Nada ibrahim

Summary

Energetic and confident professional looking for a position as Customer Service representative with networking and electronics, skills in situation analysis and client needs evaluation to get the maximum level of satisfaction of guests. To obtain a position as a Customer Service Representative with ancient institution. Offering profound ability to create a positive impression before customers in order to build and retain customer base.

Skills

Exceptional listener.

Analytical/Research Skills.

Computer/Technical Skills.

Flexibility/Adaptability/Managing Multiple Priorities.

Interpersonal Abilities.

Communications Skills (listening, verbal, written).

Leadership/Management Skills.

Multicultural Sensitivity/Awareness.

Planning/Organizing.

Problem-Solving/Reasoning/Creativity.

Teamwork Skills.

Experience

SEWS (SE Wiring Systems Egypt A division of Sumitomo Electric Wiring Systems

Europe) - Human Resource assistant 2010-2011

Vodafone Egypt – Customer Service Representative

2011 - 2014

Ertiqa Group - Customer Service Representative 2015-Now

* Dealing with customer and receiving and resolving the complaints.

* Introduction of customer data and contact them to follow up their opinions.

*During the period of work in the company i worked to improve the percentage of customer satisfaction with the performance of customer service.

*Describing in detail our product and its benefits to customers

*I worked on the implementation of new ideas for customers like

the idea do club for customers.

* Now director of customer service, responsible for the customer service team.

Education Hellwan University - Faculty of Art

“ Theater science department (Acting and Directing)”

2007 -2010

• Graduation Year: 2010

• Grade: very good

Personal Information

• Date of Birth : 9 October 1989•

• Marital Status : Single

• Nationality : Egyptian

Training Course

• ICDL Course.

• Human Resource

• Leadership skills Course.

• English language Course.

• Marketing & sales Course.

• Communication skills Course.

• Customer service Course.

Language

Arabic: Mother tongue English: good

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