Professional Summary

Skills

Experience

DELIA TORRES SANTIAGO

** ******* ******, ********, ** 11208 (H) 267-***-**** acy03e@r.postjobfree.com Call center experience with great time

management skills.

Bilingual in Spanish/ English

Knowledge of banking laws

compliance and regulations.

Trained in Salesforce and Macess

system.

Personable and Professional under

pressure.

Active listener with exceptional

communication skills.

Collections experience

Knowledge of HIPAA and PHI

regulations and policies.

Loan Counselor/Collections Rep 06/2015 to 02/2016

Cenlar Fsb – Ewing, NJ

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Receive payments and post amounts paid to customer accounts. Advise customers of necessary actions and strategies for debt repayment. Answer customer questions regarding problems with their accounts. Record information about financial status of customers and status of collection efforts. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers Arrange for maintenance and liquidation of delinquent properties. Customer Service Representative 07/2014 to 01/2015 PNC Financial Services – Princeton, NJ

Compile information about new accounts, enter account information into computers, and file related forms or other documents.

Inform customers of procedures for services such as ATM cards, direct deposit of checks, and certificates of deposit.

Perform teller duties as required.

Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.

Execute wire transfers of funds.

Perform foreign currency transactions and sell traveler's checks. Refer customers to appropriate bank personnel to meet their financial needs. Sales Associate 06/2013 to 08/2014

Macy's Department Store – Lawrenceville, NJ

Greet customers and ascertain what each customer wants or needs. Recommend, select, and help locate or obtain merchandise based on customer needs and des

Place special orders or call other stores to find desired items. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Sales Associate 11/2007 to 12/2011

Byers Men – Trenton, NJ

Greet customers and ascertain what each customer wants or needs. Answer questions regarding the store and its merchandise. Prepare sales slips or sales contracts.

Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment Sell or arrange for delivery, insurance, financing, or service contracts for merchandise. Retail assistant manager 07/2004 to 09/2007

PCX Clothing Co. – Trenton, NJ

Estimate consumer demand and determine the types and amounts of goods to be sold. Assign employees to specific duties.

Keep records of purchases and sales slips

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Event Coordinator/ Office Administrator 05/1999 to 05/2004 Wings Enterprises – Queens, NY

Organize registration of events

Evaluate and select providers of services according to customer requirements. Education

Maintain records of event aspects, including financial detail Answer telephones and give information to callers, take messages/ transfer calls. Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers GED: Apr 2009

Hamilton Township School District - Trenton, NJ