Charlotte Portero

acy5ak@r.postjobfree.com linkedin.com/in/charlotteportero 404-***-****

Strong analytical and organizational skills applying ITIL Foundation practices

Team Lead for 5 years of Middleware group for WMQ and WMB

Management reporting providing status on projects up to steering committees and stakeholders involved from end to end of project life cycle

Lead Engineer supporting buildout of Middleware DEV through DR environments to encompass up to 18 different environments

Interpersonal relationships and diplomacy with various teams across large corporate IT and business units

Strong analytical skills in IBM WMQ and WMB, working directly with architects and engineers

Plan and execute day to day activities across multi-user environments, onsite and offshore

Engineer and Designer of large scale projects within diverse IT corporations dealing with IBM WMQ and WMB

Change Management Board representative in large IT corporations

Provide production support on complex IBM WMQ and WMB systems

Use of MS Project and strong analytical skills across IT teams

Vendor Management with IBM resources, both onshore and offshore

Business Continuity planning and testing of DR Plans, DR Plan development

Infrastructure Project Administrator responsible for design, development and implementation of large Intel/AIX/ Unix/zLinux systems

PROFESSIONAL EXPERIENCE

ATR INTERNATIONAL (WELLS FARGO) Atlanta, Georgia 2016 – present

Technical Project Manager

Project Manager for Java Remediation project to update Wholesale to Java 1.8.xx

Work with clients and stakeholders to prepare for upgrades

Own change management process for clients needing assistance

Hold meetings with clients to discuss upgrade process

Create documentation for change management process

Attend daily status meetings and other scheduled management meetings

Create pivot tables, etc. to narrow information to Wholesale only

IBM Atlanta, Georgia 2013 to 2015

Middleware Engineer Project Lead

Team Lead of full lifecycle environment rollout projects, including resource scheduling, dashboard creation, and enforcing project management methodologies

Mentored and coached offshore teammates on corporate protocols

Submitted regular status reports to management and other project stakeholders

Served as Lead Project Engineer for Enterprise Service Bus (ESB), building out 18 new environments on zLinux for IBM WebSphere WMQ/WMB and successfully moving over 150 services from WebSphere Process Server over two years with 10 engineers

Drove WMQ engineering for centralization project of WebSphere Application Server Queue Managers – building out 18 new environments on AIX to configure servers to migrate queue managers from local environments to centralized environments, resulting in multi-million dollar savings in cost recovery

SUNTRUST BANKS Atlanta, Georgia 2007 to 2013

Middleware Engineer Team Lead

Directed teams of onshore, offshore, managed contract employees on large-scale projects providing production support of WMQ and WMB

Provided system documentation and maintained related to infrastructure and architecture of integration systems

Developed operational design documentation

Designed technical design documentation

Converted WMB from v6 to v7 with infrastructure team, resulting in improved system performance

Led the patch and system maintenance across large environments related to WMQ and WMB upgrades within a server farm of over 1,000 servers

Managed the migration of WMQ and WMB from Aix to zLinux, directly involved with the architecture and design of the systems

Maintained and led the CICS MVS systems management teams across various mainframe projects, to include disaster recovery systems and documentation and maintenance of the environments

SUNTRUST BANKS Atlanta, Georgia 2000 to 2007

Middleware Architect

Developed and maintained the WBS for conversion of the WMQ and WMB in addition to middleware architecture

Managed the project to move middleware components from multiple Data Centers across the United States

Assisted in the development of the project plan for the WMQ and WMB conversion from Solaris to AIX, ensuring highly-available infrastructure was enabled

Provided support of WMQ and WMB in all environments

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Arts (BA), Political Science

LOUISIANA STATE UNIVERSITY, Baton Rouge, LA

CAPM/PMP in progress, Right Management / PMI, Atlanta, GA

ITIL v2 Foundation Certification, SunTrust Banks, Atlanta GA

Business Administration coursework, Tennessee State University, Nashville, TN

Jurisprudence coursework, Louisiana State University Law School, Baton Rouge, LA

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