Customer Service Representative
Resume:
Rebecca
Cool
Administrative Assistant
Tyler, TX 75703
Objective
Seeking an administrative position which will allow me to utilize my computer skills and customer service experience.
Experience
Visiting Angels / CareGiver
September 2015 to Present, Tyler, TX
Assisted the elderly in their homes, preparing meals, light housekeeping, monitoring medications. Furnished transportation to appointments and shopping or just to get them outside for an excursion. Provided love and support to residents as well as peace of mind for their families. Brookshire Grocery / Cashier
September 2013 - June 2015, Bullard, TX
Displayed exemplary customer service skills. Provided customer assistance with locating items within the store. Retagged shelves one night a week for sales. Counseled new employees on how to provide a friendly and professional atmosphere.
Suddenlink Communications / Customer Service Representative April 2012 - February 2013, Tyler, TX
Exhibited excellent customer service skills while handling a large volume of callers. Assisted customers with reading and understanding their bills. Posted payments and sold additional lines of service as requested. Stream Global Intl. / Customer Service Representative March 2010 - February 2011
Provided outstanding customer service to a large number of callers needing to fix or exchange their phones over the phone and when necessary handle issue and/or exchange for either the phone itself or an accessory such as a battery or charger.
Brookshire Grocery Company / Certified Cashier/Fuel Center Cashier
April 2009 - November 2009
Scanning groceries and providing excellent customer service. Also worked as cashier in the fuel center as needed where I maintain inventory of products sold from the fuel center. Answer the phone and make announcements on the PA system.
SilverLeaf Resorts / Contracts Clerk / Brayfield
October 2008 - March 2009
Assisted in writing contracts for new buyers. Compiled information from reports from all the other Resorts within the Silverleaf Corporation, into one major report for all the Managers, Owners and Officers of the Corporation by 5:00am each day.
Brookshire Grocery Company / Certified Fuel Center Cashier April 2008 - October 2008
Scanned groceries and providing excellent customer service. Also worked as cashier in the Fuel Center as needed where I maintained the inventory of products sold from the Fuel Center. Answered the phones and making announcements on the PA System.
Independent Contractor / Loan Processing
June 2006 - March 2006
Mortgage Loan Processor responsible for compiling all pertinent documentation to get the loan approved and closed such as Wage information, Credit information, Rental or Mortgage Information. Mortgage Insurance, Appraisals, Surveys. Also, responsible for getting together any additional information requested by the Underwriter and monitoring the loan through closing. ADP Dealer Services / Client Technical Analyst II
December 1998 - June 2005
Provided support for a proprietary software used by Heavy Truck Dealerships Nationwide. Both over the phone and on location. Volunteered for after hours on call support during client physical inventories. Writing reports in “Pick” for Managers on location to compile information necessary for day to day tracking as well as month end reports.
Education
Christian Women’s Job Corp. / Certificate of Completion September 2016 - November 2016, Tyler, TX
Job, computer, and life skills training; proficiency in Microsoft Word, keyboarding, and Google Apps
New Horizons/MCSE
April 1996 to June 1996
Core courses for MCSE Certification
Lewis-Clark State College /Clerk Typist Diploma
September 1980 - June 1981, Lewiston, ID
Intro to Business classes, typing, and business machines Zweibruecken American High School / Diploma
Septem ber 1975 - June 1978 / Zweibruecken, Germany
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