Michelle Griffin-Frier

Administrative Assistant

Jacksonville, FL 32223

acy7ls@r.postjobfree.com - 904-***-****

I am a polished professional with 20 years of experience providing administrative support to the Director of Operations, Operations Manager, C-level executives. I have experience working in customer service, administrate assistant, office management and working within a warehouse environment. I am always looking for ways to be proactive to avoid the need to be reactive in the future. My exceptional interpersonal skills allow me to build and maintain long term professional relationships. I quickly become the go to person in my office.

Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative Assistant III

Bank Of America Jacksonville, FL

April 2016 to Present

I am working under a temporary contract but seek a permanent position inside or outside the company.

I support three executives through calendar management, assisting with PowerPoint presentations, online and video conference meetings by assisting with presentations and taking meeting minutes. The booking of travel arrangements through Concur for flights, hotels and rental cars. As well as confirming building access and a work space while traveling.

Work with employee operations and department managers to onboard newly hired employees and contractors by ordering login profile, computer equipment, and voicemail. I procure an adequate work space and assign badges for building access. On the first day I review the orientation package, make introductions and give a brief campus tour.

Coordinate off boarding for terminated employees. I have processed the return of equipment for more than thirty departing employees with twenty of those being completed within one month. I acquire and dispose of laptops, phones, and teleworker equipment for all employees. As well as revoke badge access and return badges and login devices to appropriate departments.

My work with employee operations includes planning events for monthly employee activities such as volunteer opportunities, monthly luncheons and offsite activities for 50+ employees. I planned a full day town hall meeting which included a presentation by four executives, a catered luncheon for 80 people and a volunteer project that benefited deployed troops. My activities are now the standard for other departments within the organization. My meetings have been featured in department and company wide newsletters and publications.

In order to improve the work environment I procured the space for, ordered and maintained office supplies for my department. Then, worked with the procurement department to replace chairs for the executive conference room and installed a nine foot white board. As well as worked with the property manager and my line of business to replace a projector which benefited not only my department but, all departments on the floor. I coordinated the repair of a department video conference system that was used daily. During the time the system was down I was able to establish a work around to ensure meetings continued in our office as scheduled.

Administrative assistant

Certified Restoration and Drycleaning Network (CRDN) Jacksonville, FL

August 2015 to April 2016

Provided administrative support to the Director of Operations, General Manager of Operations and outside sales representatives for North Florida, Central Florida and Coastal Georgia.

Scheduled new jobs, additional pick-ups, and deliveries of completed jobs. Entered jobs into proprietary software as well as scanning and uploading photos and required documents. Created invoices, followed up on past due accounts and entered payments.

Worked with the production department to create an online metric to coordinate incoming jobs, track the production process and schedule deliveries. Met daily with managers to update and make adjustments as priorities changed to ensure we met the obligations of our contracts. Participated in weekly production meetings with managers to proactively address problems or concerns and make the appropriate changes to the schedule that was distributed to the production team.

My implementation of a customer follow up routine improved our overall customer satisfaction score within the franchise. Follow-up phone calls were made to the customer immediately after the job was completed, two weeks after pick-up and monthly until final delivery.

Administrative Assistant

Jim Haskins State Farm Jacksonville, FL

February 2004 to July 2015

My long term relationship with clients allowed the new agent to retain an above average percentage of clients requesting an agent change. It ensured the agency maintained a higher percentage of the book of business.

Set client appointments and managed appointment calendar for sales representatives to review policies for sales opportunities. For each client a file was set up with quotes and information or products that would meet the client’s needs.

Contributed to the marketing and soliciting of all lines of insurance and bank products. Presented products in easy to understand terms.

Provided prompt and accurate service to existing policy holders regarding coverages, policy changes, and claims submissions.

Researched billing inquiries, and explained payment options. Used sound judgment and problem solving skills to finding a resolution and escalated serious or unique situations to the agent.

My experience within the company allowed me to resolve issues and retain clients whose policies would've been cancelled by the company which decreased the percentage of company cancellations.

Implemented a routine follow-up on past due payments and cancellations to reduce non-payment cancellations.

Reviewed resumes and interviewed potential candidates to ensure the agent received the most qualified candidates. Directly involved in on-boarding new employees which included setting up payroll, issuing time card badges and directly involved in company training.

Customer Service Representative

Ernie Grose State Farm Agent, Retired Jacksonville, FL

June 2000 to December 2003

Ability to build and develop long term professional relationships with potential and existing clients to ensure retention and growth of the agency book of business. Worked with and developed relationships with departments in all levels of the business structure.

Provided prompt and accurate service to existing policy holders regarding insurance eligibility, coverages, and claim submission procedures.

Followed up on policy changes and status to ensure errors were corrected to reduce the number of errors on policies mailed to clients.

Researched billing inquiries, and explained payment options. Used sound judgment and problem solving skills to finding a resolution and escalate serious or unique situations to the agent.

My experience within the company allowed me to resolve issues and retain clients whose policies would've been cancelled by the company. Decreasing percentage of company cancellations.

Military sales assistant

Eagle Crest Jacksonville, FL

May 1997 to June 2000

My experience in military terminology and understanding of military deployments and homecomings allowed me to move from the receptionist position to a sales assistant before my start date.

Worked with buyers for the Navy Exchange Command (NEXCOM) and Army Air Force Exchange System (AAFES), outside sales associates and directly with military commands to develop ball caps, patches and other items to meet military uniform requirements.

Verified line items on purchase orders, entered items into ordering system, and confirmed availability on all orders.

Advised of backorders and production delays to ensured orders were shipped within the requirements of NEXCOM and AAFES purchase order.

EDUCATION

GED

Florida Community College of Jacksonville

SKILLS

Excel (10+ years), Word (10+ years), Calendaring (10+ years), Scheduling (10+ years), Data Entry (10+ years), Microsoft (10+ years), Hiring (10+ years), Training & Development (10+ years), Executive Support (10+ years), Customer Relationship Management (10+ years), Outlook Calendar (10+ years), Meeting Planning (5 years), Email (10+ years), Organizational Skills (10+ years), Administrative Assistant (10+ years), Executive Administrative Assistant (10+ years), Webex (1 year), OneNote (1 year), Travel Arrangements (2 years), Professional Presentations (5 years), Powerpoint (5 years), Expense Reports (3 years), Concur (1 year), Conflict Resolution (10+ years), OneNote (3 years), Organizational Skills (10+ years), Phones (10+ years), Copy Machine (10+ years), Printers (10+ years), Schedule Appointments (10+ years), Office Management (10+ years), Office Administration (10+ years), Office Manager (10+ years), Mac OS X (10+ years), Ariba (10+ years)

CERTIFICATIONS/LICENSES

Florida Notary Public

February 2010 to February 2018

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