Towanna Knight

*** ******* **

Mauk, GA *****

706-***-****

acy39r@r.postjobfree.com

I have 30 years in Customer Service. Worked with Q Care system, other

systems as well throughout my jobs. Filing, typing,phones,etc…

Collections, Secretary, Billing Clerk, Dispatcher for Marshal Office,

Medical Call Center, Scheduling, Shipping Clerk.

Paragon/Medical Call Center CSR

May 2013-July 2015, Columbus GA

Worked in Medical Insurance Call Center, Quoted Medical Benefits,

Processed medical claims, Requested Refunds on claims, Handled inbound

and outbound calls, Requested and kept up with Pre-Authorization Status

on Procedures, Dealt with Members and Providers on medical benefits.

Blue Cross Blue Shield/ CSR Call Center

November 2012- March 2013, Columbus Ga

Worked in Medical Insurance Call Center, Quoted Medical Benefits,

Processed medical claims, Requested Refunds claims, Handled inbound

and outbound calls, Requested and kept up with Pre-Authorization Status

on Procedures, Dealt with Members and Providers Office on medical

benefits.

Tree Tops Resort/ Front Office

October 2007- July 2010, Gatlinburg TN

Worked Front Office Desk Counter, Made reservations for Weekly and

Daily Stays, Data Entry, ALL Office Duties.

Blue Cross Blue Shield/CSR Call Center

February 2000- September 2007

Worked in Medical Insurance Call Center, Quoted Medical Benefits,

Processed medical claims, Requested Refund on claims, Handled inbound

and outbound calls, Requested and kept up with Pre-Authorization Status

on Procedures, Dealt with Members and Providers Office on medical

benefits.

Columbus Carpet Mills/Billing Clerk November

1988- January 2000, Columbus Ga

Columbus Consolidated Marshal Office / Secretary and Dispatcher.

January 1985- January 1989p

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