Customer Service Manager

DANG NGUYEN

**** ******* **** **, ******, TX ****8

512-***-**** - **************.**@*****.***

SUMMARY:

An experienced administrator who applied exceptional organizational skills to focus on ensuring efficient office operations through effective management methods, seeking for opportunities to earn more experience while contributing added value to the employers.

EDUCATION

University of Houston Downtown Houston, Texas June 2018

Bachelor of Business Administration in Finance

Houston Community College Houston, Texas June 2015

Associate in Art

PROFESSIONAL WORK EXPERIENCE

Horizon Parameds Houston, Texas 2014- Present

Administrative Manager

Respond to customer inquiry calls, quickly accessing customer’s needs and problems

Strong customer service orientation with a high sense of urgency.

Answer about 30-40 calls per day to arrange appointments and provide necessary information.

Increase number of customer’s order by 17%.

Houston Community College Houston, Texas 2013–2014

Office Assistant and Research Assistant

Working with Grant Office members to deliver projects outcomes. Responsible for researching and finding information to support Grant Writers.

Assisted in the development & preparation of continuing funding opportunities.

Data entry, transcribing, data analysis & assistance with writing up.

Increased working process by 20%

Saigon Food Franchise System Houston, Texas 2011–2013

Manager Assistant and Cash Management

Monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.

Investigated and resolve complaints regarding food quality, service, or accommodations.

Kept track of inventories weekly and reorder for particular needs under manager’s supervision.

SKILL HIGHLIGHTS

Fluent in both English and Vietnamese

Experience with interpersonal skills, relationships and multi-tasking

Deliver client’s goal or results on schedule

Experience in Microsoft Office

Developed skills in research and analysis

REFERENCES

Nicole Donyale Johnson- Coordinator Workforce Training Grant Program, Houston Community College

Email: ******.********@****.*** (713) 718- 8720

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