Donna T. Dunn

***** **** ***. * *******, WA *****

805-***-**** acy6u4@r.postjobfree.com

RETAIL & OFFICE MANAGEMENT

Retail and Office Manager with extensive and diversified professional experience within high volume and fast-paced companies.

Demonstrated ability to initiate and execute innovative solutions resulting in successful profit enhancing programs.

Built top performing teams and provided tailored leadership, resources and motivation to identify and address operational needs to achieve business goals.

Experienced troubleshooter with highly developed analytical, organizational and strategic planning skills.

Excelled as both collaborative and individual contributor.

Core Competencies

Decisive Leadership

Customer Relations

Seeks higher responsibilities

Strategic Planning

Relationship Building

Maximization of Employees

Excellence Under Pressure

Effective Communication

Change Management

PROFESSIONAL EXPERIENCE

Receptionist/Back Office Assistant, America’s Best Contact’s & Eyeglasses 2014–Pesent

Merchandiser/HR/Sale Floor Team Member, Target 2013–2014

Assistant Manager, Dress barn 2011–2012

Independent Consultant, Mary Kay Cosmetics 2008–2011

Account Manager, Cirqua Customized Water 2007–2008

Accounts Receivable Clerk, Cirqua Customized Water 2006–2007

Front End & Deli Supervisor, Vons (Safeway) Grocery Store 2006

Receptionist/Back Office Assistant – America’s Best Contact’s & Eyeglasses Tukwila, Washington 2014- Present

Assist patients with exceptional value and quality of eye care and eyewear. While providing excellent service in a polite and professional manner.

Handling multiple high volumes phone lines, scheduling of appointments, filing, and processing medical insurance.

Daily receiving/shipping eyeglasses and contacts lenses for patients, along with reordering/stocking contact lenses.

Developed and Managed 1st time contact lenses user’s instruction.

Facilitated daily classes for 1st time contact user’s.

Merchandiser/HR/Sales Floor Team Member – Target Camarillo, California/Northgate, Washington 2013–2014

Providing our guests and employee’s with outstanding value and exceptional guest experience.

Driving sales with shelves always stocked and helping guest find the right products they need.

Set up rain checks and signing merchandise correctly.

Review/schedule and give weekly orientation to new team members. Monitor that all team members in the store have completed their training session on time.

Handling all team member’s insurance benefits and questions. Assist department managers and store manager with HR related issues.

Assistant Manager – Dress Barn Tukwila, Washington 2011–2012

Assist Store Manager in achieving store sales, adherence to corporate directives, setting of personnel goals while maintaining a high level of customer service.

Interview and train associates on a one-to-one basis on Guest service, Product knowledge, Merchandising, Selling skills, safe merchandising techniques, and use of equipment.

Employee evaluations; on performance and coach them on performance-related problems and their general development.

Drive sales though activities such as customer engagement, product demonstrations, and suggestion selling in order to maximize the value of each customers visit.

Ensured proper merchandising and signage of all sales floor areas, at all times.

Ensured all transactions are accounted for through the proper handling of all cash, receipts, and reports. Deposits made in a timely fashion.

Stocking, displays, price markdowns, transferring of merchandise and daily maintenance.

Donna T. Dunn Page 2

Independent Consultant – Mary Kay Cosmetic’s Seattle, Washington 2008–2011

Directed fundraising events.

A/R, A/P, Merchandising, Advertising.

Instructing product classes to customers and problem solving customer’s needs.

Shipping and receiving products on a timely basis.

Account Manager – Cirqua Customized Water Camarillo, California 2007–2008

Provided results-oriented management to high visibility customer base identifying and instituting improvements and stewardship of existing and new customer accounts.

Directed programs for 8 multi-location retail accounts doing $1MM/year sales volume throughout North America coordinating and supporting new construction and replacement of complex water treatment systems.

Drove continued value in vendor relations and addressed systemic issues with construction practices and accounting inconsistencies with both internal and customer accounting systems.

Represented company in the sales of equipment and service products to existing customer base.

Created marketing materials and demonstration at various trade shows and vendor expos.

Acted as back-up for Accounts Receivable and Payable Managers during their absence.

Accounts Receivable Clerk – Cirqua Customized Water Camarillo, California 2006–2007

Processed and verified all receivable transactions ($15MM/yr. Business) including monthly reconciliations and collections.

Provided management, oversight; and developed processes/ordering procedures in support of all company vehicles through vehicle leasing company.

Cross-trained in all positions in Accounting Dept. including A/P, report generation, collections and expense reports.

Front End and Deli Supervisor – Vons/Safeway Grocery Stores Camarillo, California 2006

Supervised activities of Deli/Bakery and all cash handling personnel for a large retail Grocery Store.

Responsible for training of all shift personnel to adhere to company standards.

Responsible for the scheduling and support of a 20+ full-time employee.

Cash handling and closing procedures for all store registers.

Person in charge during absence of store manager during night operations.

Customer Service Representative Desk coordination and scheduling.

Responsible for adherence to Safety regulations and physical store condition and cleanliness

Operations Manager – Dunn Dental Laboratories Camarillo, California 2001–2005

Manufactured actuate and formal Dental Study Models to Orthodontist/Dentist offices in Southern California area.

Manufactured dental study models.

Managed billing, customer database, and bookkeeping.

Office / Operations Manager – Palm Harbor Village Manufactured Homes Greenacres, Washington 2000

Directed activities of the business office and its personnel. Responsible for all facets of the administration requirements for the business including customer financing programs and providing monthly reports and documents to the corporate accountant.

A/R, A/P, Payroll, Daily cash reports, and Administration duties.

Loan and service closing with customers.

Coordinated final assembly and finish of new homes while maintaining accurate scheduling for the installing contractors and customers.

Computer Skills

Microsoft: Windows XP, Vista, Windows 10, Word, Excel, and Outlook

Arriba, PRSM, Data-Ease, M.Y.O.B.

References: Available upon request

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