Jeffrey L. Janosko

**** ****** **** 210-***-****

San Antonio, Texas 78250 acy0nx@r.postjobfree.com

Business Systems Analyst

Information Technology professional offering significant business analyst and project management experience that includes negotiating right of entry agreements for a complex construction project, testing integrated end to end software releases, providing project implementation support for new customer sales, and writing new product business requirements for marketing and sales projects. Proven track record in managing difficult, time sensitive, critical projects that directly resulted in exceeding production goals and driving corporate revenue and profits

Work experience

Zenith Talent Corporation @ Google Fiber, San Antonio, TX 2015 - 2016

Right of Entry Project Manager

Managed a remote sales team, using Sales Force (SFDC) with on-line research and analysis, to provide them with critical homeowners association and property management contact data and community composition details. This information enabled sales to complete the right of entry and installation agreements & validate important subdivision information for our construction and engineering teams.

Completed escalated right of entry agreements by attending monthly HOA board meetings to answer Board of Directors questions and providing critical feedback to association manager regarding residents’ concerns on construction and liability. San Antonio team successfully averaged one signed agreement per week with a 67.5 percent close rate.

Worked with the City of San Antonio and other Bexar County enclave cities to insure fiber-optic construction and installation milestones were met or exceeded. In addition, collaborated with city governments on real-time construction action items that were quickly brought to resolution.

Verizon/MCI, San Antonio, TX 2001 - 2015

Business Systems Analyst

Led user acceptance testing of multiple application software releases to ensure a smooth customer transition to our new quoting, ordering, provisioning, installation, and billing platform, i.e. Verizon Rapid Delivery. Facilitated multi-disciplinary, end-user test execution while working with Information Technology (IT) Development and System Test Teams; was recognized by being an advocate for those users who directly served the customer. Within two years, 74% of all orders were being executed on the new platform while reducing service intervals by 58%.

Created Verizon Learn on-line training module on Hewlett Packard’s Application Lifecycle Management - Quality Center (HP ALM-QC) for application users/testers, IT development, and IT systems test. Over 70 employees completed the course and the course received a 4.2 stars average rating on a five level Likert Scale.

Supported bi-monthly release testing by creating test case scenarios with the end- users based on the business requirements. Upon sponsor and end-user approval, uploaded the test cases with the required test data in the HP QC-ALM test plan, Once the test execution schedule was built, transferred the test cases into the test lab to insure accurate assignment and resolution of code related defects.

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Wrote business requirements with IT developers to automate on-line feeds from critical upstream sales systems to include commissions, revenue accounting, and human resources into our enterprise order entry systems.

Collaborated with end user testers, product marketing, and IT professionals to successfully lead business community through the entire software development life cycle (SDLC). Led release by example, opening defect tickets for users when they had to meet production goals, meeting with IT development to resolve complex defects, and quickly providing detailed analysis to management before release implementation, thus preventing our customers’ telecommunication networks outages.

Requested by MCI senior management to provide expertise, on the Verizon merger transition team, for corporate sales, order entry, provisioning, and installation end users. Combined two distinct sales and service organizations on one, on-line order entry application without requiring end-user support.

Wrote, tested, and implemented simplified business product requirements to streamline orders for existing MCI customers. Reduced the sales force back office workload by 50 percent which subsequently reduced order installation intervals.

United States Air Force Reserves 1993 - 2008

Medical Service Corps Officer Lieutenant Colonel

Facilitated the initial implementation of the 1996 Health Insurance Portability and Accountability Act (HIPAA) at the 59th Medical Wing at Wilford Hall Medical Center. Insured our military members and their dependents were advised of their Protected Health Information, under the Notice of Privacy Practices, when visiting medical facilities.

Wrote ground-breaking dissertation entitled “Implementing HIPAA in the United States Air Force Medical Service” during Health Services Administration certification studies.

As troop commander, led 50 member Wild Boar Aeromedical Evacuation Deployment Team. Supported the U.S Army and Marine Corps by providing air evacuation support to stabilized patients and transporting them to hardened healthcare facilities.

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Education

St. Mary’s University Masters in Business Administration

San Antonio, TX Specialty – Operations Management

University of Pittsburgh Bachelors of Science in Industrial Engineering

Pittsburgh, PA Vice President (Seminars) of Senior Class

George Washington University Associate Certification in Project Management

Washington, DC

University of Dallas Certification in Telecommunications Management

Dallas, TX

Project Management Institute Studying for PMP Certification Exam

Newtown Square, PA

Awards received

Verizon: 2014 Spotlight and Rapid Delivery Heroes, 2007 1st Qtr. Customer Service Leader, 2006 1st Qtr. Corporate Marketing Operations

MCI: 2004 Corporate Marketing Operations, 2001 Exceptional . Marketing Performance, 1999 President’s Club

US Air Force: 1991 Air Force Management Engineering Officer of The Year

Volunteer

Vice President, Institute of Industrial Engineers – San Antonio Chapter

San Antonio Quality Assurance Forum Member

Green Tree Tennis Club Team Captain

Church Eucharistic Minister and Lecturer

Northside Independent School District PTA Assistant Treasurer

Elrod Elementary PTA Treasurer / Board Officer

Project management institute Member (Alamo Chapter)

: paradigm shift, mission critical, synergy, zero sum game, jumping the shark, rapid prototyping, lean and agile, roll-wave planning, customer-centric, activity streams, project scope, loss control, scheduling, multi-disciplinary teams, project planning, costing, risk management, leadership, change management, project life cycle, mercury test director, milestones, specifications, client communication and client relationship, management engineering, operational efficiency, web based project management tracking, convergence, content management, benchmarking, data mining, systems development life cycle, take ownership, team player, value added, long range planning, team building, problem solving, decision making, outsourcing, data conversion, User Acceptance (UAT) testing, system testing, regression testing, quality assurance testing, end to end testing

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