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Customer Service Representative

Location:
Athens, TX
Posted:
February 27, 2017

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Resume:

Rebecca

Cool

Administrative Assistant

*** ****** *****

Tyler, TX 75703

817-***-****

Objective

Seeking an administrative position which will allow me to utilize my computer skills and customer service experience.

Experience

Visiting Angels / CareGiver

September 2015 to Present, Tyler, TX

Assisted the elderly in their homes, preparing meals, light housekeeping, monitoring medications. Furnished transportation to appointments and shopping or just to get them outside for an excursion. Provided love and support to residents as well as peace of mind for their families. Brookshire Grocery / Cashier

September 2013 - June 2015, Bullard, TX

Displayed exemplary customer service skills. Provided customer assistance with locating items within the store. Retagged shelves one night a week for sales. Counseled new employees on how to provide a friendly and professional atmosphere.

Suddenlink Communications / Customer Service Representative April 2012 - February 2013, Tyler, TX

Exhibited excellent customer service skills while handling a large volume of callers. Assisted customers with reading and understanding their bills. Posted payments and sold additional lines of service as requested. Stream Global Intl. / Customer Service Representative March 2010 - February 2011

Provided outstanding customer service to a large number of callers needing to fix or exchange their phones over the phone and when necessary handle issue and/or exchange for either the phone itself or an accessory such as a battery or charger.

Brookshire Grocery Company / Certified Cashier/Fuel Center Cashier

April 2009 - November 2009

Scanning groceries and providing excellent customer service. Also worked as cashier in the fuel center as needed where I maintain inventory of products sold from the fuel center. Answer the phone and make announcements on the PA system.

SilverLeaf Resorts / Contracts Clerk / Brayfield

October 2008 - March 2009

Assisted in writing contracts for new buyers. Compiled information from reports from all the other Resorts within the Silverleaf Corporation, into one major report for all the Managers, Owners and Officers of the Corporation by 5:00am each day.

Brookshire Grocery Company / Certified Fuel Center Cashier April 2008 - October 2008

Scanned groceries and providing excellent customer service. Also worked as cashier in the Fuel Center as needed where I maintained the inventory of products sold from the Fuel Center. Answered the phones and making announcements on the PA System.

Independent Contractor / Loan Processing

June 2006 - March 2006

Mortgage Loan Processor responsible for compiling all pertinent documentation to get the loan approved and closed such as Wage information, Credit information, Rental or Mortgage Information. Mortgage Insurance, Appraisals, Surveys. Also, responsible for getting together any additional information requested by the Underwriter and monitoring the loan through closing. ADP Dealer Services / Client Technical Analyst II

December 1998 - June 2005

Provided support for a proprietary software used by Heavy Truck Dealerships Nationwide. Both over the phone and on location. Volunteered for after hours on call support during client physical inventories. Writing reports in “Pick” for Managers on location to compile information necessary for day to day tracking as well as month end reports.

Education

Christian Women’s Job Corp. / Certificate of Completion September 2016 - November 2016, Tyler, TX

Job, computer, and life skills training; proficiency in Microsoft Word, keyboarding, and Google Apps

New Horizons/MCSE

April 1996 to June 1996

Core courses for MCSE Certification

Lewis-Clark State College /Clerk Typist Diploma

September 1980 - June 1981, Lewiston, ID

Intro to Business classes, typing, and business machines Zweibruecken American High School / Diploma

Septem ber 1975 - June 1978 / Zweibruecken, Germany



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