Denise Chewning

510-***-**** **** Breckenridge St., San Leandro, CA 94579 acy0mq@r.postjobfree.com

PROFESSIONAL SUMMARY: Offering over 15 years of experience as a customer service professional with key experience performing title searches, performing accounting tasks, conducting dispatch, and performing as a top level receptionist.

HIGHLIGHTS of QUALIFICATIONS:

Excellent phone etiquette with a good phone voice and sales aptitude.

Follows complex written and oral instructions accurately and precisely.

Demonstrated effectiveness working as a highly collaborative team member, flexible and adaptable to change.

Strong organizational, multi-tasking, and follow-through skills.

Passionate in work accomplishments with 10-key experience.

Communication Skills

Established effective and cooperative relationships with internal and external customers satisfactorily meeting company needs.

Coordinated front desk receptionist duties and customer service delivery to include answering phones, assisting customers, and calling various departments to resolve complex problems.

Performed dispatching and scheduling of appointments.

Analysis and Problem Solving Skills

Fast and adept learner with demonstrated research skills and attention to detail to resolve accounting or other issues.

Effective problem solver through pro-active problem identification and collaboration.

Worked independently or with minimal supervision, displaying analytical problem solving, time management and initiative

Organization and Research Skills

Used appropriate organizational skills in setting priorities for work, multitasking and meeting deadlines while remaining calm and sensitive to confidential and personal nature of data

Maintained accurate and detailed records to monitor supply inventory, perform billing functions and process bank or loan payoffs.

Compiled, completed and filed title documents. Maintained accurate and detailed title records.

Maintain account receivable records, prepared abstract title information, and followed underwriting instructions.

Worked under time sensitive deadlines managing multiple priorities and met deadlines consistently.

EDUCATION:

High School Diploma Sunset High School, Hayward, CA

Castro Valley Adult School Castro Valley, CA

WORK HISTORY:

04/2015-Presen t Concord Title Group Proofer/Front Desk/Recording Desk, Concord CA

08/2014-03/2015 Castro Valley Adult School Medical Administrative 07/2014-03/2015 Placement Pros Telemarketing/Receptionist/Security, San Francisco CA 03/2014-08/2014 Spectrum Community Services Volunteer, Hayward CA

10/2010-Present Homemaker Self, San Leandro, CA

09/2009-10/2010 Receptionist NID Housing Counseling Agency, Oakland, CA

04/2008-06/2009 Accounting / Dispatcher Rising Star Heating & Air Conditioning Inc., Oakland, CA

01/2005-08/2007 Property Researcher Financial Title Company, San Ramon, CA

03//1991-12/2004 Title Only Representative Old Republic Title Company, Alameda, CA

09/1988-11/1990 Cashier Orchard Supply Hardware, San Lorenzo, CA