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(Home based) Customer Service Rep. / Virtual Assistant / Data Entry Pr

Location:
Manila, National Capital Region, Philippines
Salary:
25,000 - 30,000
Posted:
May 30, 2017

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* * ******* ****. ********** St. St. Mary Subd. & CPD.

Brgy. Mayamot, Sumulong Hiway, Antipolo City 1870 Philippines

Email add: acy845@r.postjobfree.com Skype ID: imariec

Contact no: +639051622151

IRENE MARIE S. CARO

VIRTUAL ASSISTANT

PROFESSIONAL PROFILE

• Five years of extensive, executive operations management role in organizations; contributed to firm growth by executing business strategies using strong decision-making abilities. As a Virtual Assistant, punctuality, and accuracy are the key abilities for performing efficiently in this role. Qualified with key skills as follows:

Efficient Virtual Assistant / Self-motivated / Highly Organized

Financial Management / Business Strategy / Leadership Development

Mentoring Organizational Effectiveness

• Strong operational knowledge of MS office suite, office computer hardware, and equipment.

• A good communicator.

Core Competencies:

• Excellent people manager – Persuader, influencer, leader, negotiator and delegator

• Teamwork – Effectively communicates to delegate responsibilities using interpersonal skills.

• Accuracy and punctuality – Precise with details and facts.

OBJECTIVE STATEMENTS

• Seeking a virtual assistant position with an opportunity for professional challenges, to enhance my professional skills in a dynamic yet stable workplace.

• A virtual assistant position in which I can contribute to the development of the organization with my extensive office management experience and build a long-term career with an opportunity for professional growth.

PROFESSIONAL EXPERIENCES

MEDICAL-LEGAL ML Specialists Sept. 2016 - Mar 2017

TRANSCRIPTIONIST Home-based (US Client)

• Listen to the recorded dictation of a doctor or other healthcare professional.

• Transcribe and interpret the dictation into diagnostic test results, operative reports, referral letters, and other documents.

• Transcribe audio recordings or spoken messages- including depositions, legal notations, testimonies and subpoenas for court-related proceedings.

• Translate medical abbreviations and jargon into the appropriate long form.

• Review notes and audio recordings from each transcription to ensure that correct legal medical-legal terminologies are represented, names are accurate and statements correspond with what is recorded.

• Edits and reviews the transcript for any typographical errors but cannot change a person’s statement – regardless of grammar quality.

SPA SUPERVISOR

Lily Pond Spa, Dubai, UAE

Sept. 2015 to June 2016

• Ensures that all spa employees provide every client with friendly, courteous, professional and timely service.

• Supervise the operation of the Spa, including beauty treatments in accordance with the needs and demands of guests, management, and the local market trends.

• Provide supervision, direction, leadership and continuous training to the Spa & Massage staff.

• Resolve guest challenges in an effective and timely manner.

• Supervise in setting up Spa services, including grooming and appearance of the facilities and staff.

• Provide support and coaching staff in order for them to obtain business growth, professionalism, and education.

• Assists with the booking of guest appointments.

• Maintains product inventory and ordering of supplies.

• Supervise cashiering activities during shift including cash handling, and instructing staff in credit policies.

• Assists in scheduling and assigns personnel to meet demands.

• Implements and conducts daily stand-ups in accordance with spa goals.

• Assists with the training of all technicians to include technical skills, client’s service, sales, orientation and continuing education.

• Assist in supervising and overseeing the management of all technicians and team members.

• Assists in setting sales targets, create and drive positive sales environment among all spa staff.

• Attends management meetings in the Spa managers absence.

• Other duties as need or required by management. Enforce policies and procedures of the Spa; serve as a role model.

• Communicate all policies and procedures to team members and ensure compliance.

• Manages the day-to-day behaviors of the Staff including, but not limited to: attendance, dress code inspection, sanitation inspection, service behaviors, professionalism, use of downtime, daily productivity trackers are completed, etc.

SALON & SPA GENERAL MANAGER

Brush & Style Salon & Spa, Cainta, Philippines

Jan. 2014 – May 2015

• Logistically manage the salon and spa service areas, guest care, and guest services with a primary focus on identifying business opportunities and ensure guest care is above expectations.

• Responsible for other duties and responsibilities such as accounting, staff management including the hiring and management of staff, stylists and other employees – marketing and salon design.

• Provide support and coaching staff in order for them to obtain business growth, professionalism, and education.

• Ensures that all spa employees provide every guest with friendly, courteous, professional and timely service.

• Resolves guest conflicts.

• Ensures proper maintenance of the facilities.

• Ensures a high standard of customer care and treatment is given to each guest and maintains guest information.

• Maintains product inventory and ordering of supplies.

• Generally handles customer service responsibilities as well

• Keeps financial records, makes a deposit, issues payroll, and ensures salon invoices are paid.

• Ensures an inventory of products and stocks religiously.

• Effectively manage the overall business to grow both the retail and salon business.

• Maintain and enhance the overall look of the salon and initiate any maintenance needs.

• Enforce policies and procedures of the Salon; serve as a role model.

• Communicate all policies and procedures to team members and ensure compliance.

• Manage the day-to-day behaviors of the Professional Staff including, but not limited to: attendance, dress code inspection, sanitation inspection, service behaviors, professionalism, use of downtime, daily productivity trackers are completed, etc.

• Resolve guest challenges in an effective and timely manner.

PREFECT of DISCIPLINE

Magis Academy Antipolo City Philippines

Apr. 2013 – Mar. 2014

• As part of the Administrative Team, discipline is an integral part of the entire work experience.

• Implemented the disciplinary policies of the school.

• Deals with the unsatisfactory behavior of students and give sanctions accordingly.

• Conducts thorough investigation when teachers/students complaints or concerns are brought forth.

• Resolves student disciplinary issues and provide guidance in coordination with the school’s Guidance Counsellor for a satisfactory resolution.

• Taught students to make responsible choices and helped them understand that they have some control of the events that happened to them.

• Promotes and safeguard the welfare and interests of students by defining their rights and obligations.

• Encourages students to exercise their rights responsibly by making them aware; that they are answerable for any infringement of the public welfare.

• Ensures no bullying takes place.

• Documented verbal reprimand and counseling.

• Gives written warning through the Violation Report of which parents must acknowledge, and when necessary sets an appointment with the Parents/Guardian for them to be guided.

• Carry out the above-mentioned duties, in good faith within the laid down norms, rules and regulation, both written and unwritten, with the consent of the Head Master.

• As a member of the Board of Resolution, I presented Decides on any disciplinary cases except when the sanction calls for exclusion or expulsion.

SCH NURSE/ SCIENCE TEACHER

Magis Academy Antipolo City Philippines

Apr. 2012 – Mar. 2014

AS SCHOOL NURSE:

• Write students’ medical history, vital statistics and test results in medical records.

• Simultaneously served as lead health care provider and office manager of school clinic.

• Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.

• Provided necessary health education training for students & school employees.

• Coordinated with Doctor and Assistant Nurse to develop care plans for student/employees/patients.

• Cleaned and sterilized instruments and disposed of contaminated supplies.

• Chaperoned students/ employees to the hospital on emergency cases.

• Organized, updated and maintained over 500 patient charts.

AS SCIENCE & HEALTH TEACHER:

• Instruct through lectures, discussions, and demonstrations in one or more subjects such as Biology & Health.

• Planned, prepared and delivered instructional activities that create an environment where students are actively engaged in the learning experience.

• Identified and adapted teaching resources in order to meet the varying needs of students with different learning abilities, learning abilities and special education needs.

• Attend professional meetings, educational conferences, and teacher training workshops in order to maintain and improve professional competence.

• Enforcing rules and disciplinary action

• Maintained an accurate teaching record and monitored learning performance to provide feedback on progress – Prepared and evaluated students’ performance to monitor progress.

• Communicated cooperatively with peers, colleagues, and parents to meet teaching goals and ethical standards.

• Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.

SCH NURSE/ ENGLISH / BIOLOGY TEACHER

Summerville Academy Antipolo City Philippines

May. 2009 – Mar. 2012

AS SCHOOL NURSE:

• Write students’ medical history, vital statistics and test results in medical records.

• Simultaneously served as lead health care provider and office manager of school clinic.

• Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.

• Provided necessary health education training for students & school employees.

• Coordinated with Doctor and Assistant Nurse to develop care plans for student/employees/patients.

• Cleaned and sterilized instruments and disposed of contaminated supplies.

• Chaperoned students/ employees to the hospital on emergency cases.

• Organized, updated and maintained over 500 patient charts.

AS ENGLISH & BIOLOGY TEACHER:

• Established and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.

• Instruct through lectures, discussions, and demonstrations in one or more subjects such as English, and Biology.

• Establish clear objectives for all lessons, units, and projects, and communicate those objectives to students.

• Prepare, administer, and grade tests and assignments to evaluate students' progress.

• Prepare materials and classrooms for class activities.

• Adapt teaching methods and instructional materials to meet students' varying needs and interest.

• Assign and grade class work and homework.

• Observe and evaluate students' performance, behavior, social development, and physical health.

• Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.

• Prepare students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks.

• Guide and counsel students with adjustment and/or academic problems, or special academic interests.

• Confer with parents or guardians, other teachers, counselors, and administrators in order to resolve students' behavioral and academic problems. Meet with parents and guardians to discuss their children's progress, and to determine their priorities for their children and their resource needs.

• Attend professional meetings, educational conferences, and teacher training workshops in order to maintain and improve professional competence.

CUSTOMER SERVICE REPRESENTATIVE

Transcom Worldwide Philippines

Sept. 2008 – Feb 2009

• Performs basic support functions to professionally handle and receive and process orders in pursuant to customer specifications.

• Proactively serve the customer with a standard of excellence.

• Performs inbound calls, on the graveyard shift.

• First Line of defense is to solve the issue the best way possible.

• Performed some technical task as well, handles basic troubleshooting of internet service related to connectivity, and activations of cable boxes.

• Document all call information according to standard operating procedures.

• Complete call logs and produce call reports.

CUSTOMER SERVICE REPRESENTATIVE

APAC Customer Service Inc.

Dec 2007 – Apr 2008

• Answer courteously inbound calls.

• Respond to customer inquiries

• Provide personalized customer service with regards to product concern, and process customers request and responding to the needs of the customers.

• Coordinate with the dispatch team to send products or provide services on time to customers.

• Able to carry out various workflow procedures such as payment processing, complaint escalation, registration, renewal and debt collection.

GENERAL MANAGER

ALWAYS STITCH N’ GO TRADING

Jan. 1999 – Oct. 2001

CORPORATE ACCOUNT EXECUTIVE

EASYCALL COMMUNICATIONS PHILIPPINES, INC.

May 1993 - Aug. 1994

ACCOUNT EXECUTIVE

TREBEL MANUFACTURING CORPORATION

Feb. 1992 t- Apr. 1993

PROFESSIONAL MEDICAL REP.

Pascual Laboratories Quezon City Philippines

Mar. 1987 – Dec. 1989

RECEPTIONIST / CLINIC NURSE

DRA. LOURDES OCAMPO, OB-GYNECOLOGIST

Apr. 1985 to Feb. 1987

EDUCATIONAL BACKGROUND

PROFESSIONAL LICENSURE BOARD PASSER for NURSES - Philippines

October 1984

BACHELOR of SCIENCE in NURSING

CSC-CEBU CITY MEDICAL CENTER Philippines

1981 to 1984

BACHELOR of SCIENCE in BIOLOGY

UNIVERSITY of SAN JOSE RECOLETOS – Philippines

1978 to 1981

References are available on request.



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