JEREMY HERLIHY

https://www.linkedin.com/in/jeremyherlihy 904-***-****

Email: acxzwy@r.postjobfree.com 340 Palisade Drive St. Augustine, FL 32092

SUMMARY

A service oriented professional that is highly motivated, trustworthy, and well-organized with strong core-values. Well versed in communicating and building relationships with clients and senior level executives. Proficient at quickly identify data from multiple sources and interpreting through reports. I am a team player with a consistent track record of cost reduction.

EDUCATION/CERTIFICATIONS

MBA, Keller University; Jacksonville, FL (3.65 GPA)

Graduate Certificate - Project Management, Keller Graduate School of Mgmt, Jacksonville Fl

Bachelor of Science Business Administration, Jones College, Jacksonville, FL

Leadership Development (Air Force)

Full secret clearance

EXPERIENCE

JOHNSON & JOHNSON (VISION CARE) – contract 7/2015– Present

Global Functional Lead/Associate Architectural Operations Lead – Applications Virtualization

Manage multiple Architectural operational efforts to ensure Group Operating Company is compliant with latest standards

Manage Technical Application Owners to move their respective application infrastructure to the J&J cloud, AWS colud, or a 3rd party SaaS to consolidate JnJ’s global Datacenter facilities & reduce the technology/infrastructure footprint

Global Liaise between Consumer and sector Directly Responsible Individual (DRI)

Manage and report on data from the J&J’s configuration management database (CMDB) Service Now & MEGA

Ensure data integrity is 100% within the Corporate Configuration Management Database by analyzing and scrubbing as appropriate in cooperation with IT owners

Communicate and update dashboard style reporting to Senior Leaders

Ensure corporate and Business unit goals of infrastructure reduction (servers and DBs) are met on a quarterly and annual basis.

ASTADIA 08/14 – 07/2015

Project Manager (Mainframe modernization)

Information System Security Officer (ISSO) with a Homeland Security confidential clearance who is responsible for company-wide security, security performance reporting, compliance with federal security regulations, laws, and guidelines

Perform weekly audits checks on Windows logs for failed login’s in accordance with Department of Defense regulations

Training Coordinator Responsibilities

Wrote Training plans for Canadian Government resources

Scheduled resources for training

Testing Coordinator Responsibilities

Used data analyst techniques to control inventory of testing artifacts for the QA/test team

Managed our testing environment by assigned and reported on testing for our QA/test team

Assisted when needed to manipulate COBOL source code

Assist with monitoring and controlling all project aspects and provide corrective actions to appropriate stakeholders

Assist with identification and negotiation of schedules, milestones, and coordination of resources required to meet project objectives

Assists with documentation of project management deliverables required by the project

Assists with issue resolution, proactively evaluates project activities, assist with building contingency plans, executes corrective actions when necessary and implements risk response plans to manage risk

Assist with management of project scope, schedule and cost, following an established change management process

Work with Project Owners, other Project Managers, Engagement Manager and all leads to manage project quality and completeness

Traveled internationally as required, up to 25%

PAGE 2 CONTINUED JEREMY HERLIHY

HEWLETT PACKARD 09/10 – 02/14

Customer Project/Program Manager III (SAP Modernization)

Managed the migration of multiple Global accounts from legacy financial platforms to SAP COMPASS FMO (Future Mode of Operation) with revenue of 3 million to 50 million dollars

Conducted daily team status meetings

Presented weekly updates to internal & customer senior executive teams

Managed multiple teams of up to 10 resources to complete project tasks on time (90% of projects where completed on time)

Selected to assist completion of complex projects in the international banking industry (travel was required)

Coordinated Change Management dealing with all project Change Req’s

Training coordinator of Canadian Account resources

Tracked and monitored projects daily using MS Project; Issues/Risk log

Worked effectively in a geographically dispersed team

Managed UAT environment and multiple testing teams

HEWLETT PACKARD, Jacksonville, Florida 07/08 –09/10

Project Associate (Exchange Upgrade)

Project Controller within the PMO (Project Management Office) Controller on the Electronic communications account for Bank of America / Merrill Lynch

Managed critical application upgrade projects with stringent timelines

Business Analyst work including participating in design sessions; developed matrix; worked with business owners to determine needs; worked on process improvement teams to improve procedures

Managed the migration of 8000 LOB (Lines of Business) applications from Exchange 2003 to Exchange 2007/2010

Test Planning / Management of UAT (User Acceptance Testing) environments

Conduct project meetings, conference calls, kickoff meetings, and publish meeting minutes, as appropriate.

Effectively communicate to all project stakeholders (External and Internal Senior management) on a regular basis.

Assisted accounts and Project managers with procurement of goods and services.

Document Best Practices and FAQ’s for end user instruction

Effectively identify and escalate issues as appropriate.

Produce and maintain billing reports that charges the LOB’s for the usage of email accounts

Participated in developmental planning sessions for migration of Legacy ML email to BAC exchange services

Analyze and review business requirements for all new project requests

Created a new department SharePoint site for the Bank’s Email Service Management

Manage and Administer SharePoint site for project tracking

Documentation and indexing for SharePoint administration

Maintain PMO SharePoint site with all functionalities necessary to manage the Merrill Lynch relationship

Writing communications to the end users for new Project Implementations

Serve as a liaison for Email Service Management and other departments throughout Bank of America/Merrill Lynch

Created a housekeeping efforts in exchange and AD (Active Directory) environments that:

oSaved Merrill Lynch $1M through reports that were run to delete erroneous mailboxes

oCreated $10,000 worth of revenue at the end of Fiscal 08 by finding data to help bill business units that were not being charged for their mailbox usage.

Developed Service Matrix to determine inefficiencies and areas of improvement

Use SQL query to publish high level weekly, monthly, and quarterly reports for senior executive teams

On-boarding and off-boarding all HP employees for an exchange account with Merrill Lynch/Bank Of America

Created and maintain SOP’s (Standard of Operation) for Project Controllers

ALLSTATE, Jacksonville, Florida 11/06 – 06/08

Project Financial Analyst

Processed claims for fortune 500 companies in excess of $75,000 daily

Performed accurate and timely research, analysis, verification, and reporting of data to manage workflow

Resolved payment processing discrepancy reports

Re-allocated premiums and managed suspense accounts using established departmental procedures

Processed changes to billing records; refunded payments associated with customer requests

Worked proactively with external and internal customers to resolve billing issues

PAGE 3 CONTINUED JEREMY HERLIHY

FRED FOX ENTERPRISES, St. Augustine, Florida 11/05 - 07/06

Assistant Project Manager

Managed and administered multiple CDBG (Community Development Block Grant) projects simultaneously under stringent deadlines, Project amounts totaling between $100 thousand to $5 million.

Extensive utilization of AutoCAD for mapping and surveying

Established extensive relationships with internal and external clients

Negotiated with county residents for quality improvements

Consulted residents to sign contract agreements to the state

Prioritized projects and multiple tasks

Generated production and accountability reports for project organization

Lead county board meetings for negotiations and settlements

Responsible for tracking project expenses

100% travel required for all project completion

REGENERON PHARMACEUTICALS, Tarrytown, New York 03/04 - 07/05

Assistant Technical Project Manager

Managed Install, Moves, Adds, Changes (IMAC) for various departments

Primary contact for incoming problem calls and troubleshooting resolution

Worked with a team to create policy and procedures to exceed corporate goals

Directed incoming problem tickets to appropriate personnel

Assisted with implementation of companywide upgrades utilizing Mac’s

Responsible for desk side support for entire company

Application, Installation and hardware support

IBM, COMPUTER GENERATED SOLUTIONS, East Fishkill, New York 07/02 - 03/04

Contract Availability Manager

Responsible for coordinating off shift support

Primary point of contact for account

Technical Focal Point Duties:

Supporting operation of systems through on-going monitoring/evaluation, testing, developing specifications, updating and maintaining files, and reviewing/validating output to ensure superior customer service and compliance with regulatory agencies, contractual benefits, corporate policies, etc.

Responsible for all activity and administration for account

Mentor for trainee Help Desk agents.

Guided new agents through training, policy and procedures

Responsible for incoming data for account service level agreements

Participated in a team authoring Technical Knowledge Base

IBM, MANPOWER Poughkeepsie, New York 01/02 -06/02

Installation Specialist

Removal and installation of mainframe hard drives; video and sound cards

MILITARY

UNITED STATES AIR FORCE 1994 – 1998

Supervisor

Responsible for training and coordination of incoming personnel

Supervised 6 staff members on various projects

Accountable for accuracy and readiness of the team

Coordinated and conducted training activities to ensure product safety

TECHNICAL

Configuration Management database (CMDB) – IRIS (Service Now), Microsoft Outlook, Word, Excel, PowerPoint, SharePoint (master user), Microsoft Project, Microsoft Visio, Microsoft Lync, Clarity, ARS (Active Role Server), Avaya (procurement tool), Adobe Photoshop, Brio, Citrix, HTML, SAP (intermediate), Word Perfect, Internet Email, All Windows and Apple OS, Mega

MEMBERSHIPS

Project Management Institute - PMI

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