William E Massie

941-***-**** (Cell)

270-***-**** (Cell)

*** ******** **.

Hopkinsville, KY 42240

acy5zp@r.postjobfree.com

Objective

Dedicated and outgoing professional who enjoys being productive while doing a great job. I have many years of

customer service and support and welcome the opportunities that your company may afford me.

Summary

I have 14 years of experience, including as a Salesperson/Quality Assurance, as an Appointment Setter/Relay

Automobile Information and as a Suervisor of Call Center in industries including Wholesale Trade-Non-Durable Goods.

Most recently, I have been working as a Salesperson/Quality Assurance at Grand Getaways from December 2014 to

February 2017.

My skills and experiences include: call center, cold calling, quality control.

I hold an Auto-Cad Certificate degree in Auto-Cad from Sarasota County Vocational Technical.

Experience

Grand Getaways, Sarasota, FL

Dec. 2014 to Feb. 2017

Salesperson/Quality Assurance

I was a salesperson making phone calls to individuals, speaking to future and current customers regarding our most

recent vacation packages, with this knowledge and after multiple months in the call center I was moved to Quality

Assurance Inspector for the company. When the sales department makes a sale, I listen to the recorded conversation to

verify all bullet points were hit and that we did not promise items that are not included in the different vacation packages.

My notes and comments on the sales calls aid in training and better customer retention.

Imagiclab, Sarasota, FL

Oct. 2014 to Nov. 2014

Appointment Setter/Relay Automobile Information

I was hired as a telemarketer to make approximately 100 outbound phone calls per day with a small amount of

transcribing to document the conversation with the potential vehicle owners. During the month that I worked there,

because of a large backlog of calls that had not been transcribed, I was only given the opportunity to make a handful of

outbound calls but did complete several hundred transcriptions. Two of the phone calls were to the main office and were

used as training calls. Those training calls were very productive and I enjoyed the opportunity and I was told I did them

very well.

Custom Climate Concepts, Bradenton, FL

Mar. 2013 to June 2014

Suervisor of Call Center

I was hired as a telemarketer, setting appointments for an air conditioning company. Approximately ten (10) months after

starting, I was promoted to the call center supervisor and supervised six other telemarketers. Our outbound calls were

strictly cold-calling. While a good number of the calls were challenging, we were able to set several appointments per

day.

Gingerbread Trim Company, Port Charlotte, FL

July 2003 to Sept. 2007

Salesperson/Auto-Cad Operator

I was hired as a sales representative. My primary responsibility was to make outbound

calls and after the appointment was set, I would meet with the client face to face. This

position was business to retail consumers (Homeowners) and business to business clients. Customers came to us to

discuss their options in making their building more aesthetically pleasing. After meeting with the client, I would design the

exterior and interior of buildings using Auto-Cad as I am an Auto-Cad Operator. After final customer approval, we would

transfer the Design to Styrofoam that been given a hard coat with cementitious material.

Skills

Autocad, Call Center, Cold Calling, Customer Relations, Lotus Notes, Microsoft Office, Public Speaking, Quality Control,

Retail, Sales, Supervisory Skills, Telephone Skills

Education

2002 Sarasota County Vocational Technical, Sarasota, FL

Auto-Cad Certificate: Auto-Cad

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