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Customer Service/ Executive Administrative Assistant

Location:
Richmond, VA
Posted:
March 09, 2017

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Resume:

Kelly A. Mitchell-Powell

**** ******* **** • Richmond, VA 23234 • 540-***-****

acy7k5@r.postjobfree.com

Qualifications Summary

Highly organized administrative professional with over 12 years of experience providing executive level administrative support to federal, state, and private employers. Outstanding front-office management skills. Strong interpersonal communication skills across a wide range of environments. Reliable self-starter who meets project deadlines and requirements while performing multiple tasks within fast-paced environments; committed to superior customer service. Key strengths include:

• Project Control & Management • Administrative Management and Support • Payroll & Leave Operations • Accounts Payable/Receivable • Database Development & Management • Inventory Procurement

Experience Highlights

Administrative Management and Support

• Designed and implemented administrative programs to reduce overhead, streamline processes and improve daily operations.

• Planned and facilitated a broad range of administrative functions including travel arrangements, calendar management, business correspondence and outlining agendas for various functions and meetings.

• Designed and instituted a new database system for marketing, increasing our client base by 200%, while streamlining the process of submitting and storing tax documents.

Payroll and Leave Operations

• Served as time and leave, first point of contact for 105 overseas federal attachés, collecting and processing all time logs bi-monthly via federal intranet databases, facsimile, and phone.

• Maintained federal audit databases and files adhering to stringent privacy and clearance driven guidelines.

Database Development and Management

• Developed multi-departmental databases to track inventory and budget allocations facilitating rapid and accurate preparation and dissemination of reports.

• Assisted in the development of campus-wide databases designed to allow self-service options for university students, faculty and staff.

Employment History

Sales & Customer Service, CityParking, Inc, Richmond, Va (2015-Current)

Office Manager, Henry Tax Solutions, LLC, Dale City, VA (2009-2015)

Executive Administrative Assistant, U.S. Department of Agriculture, Washington, DC (2007-2008)

Executive Administrative Assistant, Virginia State University, Petersburg, VA (2003-2007)

Education Technical Proficiencies

Virginia State University, Petersburg, VA (2000-2005) Expert in all Microsoft Office Professional

M. Ed. Career and Technical Education Suite applications.

Virginia State University, Petersburg, VA (1996-2000) Highly proficient in QuickBooks, Visio and

B.S. Agriculture/Biology the eVA Procurement System.



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