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Sales Customer Service

Location:
San Antonio, TX
Salary:
$34,000
Posted:
March 01, 2017

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Resume:

William A. Wittman

**** **** ***** ***** *** Antonio, Texas 78217-3206

acy2mx@r.postjobfree.com 210-***-**** 210-***-****

Qualifications Profile

Goal-oriented Sales Professional with extensive experience in account management and client services, strategic planning, and marketing of a wide variety of products and services.

Strong client prospecting abilities including cold calling expertise and dynamic presentation preparation and delivery.

Repeatedly recognized for sales achievements and drive. Received numerous sales awards.

Commitment to excellent customer service with a personal touch. Created mailings for thank you notes, client birthdays and anniversaries, significantly increasing referral and repeat business.

Outstanding communication and interpersonal skills. Relate easily to wide variety of people and build solid professional relationships.

Effectively manage accounts and track sales, evaluating data and analyzing/adjusting sales strategies to consistently increase company revenues.

Participated in various sales training courses to reinforce comprehensive knowledge of sales techniques. Assisted other sales professionals in their performance to ensure company success.

Proficient in Microsoft Word, Excel, Outlook, and Windows.

Professional Experience

Southwest Business Corporation/AP Account Services 2010 to 2016

Mid-Stage Collections and Customer Service

Awards: Perfect attendance; Top utilization; Most payments

Prime Time, Inc. – San Antonio, TX 1993 to 1998 and 2002 to 2009

Account Executive

Marketed newspaper and magazine advertising to Medical and Legal professionals as Account Executive for Prime Time, Inc., a print advertising company serving the San Antonio community.

Instrumental in marketing advertising and assisting other sales professionals to increase sales levels. Coached Sales Executives on effective techniques. Managed and tracked advertising and revenue. Evaluated data and developed sales strategies. Communicated regularly with production department and participated in advertising production and approval. Served as successful liaison with clients.

Key achievements:

Received high honors as Top Sales person four consecutive years.

Consistently maintained lowest collections of entire sales staff throughout five years with company.

Fredericksburg Gourmet Coffee and Tea – San Antonio, TX 2001 to 2002

Director of Sales

Served as Director of Sales (Contract Employee) for Fredericksburg Gourmet Coffee and Tea, an established company specializing in coffee sales and services.

Aggressively prospected new clients to increase customer base and company revenues through expert utilization of cold calling, demonstrations, and tasting presentations. Consistently provided outstanding customer service and built strong professional relationships and client loyalty. Coordinated regularly with other employees to ensure highest quality products and services. Efficiently tracked monthly sales, determined commission, and maintained meticulous records of each account. Developed and implemented check system for equipment and product installation and personally assisted with installation projects.

Continued…

William A. Wittman Page 2 of 2

Key achievements:

Increased sales by 19% during first year with company.

Significantly increased organizational efficiency by creating account records and diligently tracking usage and reorder cycles.

Successfully improved product movement and sales through implementation of monthly client contact records.

Filterfresh Central Texas – San Antonio, TX 1999 to 2001

Vice President of Sales

Directed all aspects of sales for Filterfresh Central Texas, an established leading company offering single cup brewing products/solutions for the office.

Built strong sales and service team approach to account management through communication with other employees. Maintained positive customer relations through creation and implementation of customer mailings that included thank you notes, birthday cards, and company anniversaries. Provided excellent customer service to existing clients and expanded client base through expert prospecting. Accurately

tracked monthly and annual sales and analyzed sales totals to develop sales and marketing strategies.

Key achievements:

Increased annual sales over previous year by 150% with personal sales representing 20% of company sales. Personal sales increased by almost 50% the next year.

Participated in numerous sales/training courses to stay current on techniques to increase sales.

Ensured accurate amounts of water connection and coffee supplies through development of installation check list.

San Antonio Express News – San Antonio, TX 1998

Account Executive

Managed direct marketing of insert advertising as Account Executive for San Antonio Express News, a newspaper serving the South Texas market.

Responsible for direct marketing through cold calling. Set appointments with prospective clients and developed and delivered product presentations. Managed sales orders and tracked sales. Ensured correct insertion and billing and coordinated with sales teams on insertion deadlines.

Key achievements:

Recognized as Top Sales producer.

Maintained record of no insertion errors through consistent attention to accuracy.

Completed work ahead of schedule and prepared presentation materials in advance, demonstrating strong work ethic and commitment to employer and client satisfaction.

American Airlines – San Antonio, TX 1987 to 1993

Area Sales Manager

Challenged to increase travel agent sales and direct sales to commercial customers as Area Sales Manager for American Airlines.

Effectively marketed to travel agents and commercial customers, increasing American Airlines passenger market share. Handled large sales territory encompassing 39 travel agencies in San Antonia area.

Key achievements:

Consistently recruited customers for passenger travel utilizing excellent sales techniques, successfully achieving sales goals.

Increased package reward program sales and earned prestigious award for highest division sales

Educational Background

Engineering Coursework, U.S. Naval Academy – Annapolis, Maryland

Engineering Coursework, California Maritime Academy – Vallejo, California



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