Lakeisha Hughes

Skills

Customer Service, Managerial Skills, Collections, Ability to work independently or as part of a team to meet project deadlines; with a high level of adaptability. Account Reconciliation, Finance, Credit Analyst. Google Docs. Proficient in Microsoft Excel, Word, PowerPoint, 10 key and Windows.

Experience

Multiservice Accounts Receivable Credit Analyst Overland Park, KS

October2013 – Present

Manage and collect on delinquent accounts that are 30-300 days past due.

Manage a large portfolio of accounts in an effort to ensure efficient billing and timely payment.

Create call sheets and prioritize accounts based delinquent status.

Analyzes financial information to assess potential credit risk of businesses.

Interact with sales support to manage customer billing and invoicing disputes.

Review accounts daily to be placed or removed from credit hold, release orders.

Analyzed Reports in an effort to establish credit. Research and performed account reconciliations for disputed items

Work directly with customers and sales reps daily to provide proper information to resolve outstanding payment issues. Responsible for communications to ensure payment is received according to the policies.

Establish proactive communication with customer to ensure their understanding, handle quality and service issues, and develop/maintain customer loyalty

Responsible for escalating bad debt for third-party collection assignment.

CWB Services Supervisor / Loan Processor Kansas City, MO

April 2011 – September 2013

Promoted to Supervisor October 2011

Managed multiple Lending Portfolios within the company.

Responsible for the complete account file, all documentation and correspondence with the consumer and assist with customer service.

Document employee issues and bring to the attention of both Operations and HR Manager.

Provide new employee training and follow up

Initiate file maintenance for corrections to the customer file

Enter in documentation for credits and debits to be transmitted at the end of the work day.

Used MS Excel to perform calculations for processors weekly bonus.

Talk with customers concerning applications, loans, finance charges, and problem resolution.

Establish proactive communication with customer to ensure their understanding, handle quality and service issues.

USPS Mail Processor Kansas City, MO

December 2009 – March 2011

Performs mail handling and mail processing.

Process incoming and outgoing mail in the plant for the different post office facilities using different methods of sortation and distribution.

Try-Visions, LLC Administrative Assistant Kansas City, KS

January 2003 – November 2009

Microsoft Office Suite (Word, Excel, Access and PowerPoint).Take messages and answer telephone calls.

Used MS PowerPoint to create business letterhead and business cards

Generated letters, letterhead, business cards and envelopes using MS Word.

MS Excel to perform calculations and sorting information.

This is a project-based job.

Park Meadows Apartment Assistant Manager/Leasing Agent Kansas City, MO

December2008 - August 2009

Promoted to Assistant Manager/Leasing Consultant at Park Meadows Apartments from Royal Woods Apartments.

Responsible for insuring the “model” apartments and target apartments are ready for show.

Maintain a clean and orderly manner office to help promote “curb appeal” of the property.

Knowledgeable of required telephone and sales techniques.

Complete lease forms, agreements and collect rental deposit.

Play an active role in the renewal process.

Maintain proper maintenance of all resident and property files.

Fully informed of current rental rates, sizes, locations and all amenities of property.

Develop full knowledge of application information required, screening processes and policies regarding rentals.

Developed and maintain an on-going resident retention program.

Royal Woods Apartments Collection Specialist Kansas City, MO

August 2008 – December 2008

Maintaining files on past-due accounts and documenting on the methods of payment to prevent eviction.

Organized records of all the transactions and merge these records with the computer reports.

Apply the payments that were received to the proper accounts.

Analyzing the accounts before the initiating debtor contact and examining the collection efforts that were tried in the past.

Set up payment arrangements to help current and past residents.

Education

F.L Schlagle High School May 1996

Computers Kansas City, KS

January 2006 – June 2007 Heritage College Kansas City, MO

Associate Degree of Occupational Studies in X-Ray Medical Technician

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