Quality Technical Support

SAM JEAN-PIERRE

**** ********* ******, ********** ******** 60563

Home: 630-***-**** Cell: 630-***-****

*******@*****.***

SUMMARY

I am a dedicated professional with a solid reputation of achievement. Energetic and highly motivated with over 10 years of experience in the food industry, detail oriented, able to meet/exceed goals in a fast-paced environment, often working under tight deadlines. Consistently undertake and manage a variety of tasks; proactively seek additional opportunities of increasing responsibility. Significant experience working with cross-functional teams; exceptional problem solving and decision making ability.

EDUCATION

Master Information Security Technology, Keller Graduate School of Management Chicago, IL

B.S., Biology and French - Business, Northern Illinois University De-Kalb, IL

SIGNIFICANT WORK EXPERIENCE

PepsiCo

Regulatory Affairs Specialist (Contractor) 11/2016 to Present Barrington, IL

Assist the Regulatory Affairs department for filing of regulatory documents in compliance with FDA & North America.

Input and evaluate nutritional information in Product Vision for new or reformulated products

Collaborate with Document Management and Product Development teams to ensure formulas and ingredients are accurate

Review labeling and promotional material for compliance with local and global regulations

Unilever

Quality Analyst Technician 10/2014-01/2015 Chicago, IL

Review and report on summary production data as it relates to food safety, quality and efficiency. Utilize SAP-QM and SPC as analytical tool and WCM (World Class Manufacturing as Continuous Improvement process) as key drivers of our loss reduction process.

Assist Quality Manager in the development and implementation of food safety and quality programs and the evaluation of customer complaints. Participate in making recommendations to Plant Leadership regarding quality and production system improvements

Participate on FI teams in solving product/process losses with R&D, Engineering, Production supervisors and operators utilizing SPC, WCM or other appropriate problem solving methods

Provide training to plant operations personnel on Quality programs to promote the safe and cost-effective production of quality product.

Responsible for verifying the accuracy and appropriateness of in-process formulae, specifications and testing procedures and initiating changes as required.

Perform and document periodic sanitation and safety audits and make recommendations to management for improvement.

Active participation on plant safety committee. Promotes Safety, Health and Environmental policies and programs.

ECG Travel

Operations Manager 01/2014-10/2014 Evanston, IL

Petromax

Operations Manager 06/2007-11/2013 Spring Grove, IL

Multi-Pack Solutions

Quality Analyst Technician 10/2011 –03/2012 Mount Prospect, IL

Followed-up and monitored day-to-day company quality policies and procedures to ensure a safe working environment was maintained while safe quality products were produced for customers

Recognized as needed, any issues identified as risks to quality performance or opportunities to improve quality performance

Worked closely with others and operation team members to support in the in the accurate analysis of products and ingredients through the use of testing equipment

Tested instrumentation methods and results to ensure appropriate accuracy

Assisted customers with technical, quality and documentation issues

Handled special projects when requested, providing assistance to Management for projects related to quality

Performed other related duties as assigned

Kraft Foods North America, Grocery Division Plant

Assistant Quality Supervisor 03/2005- 06/2007 Naperville, IL

Supported quality awareness in plant through audit, green room presentations, red alert program (sanitation) and communicated with all levels of plant personnel

Motivated and developed direct reports, troubleshot problems around quality in investigation and follow-up

Provided technical support to Hold and Release Program and Sanitation Program

Responsible for ensuring product is in compliance with company and regulatory standards.

Determined deviations from specifications and hold product not in compliance with factory quality standards.

Worked with production to provide solutions to quality problems and maximize quality and production efficiencies.

Prepared monthly reports for managers informing them on activities progress and evaluation of the quality department

Trained line personnel in manufacturing practices, which increased safety and quality of products

Actively involved in our safety committee as well as promoting a better awareness of health and wellness for the employees

Provide training and technical support for quality issues that require product retention, root cause analysis, and correction/corrective action.

Drove significant improvement in assigned production lines which lead to an average of a 6% increase in OEE

Best Kosher Foods, INC.

HACCP 08/ 2003-02/2005 Chicago, IL

Determined, identified and established food hazards and identified corrective action in response to deviation from critical limits

Maintained files, sources and reference studies to confirm food safety and reviewed records and maintained daily pre-shipments and verifying CCP’s for all products

Maintained the written HACCP’s and trained all individuals that monitor CCP’s in the plant

Provided responses and verified corrective action to USDA Non-Compliance Reports(NR’s)

Archibald Candy Corporation

Technician Specialist 10/2001-05/2003 Chicago, IL

Engaged in Laboratory Analysis: Moisture (starch & cream) before production starts, viscosity (Chocolate), obtained samples from tanker chocolate, sample nuts and cherries for sensory and micro

Identified sensory evaluation weekly of all finished goods (flavor, color, texture, aroma, appearance) and conducted weekly sanitation Audits

Ensured packaging components are free of risk (Odor, dust, infestation), proper utilization of shrink wrap & over wrap and applicable labels applied

Unilever BestFoods Food Service

Technician Specialist 01/1999-10/2001 Franklin Park, IL

Monitored and audited critical control points and enforced GMP’s

Performed and documented periodic sanitation and safety audits and made recommendations to management for improvement

Updated product specifications which facilitate the work of the quality personnel

Performed packaging material inspections as per HACCP requirements, including sensory and graphics evaluations.

Evaluated out of norm product, WIP, and ingredients.

Worked hand in production in the frozen and base department and conducted sensory evaluation tests.

Performed data entry, data base upgrades, and detailed analysis of processing profiles

Work closely with Production personnel in regard to batch adjustments, product re-work

Olmarc Packaging Company

Technician Specialist 02/ 1997-01/1999 Franklin Park, IL

Coordinated meals and chemically assessing various products for salt concentration, moisture content, pH, alcohol percentage, total acidity, refractivity & free from fatty acid composition

Demonstrated proficiency in the proper operation of sophisticated laboratory equipments

Utilized various related computer programs and manual formulas to adjust numerous samples to acceptable specifications

COMPUTER SKILLS

MS Word, Excel, Access, PowerPoint, and Microsoft Outlook

LANGUAGES

Fluency in French and Creole

Moderate ability in Spanish

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