics used in down hole drilling tools. Led Design for Excellence (DFX) implementation across the Drilling & Evaluation business segment.

Worked across development/manufacturing/field organizations to map and improve end to end process FPY> 0-100%

Influenced multiple levels of management to effect cross-organizational process changes then managed change

Wrote and defined governance and process for deploying DFX. Paper published at ICED 2013.

Authored three cross divisional testing standard, a manufacturing standard and two operations manuals.

Implemented RFID asset tracking system coordinating with IT, seven lab locations and the software company.

Unity Pro Audio Video– Houston, TX 2010 - 2012

Director of Operations Southern Region

New business development, all aspects of customer service and system design and training for all customers in the southern United States

Contacted prospective clients and scheduled audio video systems design, improvement, expansion and enhancement

Conducted client system analysis making recommendations for or installing improvements/enhancements

Authored a book for volunteer sound engineers, “Sound Systems For Houses of Worship: Getting Started”

Performed system installations then trained clients in system operation before commissioning the system

HP – Houston, TX 2008 – 2010

Diagnostics Program Manager – Personal Systems Group Customer Experience & Warranty Services

Streamlined diagnostics and customer service strategy across five global business units.

Defined and implemented diagnostics strategy reducing warranty/customer service costs by $270 mill/4 years across five global business units creating one look and feel for all customers regardless of product which increased customer satisfaction scores.

Researched new technologies and projects with strategic partners that allowed short and long term strategic planning for future technology capabilities.

Hardware Development Manager for Business Class Storage 2005-2008

Accelerate product development while defining and refining development processes in a multi-site organization

Directed a team of 15 design engineers (including equipment budgets, staffing, funding, and testing) in the design, development, test and on schedule delivery of new products accounting for 40% of the division revenue.

Developed, documented and implemented design governance, improving process efficiency and reducing costs by 20%.

Section Manager Development Test and Storage Interoperability 2004-2005

Combined multiple test organizations at the Houston site then coordinated product testing across global sites while reducing expenditures, sharing test expertise and decreasing reported issues.

Directed a team of 30+ full time and contract personnel (individual contributors and managers) with an annual budget exceeding $6 million through testing of business level storage arrays and associated firmware/software to certify product readiness for sale. The product line produced roughly 1/3 of the division revenue.

Lead technical and people manager coordinating cross division resources and schedules, co-chairing division improvement initiatives, writing reviews, salary plans, leave schedules and team assignments within allotted budgets.

Drove division process improvements across multiple sites resulting in a 20% decrease in test costs and time.

ADDITIONAL EXPERIENCE: HP, COMPAQ, DIGITAL, LTS CORP, VIRGINIA POWER

Led selection of which emerging Linux releases would be supported on all storage products

Created and implemented the governance model for newly formed Solutions division spanning five geographic locations and three pre-merger corporate cultures. Formed a functioning organization with worldwide interlocked business practices.

Wrote then implemented test policy for the division coordinating resources across four sites/states/companies to utilize the expertise and equipment at each site to reduce testing expenses.

ISO 9000 process owner for test process documentation, record keeping and governance. Led product quality and qualification efforts resulting in successful ISO 9000 process certification.

Headed cross-division process improvement team. Applied Six Sigma Black Belt techniques to net $7.84 million in 18 months while improving future product quality.

Produced and maintained manufacturing test code supporting plants in three countries. Implemented closed loop test process improvements. Performed manufacturing process correlation and process improvement. Specified and implemented test and debug strategies resulting in a 0.2% scrap rate over 100,000 units tested.

Led team developing diagnostics and tests for military defense systems

Designed electrical distribution networks 34.5 KV and below including fusing and protection. Surveyed pole and underground installations coordinating right-of-way and certifying final construction per plans. Coordinate construction with state and federal agencies.

EDUCATION AND SPECIAL TRAINING

B.S. Electronic/Electrical Engineering (Co-op) Virginia Tech

Smarter Solutions Six Sigma Quality Black Belt certification; Six Sigma Champion certification

Team management/HR/Hiring/Ethics training

TEACHING EXPERIENCE/ PUBLIC SPEAKING

Assistant Professor of Computer Science: Taught Assembler to freshmen students at Colorado Tech

Colorado District 20 School Board Candidate debates (candidate), Colorado Springs City Council District 2 debates (candidate)

Chaired Colorado School District 20 committee on school transportation, member public committee on school curriculum.

Science Fair judge and guest lecturer in Math and Science for school districts and private schools in two states

Youth group adult volunteer for church youth group

Lead sound engineer at a 600+ member church

Authored a book for volunteer sound engineers and taught training for the same subject.

PUBLICATIONS

Sound Systems for Houses of Worship: Getting Started

A HOLISTIC DESIGN FOR EXCELLENCE MODEL BASED ON LIFE CYCLE COSTING AND DESIGN SCORECARDS; ICED 2013 Seoul, South Korea

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