Customer Service High School
Resume:
Denise Chewning
510-***-**** **** Breckenridge St., San Leandro, CA 94579 *********@*********.***
PROFESSIONAL SUMMARY: Offering over 15 years of experience as a customer service professional with key experience performing title searches, performing accounting tasks, conducting dispatch, and performing as a top level receptionist.
HIGHLIGHTS of QUALIFICATIONS:
Excellent phone etiquette with a good phone voice and sales aptitude.
Follows complex written and oral instructions accurately and precisely.
Demonstrated effectiveness working as a highly collaborative team member, flexible and adaptable to change.
Strong organizational, multi-tasking, and follow-through skills.
Passionate in work accomplishments with 10-key experience.
Communication Skills
Established effective and cooperative relationships with internal and external customers satisfactorily meeting company needs.
Coordinated front desk receptionist duties and customer service delivery to include answering phones, assisting customers, and calling various departments to resolve complex problems.
Performed dispatching and scheduling of appointments.
Analysis and Problem Solving Skills
Fast and adept learner with demonstrated research skills and attention to detail to resolve accounting or other issues.
Effective problem solver through pro-active problem identification and collaboration.
Worked independently or with minimal supervision, displaying analytical problem solving, time management and initiative
Organization and Research Skills
Used appropriate organizational skills in setting priorities for work, multitasking and meeting deadlines while remaining calm and sensitive to confidential and personal nature of data
Maintained accurate and detailed records to monitor supply inventory, perform billing functions and process bank or loan payoffs.
Compiled, completed and filed title documents. Maintained accurate and detailed title records.
Maintain account receivable records, prepared abstract title information, and followed underwriting instructions.
Worked under time sensitive deadlines managing multiple priorities and met deadlines consistently.
EDUCATION:
High School Diploma Sunset High School, Hayward, CA
Castro Valley Adult School Castro Valley, CA
WORK HISTORY:
04/2015-Presen t Concord Title Group Proofer/Front Desk/Recording Desk, Concord CA
08/2014-03/2015 Castro Valley Adult School Medical Administrative 07/2014-03/2015 Placement Pros Telemarketing/Receptionist/Security, San Francisco CA 03/2014-08/2014 Spectrum Community Services Volunteer, Hayward CA
10/2010-Present Homemaker Self, San Leandro, CA
09/2009-10/2010 Receptionist NID Housing Counseling Agency, Oakland, CA
04/2008-06/2009 Accounting / Dispatcher Rising Star Heating & Air Conditioning Inc., Oakland, CA
01/2005-08/2007 Property Researcher Financial Title Company, San Ramon, CA
03//1991-12/2004 Title Only Representative Old Republic Title Company, Alameda, CA
09/1988-11/1990 Cashier Orchard Supply Hardware, San Lorenzo, CA
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