Customer Service Representative
Resume:
Jacqueline Garcia
Ocala, FL 34472
*************@*****.***
Relevant Skill Sets
Proficient in computer programming systems utilizing MS Office Suite and 10 key
Professional demeanor; customer-oriented and works effectively as a team member
Excellent verbal and written communication skills
Bi-lingual; Fluent in Spanish and English, speak, reading and writing
Outstanding organizational, project management and analytical abilities
Carlos Tree Service
Professional Arborist, Ocala. FL, 2011-Present
Receptionist; Customer Service
• Perform routine data entry
• Perform all office duties
• Handel and Process customer financial transactions
• Answer multi-line telephone and schedule appointments
Volunteer Work
Florida Department of Health, Ocala, FL, 2011-2011
Volunteer Switchboard Operator
Manage large multi-line switchboard transferring calls to designated staff within the facility.
Professional Experience
Department of Social Services, Kannapolis, NC 2006 – 2010
Office Assistant; Customer Service; Administration
Attended to approximately 40 to 50 walk-in and scheduled appointments on a daily basis.
Trained and mentored 7 new employees.
Provided interpretation services for staff and client communications.
Conducted up to 5 home visits/home interviews every week on an “on-call” basis.
Furniture Marts, Waterbury, CT 2004 – 2006
Receptionist
Maintained accurate and complete furniture inventory for a very large and busy retailer.
Processed customer financial transactions to include long and short term financing.
Handled and processed payments for high end, quality furniture ranging into the thousands of dollars.
Performed routine data entry, tracking and reporting for hundreds of customers.
Charter One Bank, Cleveland, OH 1998-2002
Customer Service Representative
Provided customer service to drive thru and walk-in customers within a busy bank setting.
Daily balancing of cash drawers and general ledgers ensuring cash drawer did not exceed $5,000 at any given time. Made drops as necessary.
Responsible for training and mentoring 5 new employees.
Consistently achieved monthly sales goals as it pertains to opening new customer accounts (checking/savings, etc.)
Sun Television and Appliance, Cleveland, OH 1993 – 1998
Customer Service Representative/Night Shift Supervisor
Processed customer financial transactions to include long and short term financing.
Count down all cashier drawers to ensure proper balance at beginning and end of shift.
Supervised 3 Cashiers and 2 office staff.
Education
Luis Munoz Marin High School, Yauco, PR High School Diploma
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