Information Technology Management

Betiel Yohannes

**** *** ** *** • Seattle, WA ***06-3131 • 301-***-**** • *******@*******.***

EDUCATION

Bachelor of Science, Business Information Technology May 2005

London Metropolitan University (United Kingdom)

Access to Multimedia Technology, SAP Business Warehouse 7.5

RELATED EXPERIENCE

Business Analyst, World Duty Free Goup, Bethesda USA March 2016 – Oct 2016

Managed simultaneous cross-departmental projects through SDLC, driving goals and ensuring application of best practices through tracking and activity analysis, effective problem resolution, and timely communication to stakeholders

Carry Gap Analysis to define scope for new system solutions

Led requirements gathering process with stakeholders across diverse functional teams

Created business process story on workflows and UML diagrams

Built interactive prototypes for stakeholder signoff and developer reference

Create and maintained formal requirement documentation to ensure accurate implementation by developers, and effective testing by QA

Improved systems by studying current practices and designing modifications

Recommended controls by identifying problems and writing improved procedures

Defined project requirements by identifying project milestones, phases, and elements

Performed requirements gap analysis using traceability matrices throughout the development and QA cycle

Perform UAT with stakeholders

Provided references for users by writing and maintaining system documentation for a variety of products

Facilitated accurate, thorough documentation and adherence to best practices as the creator and champion for an improved company-wide knowledge management process, and as the gatekeeper to the knowledge platform

Applications Analyst, City & Guilds, London UK Aug 2014 – Dec 2015

Drove the planning and development of e-learning software through the SDLC as a scalable solution using Agile (Scrum) methodology

Arranged and supervised the implementation of tailored e-learning platform solutions for 22 colleges.

Analyzed internal processes and recommended improvements in efficiency and effectiveness

Translated requests and user stories into functional requirements, aligning business-side needs with technical design and execution

Designed new features and enhancements, creating storyboards, process flows, mockups, and prototypes for stakeholder signoff and developer implementation

Facilitated development team in the programmatic implementation of the functional requirements to deliver value in the form of product functionality to stakeholders and users

Developed Test cases, test traceability matrix and test results summary template.

Conducted user acceptance testing and regression testing

Run extensive in-person and online user training with over 10 people per session

Managed defects using applications such as Trac and excel to link test case/ defect/severity and owner.

Technical Analyst, L’Oreal UK Aug 2006 – May 2014

Coordinated with diverse team of internal and external units to facilitate system roll-out

Administered training and created instructional reference material for all user tiers (basic – executive) in various application functions, based on operational faculty

Maximized customer satisfaction through continuous diagnosis of system performance and efficacy of the solution, in correspondence with client goals and industry restrictions

Directed product development and enhancement through systematized project management and solution testing

User profile management on Active Directory and Airwatch

Managing user security access and writing of ad hoc scripts to map personal profiles.

SKILLS

Proficient experience with MS Office (including Project & Visio), SQL Management Studio, IBM Cognos report builder, Sharepoint, Redgate MS Monitoring system

Highly skilled in traditional Italian/Amharic/Tigrigna languages

In Progress

SAP Hana, BPM Tool

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