Customer Service Administrative Assistant

Thomas Wesley Johns, III

**** ********* *****, *****, ** 20715

Home: 301-***-**** (MD) Mobile: 310-***-**** (CA)

Email: **********@***.***

OBJECTIVE

To obtain an Administrative position where I can apply some of my many skills acquired through my work and college experience. I am a self-motivated and self-directed aspiring entrepreneur. I am seeking a position that will fully utilize my administrative / clerical, graphics, customer service and client relation skills.

EDUCATION

Currently enrolled: University of Maryland University College (UMUC), Business Administration, Tentative Graduation date: Winter 2018, Bachelor’s Degree.

Completed 2-Year Associate Arts, Degree (September 2013): Fashion Institute of Design and Merchandising (FIDM), Los Angeles, CA; Major: Business / Fashion Design, GPA: 3.3.

Graduated June 2010, High School Diploma, Office Technology, Bowie Senior High School, Bowie, MD; GPA 3.0.

EXPERIENCE

Department of Energy (DOE) 2014 - 2016

Administrative Assistant

Duties and Responsibilities

•Received incoming mail, sorted and distributed to staff

•Occasionally, answered and routed incoming calls

•Performed clerical and administrative duties for assigned projects with minimal direction

•Coordinated and organized departmental meetings, special events and travel arrangements

• Composed, edited and formatted routine correspondence

•Ordered supplies, maintained an electronic inventory log

•Maintained log of scheduled deliverables and acceptance dates for projects

•Proficient in Microsoft Office Suite: Word, Power Point and Excel

• Responded to customer inquiries via telephone and written correspondence

•Conducted research via the internet to obtain information related to RFP’s and RFI’s

•Assisted in proposal preparation, performed internet research to gather information to determine best value and prepare price analysis/justification

•Issued company standard Non-Disclosure Agreements (NDA’s) for new business discussions

•Updated internal databases

Versace, Beverly Hills, CA (Flagship) 2012 - 2013

Visual Coordinator

Duties and Responsibilities

•Maintained and Controlled Stock Room and Display Merchandise

•Increased monthly sales through customer referrals via word of mouth, email and other social media

•Composed Letters, Coordinated Meetings, Created Presentations

•Assisted customers with fashion choices

•Assisted stylist with fashion choices for celebrities

•Shipped & Received Merchandise as required

•Recovered floor merchandise

•Drafted sketches using Computer Aided Design (CAD) to be used as a marketing tool

Holy Trinity (School – K1-K6) 2009 - 2010

Teachers Aide/Assistant (work study student)

Duties and Responsibilities

•Assisted students with class work, special projects and programs

•Organized student lunch schedules

Thomas W. Johns, III

Page 2, Resume

Assisted students during aftercare program with homework

•Updated Databases

•Created charts using Power Point

•Assisted and prepared memo’s for students and parents using Microsoft Word

•Chaperoned Field Trips

Home Goods, Crofton, Maryland 2009-2010

Store Coordinator/visual director (work study student)

Duties and Responsibilities

•Maintained stock room and supplies

•Worked with other team members to close store at the end of day

•Assisted customers by providing excellent customer service

•Coordinated and Designed store displays

•Logged and broke down new merchandise to be placed on store floor

Prince George's County Economic Development Division 2008 - 2008

Summer Intern, Administrative / Clerical Assistant

Duties and Responsibilities

• Prepared documents using Word, Excel and PowerPoint

• Distributed mail to internal staff

• Conducted local surveys

• Internet Research for Office Director and others staff members

PROFESSIONAL SKILLS

• Power Point, Microsoft Excel, Microsoft Word, Access, Outlook, Computer Aided Design (CAD), Photoshop

• Pattern Drafting, Sketching (Freelance), Graphic Design (flats)

• Business Communication

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