Quality Control Project Manager
Resume:
Michael A. Hall
Fitchburg, MA **420
***********@*****.***
OBJECTIVE
To utilize my professional management experience in the financial services industry towards employment opportunities offering professional and personal growth.
PROFESSIONAL EXPERIENCE
Bank of New York Mellon Westborough, MA
Project Manager September 2011 – March 2017
Managed and developed a group of four investor services specialists
Conducted annual reviews and quarterly performance evaluations for each employee
Maintained calendars, times sheets, and scheduling for each employee
Responsible for semiannual audit compliance reviews and the compilation of all data required by the auditors
Conducted Unclaimed Property filings for the Spring and Fall escheatment cycle of 2016
Worked directly with the states and third parties to ensure all unclaimed property funds were correctly wired to each designated state controller
Managed the Depository Trust and Clearing Company filing database and ensured any new filings were filled under the regulatory parameters of rule 17AD-16
Oversaw the Lost Certificate database and worked directly with Travelers Insurance to ensure all shareholder bonds were insured, notarized, and had proper legal documents in place before releasing shares to our shareholders
Bank of New York Mellon Everett, MA
Corporate Actions Analyst September 2009 – August 2011
Functioned as the primary liaison between the Bank of New York Mellon and Fidelity Investments for all voluntary and mandatory global and domestic corporate action events
Provided all pertinent information to Fidelity Investments directly on a daily basis through phone and email correspondence.
Acted as the primary information contact for Fidelity Investments. This includes giving detailed information regarding rates and value dates for cash dividends, stock dividends, tender offers, mergers, name changes, acquisitions, bankruptcies, bonus issues, and exchanges
PNC Global Investment Servicing Westborough, MA
Investor Services Unit Manager December 2005 – February 2009
Managed and developed 6 investor service specialists
Conducted annual performance reviews and provided guidance and leadership to all associates on a daily basis
Responsible for the daily monitoring of 25 individual commission bank accounts
Job requirements included ensuring accurate daily reconciliation of each account, completing weekly quality control reviews of each commission’s book, and validating that all reports were accurate
Participated and provided input in process improvement initiatives in the Control division by attending all meetings and conducting implementation testing
Worked directly with clients to resolve any issues and acted as the primary liaison for all commission related inquiries and research
PNC Global Investment Servicing Westborough, MA
Internal Training and Development April 2005 – December 2005
Developed and conducted training classes for all associates in the quality control and data processing groups
Updated and created processing procedures for the data processing procedural manuals
Green Point Mortgage Waltham, MA
Broker Service Representative April 2004 – April 2005
Internal support to account executives and brokers regarding wholesale loans
Referenced loan programs and information to brokers. Researched potential retail clients and placed them into appropriate loan programs through the review of credit reports and lending history
Daily quoting of rates and loan scenarios to brokers and the locking of loan rates
PNC Global Investment Servicing Charlestown, MA
Fund Coordinator May 2002 – January 2004
Processed and maintained all organizational filings including terminations, name changes, fiscal year end changes, and new fund filings for mutual funds within the standards of the Blue Sky Laws
PNC Global Investment Servicing Providence, RI
Investor Services Specialist March 2001 – May 2002
Processed new mutual fund accounts, handling of all account processing issues, maintained quality control of processed work
Trained new employees on new account processing, quality control procedures and navigation of processing software
EDUCATION
Middlesex Community College Bedford, MA
Associate in Science in Liberal Studies Degree, January 2000
Dean’s List Student
Arlington Catholic High School Arlington, MA
High School Diploma 1996
SKILLS
Microsoft Excel
Microsoft Office
Microsoft Outlook
CMS Imaging System
Mobius
Lotus Notes
All references furnished upon request
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