Crystal Patrick

*** ******* **

Stone Mountain GA 30083

770-***-****

Crystalpatrick9 @gmail.com

SKILLS PROFILE

Proficient in the principles, techniques and regulations related to medical administration as per company goals and requirements

Competent skill and knowledge in Web Term, On Line Account Management (OAM), N.Y.S Medicaid eligibility File (M.E.F), Novell, Microsoft O/S, Word & Excel, IDX, Medisoft, IT Audit, Typing and Technical Writing

Highly skilled at coordinating team activities and directing them to achieve goals

Strong adaptive skills that help to handle complex and hostile situations effectively

Excellent communication and Customer Service skills

EMPLOYMENT HISTORY

Front Office Clerk Mar ’12-June '16

Queens Hospital Center, Jamaica NY

Efficiently handled administrative duties, scheduling appointments, maintain medical records, billing and bookkeeping

React calmly and effectively in emergency situations, and add the personal, caring touch that immediately put patients at ease

Help implement the hospital’s quality assurance and control program thereby ensuring the compliance with H.I.P.P.A, C.L.I.A and OSHA regulations and improve patient care/satisfaction

CASE AIDE

Brooklyn Aids Task Force, Brooklyn NY Feb 10’-Oct 11’

Arrange interview and acted as receptionist as required

Promoted social service programs

Offered administrative support to patient and their families

Managed various supportive activities for casework services

Coordinated data for contractual reports

Collected and filed documents in HOPWA clients’ charts

Hospital Care Investigator

Elmhurst Hospital Center, Elmhurst NY Oct ’07-Oct’09

Developed accounts for referrals to collection agencies and provided information for regulatory audits, complied with all H.I.P.P.A rules and regulations of New York State

Managed Health Plus, Aetna and Neighborhood Health Partners inpatient claims

Monitored claims for all lines of business including Medicaid 65 Plus and contractual policy and rate changes to insure accurate revenue reimbursement to hospital

Prepared bills for mailing and transmits via O.A.M or PC to various third party insurance companies on a daily basis

Reviewed and compiled medical records to obtain pertinent information for accurate coding and completing third party billing and overall patient data information

Program Assistant

Health Department of Cobb County, Marietta GA Jan ’01-Nov’03

Worked on Medical/Surgical Floor accurately maintained patient’s charts on a daily basis

Proficient in the utilization of IDX medical manager program

Entered requests for laboratory requisitions, assisting doctors, nurses, patient’s

EDUCATION

Katharine Gibbs School of Business, NYC NY Oct ’90-July ‘92

Associate Degree in Secretarial Studies

REFERENCES: Will be furnished upon request

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