Manager Staff
Resume:
LAURIE LEON
Phoenix, AZ *****
**********@*****.***
Skills
Over 15 years employment history in supply chain management, production manufacturing and finished goods assembly, as well as supervising teams in call center environment.
Adept at handling customer complaints, resolving problems and reconciling conflict resolution.
Ability to communicate, articulate, write and present ideas or problems effectively and with ease.
Demonstrate positive results in supervision of employees, with success in guidance, development, motivation and training of individuals.
Expert in product forecasting, issuing schedules, managing inventory, meeting deadlines and budget.
Proficient in Excel, Word, ADP web-based applications, Quickbooks, Oracle database, with ability to analyze and interpret system data as well as orchestrate new system implementation.
Fluent in Spanish: speak, read and write.
Volunteer Services Manager
St Vincent de Paul
Phoenix, AZ
November 2010-October 2016
Recruit, schedule and retain volunteers, placing in opportunities throughout organization, resulting in 25% increase in active participants.
Initiate processes, procedures and develop new programs to meet Board of Directors’ objectives.
Orchestrate and host Volunteer Appreciation Luncheon Events with 30% in employee participation and attendance.
Interview, hire, train, direct, develop and evaluate staff performance, focusing on teamwork and meeting department goals.
Instrumental in selection and launch of new customer volunteer database, creating interim solution for retention of data due to old system failure and crash.
Approve and submit staff timecards in web-based ADPWorkforceNow Payroll Services.
Materials Manager
Cirilium, Inc.
Tempe, AZ
July 2003-April 2010
Schedule production and final assembly of voice/data communications systems’, monitoring accuracy of order configuration, checking circuit boards and software versions.
Streamline production process, resulting in 30% more volume shipped.
Assign material, estimate time and provide adequate number of staff to fulfill customer order, work order or demo engineering build according to product specifications.
Collaborate with staff and managers to solve work-related problems.
Assert supervisory duties, initiate disciplinary action, monitor performance and provide training to staff, ensuring adherence to safety procedures and proper equipment usage.
Purchasing and Inventory Control Manager
Hypercom, Inc.
Phoenix, AZ
June 1997-July 2003
Purchase production materials, negotiate pricing with vendors, select components for open bidding and approve vendor contract pricing.
Utilize Oracle database for order entry, inventory control, procurement and shipping.
Improve material and corrugate usage, resulting in 35% reduction in costs.
Maintain inventory levels utilizing Just In Time practices.
Conduct physical inventory of finished goods product to ensure inventory accuracy, increasing inventory accuracy to 99% with monthly cycle counts.
Organize, plan and prioritize orders for shipment, with an emphasis on team building.
Implement scanner/barcode system, improving by 30% the order accuracy and customer delivery.
Communicate effectively with staff, supervisors and peers.
Execute full scope of supervisory duties to staff members.
Owner
Mr G's Deli Sandwich
Bullhead City, AZ
February 1992-March 1996
Work directly with the public, selling and influencing others.
Make decisions, solve problems and think creatively.
Write commercial advertisement to promote deli’s specialty sandwiches, air on live radio, leading to 40% increase business revenue.
Hire, train and provide disciplinary action, according to employee performance.
Perform physical activities, including repair and maintenance of mechanical equipment. Monitor employee and patron activities to ensure adherence to liquor regulations.
Responsible for employee payroll and government reporting as well as all financial transactions, such as balancing register, handling and depositing large sums of cash and bank reconciliations.
Master Scheduler
Medtronic Heart Valve
Irvine, CA
July 1990-January 1992
Schedule medical product line in a sterile environment, according to master schedule and forecasts.
Meet product commitments for porcine tissue heart valves of various sizes.
Purchase production supplies and parts, expediting delivery and flow of materials to meet production schedules.
Utilize mini-MRP system, macro-level Excel spreadsheet and Access to analyze data and successfully meet marketing and physician/patient demands.
Train, coach, develop and oversee performance of small number of staff.
Education
Bachelor's Degree, Psychology
University of California, Irvine
Irvine, CA
Honors & Awards
Nominated Employee of the Year while at Medtronic Heart Valve, Inc.
Dean’s Honor Roll, UC Irvine
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