Thea Ming Wurtele

*** **** ****, **********, *******

289-***-****

acy577@r.postjobfree.com

Objective

To secure a sales and marketing position within a well-recognized institution, with an emphasis on customer service and communication.

Profile

Previous experience in customer service field, working with people of a diverse range of ages both individually and in a group.

Solid Knowledge on how to communicate professionally but also socially with people, and successfully targeting the needs of different clients.

Strong communication skills with the ability to clearly receive and convey information.

Strong interpersonal skills with the ability to communicate

Skilled in working independently with minimal supervision in a fast-paced environment that includes multiple priorities.

Able to work energetically and collaboratively within a team, in a way that helps build an effective relationship between co-workers, customers, and the public.

Education

Bachelor of Arts, General

Wilfrid Laurier University, Waterloo, ON

Relevant Experience

Donation Caller at Wilfrid Laurier University, Waterloo Ontario

August 2015- Present

Worked as a donation caller for Wilfrid Laurier University within the school campus.

I talked to previous Laurier students and asked them for donations over the phone. Then processed these donations through a computer.

I learned how to sell the Wilfrid Laurier school and the importance of donations for student scholarships, bursaries and any other funding’s needed.

Furthered my knowledge in communicating effectively with individuals, specifically advancing my sales techniques over the phone.

Teacher

ESL Skype Teaching, Online

March- August 2016

Identified fluency, grammatical, and pronunciation mistakes made by students while speaking.

Led one-on-one classes teaching students of all ages English through conversation and/or educational textbooks.

Frequently responsible for creating these textbooks and editing student’s work.

Gained interpersonal skills through focusing on the needs of individuals and their improvement.

Fortino’s Gardener, Burlington Ontario

May 2015- July 2015

Worked at the seasonal garden center in the Fortino’s parking lot.

I organized, watered, and made sure all of the plants were well maintained. As well, I worked on the cash register and with the customers to ensure their needs were well met.

I learned how to work with people, and manage various varieties of plant species.

Additional Experience

Landscaper, Burlington Ontario

May 2014- August 2014

Did maintenance landscaping throughout Burlington, mainly for elder residence.

It involved a variety of jobs, including mowing, trimming, gardening, etc.

I learned how to work fast, notice detail, and work both as a team and independently.

Teaching Assistant

Art Innovator, Waterdown Ontario (part-time)

October 2012- March 2013

Assisted on teaching students about art and better techniques to improve their art skills.

Contributed to an overall positive, inclusive, and interactive environment.

Monitored children and aided any students who were in need of help with the activities.

Responsible for the cleanliness and order of the classroom, through both the materials used and the children

Farm Worker, Flamborough Ontario

July 2013- September 2013

Did several jobs on the Hewick’s farm.

These jobs included painting, feeding the animals, cutting the grass, etc.

I learned how to do a variety of chores on the farm in an efficient and effective manner.

Bronte Creek Maple Syrup Festival, Burlington Ontario

February 2013- March 2013

Worked as a cashier in the gift shop.

I had to set up and close down the shop each day.

I learned how to handle money and deal with customers.

Volunteer Experience

Eco-Studies Student, Burlington Ontario

March 2012- June 2012

A 4 credit integrated program that incorporates leadership training and cooperative learning into an environmentally focused package.

I’ve gained knowledge, leadership skills; industry recognized certifications and training through intensive hands on learning experiences.

Through Eco-studies I will receive an Environment Specialist High Skills Major Certification.

Lilly Kindergarten and Orphanage School, Uganda Africa

July 2011

Conducted classes independently with minimal supervision to children ranging in ages between kindergarten and grade seven.

Organized class layouts and performed activities that interactively involved the students.

Responsible for keeping the class in order, educating the students, and providing enthusiasm and energy to the classrooms.

Society of the Prevention of Cruelty to Animals, Hamilton Ontario

November 2009 – March 2010

Cleaned and maintained cleanliness of small animals and their cages.

Socialized with the animals.

Assisted teacher with educating the youth about protection of animals.

Activities and Interests

Actively involved in sports within the community, including soccer, rugby and tennis.

Passionate about travelling and learning about new cultures.

Certifications

Leadership Training

Standard First Aid

Cardio-Pulmonary Resuscitation Level A

References

References available upon request

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