SHAHELA JAHAN

SOFTWARE/MANUAL/AUTOMATION TESTER/ANALYST

Cell: 646-***-**** Email: acxzwr@r.postjobfree.com

CAREER OBJECTIVE

Software/QA/Manual Tester with excellent communication skills and expertise in designing Test Plans, Test Cases, Test Scripts and performing Manual, System Integration (SIT), Regression and Automated Testing using leading testing tools. I’m currently seeking a distinctive QA/Software Testing position.

PROFESSIONAL QUALIFICATIONS

Experienced testing throughout the phases of Software Development Life Cycle (SDLC) in Agile, Scrum & XP, as well as on Iterative and Waterfall methodologies

Ability to decompose requirements into detailed Test Cases for test execution from HP QC & Zephyr

Experience with developing test scenarios, developing and executing Test Scripts using HP QTP/UFT

Practical experience in QA organizations and with entire Software Development Life Cycle (SDLC)

Competent performing with Functional/UI, System/SIT, Backend, Smoke, UAT & Regression Testing

Developed detailed & well-mapped Test Cases and Test Scripts for web-based & client-server applications

Experienced in writing Requirements & Test Cases for positive, negative & SIT testing using HP QC

Expertise in Database concepts and testing using SQL with SQL Server, Oracle & DB2 database platforms

Well-versed with Test Automation Frameworks by HP Quick Test Professional (QTP) & VBScript

Working knowledge of IBM Mainframe environments – CICS, batch, security & scheduling

Liaison between technical and non-technical teams to ensure all scenarios and requirements are met

User Acceptance Testing (UAT) experience of Mobile & Web-based applications before Prod releases

Excellent understanding of Automated Framework for Web, Client-server and Mainframe based applications

Possess vast knowledge of test methods for testing, verification and validation techniques

Concise and effective written and verbal skills to communicate with BA, Developers, and stakeholders

Positive & flexible with successful history of working in fast-paced, client-focused, and dynamic environment

Strong interpersonal skills, written communication, analytical and problem solving skills

COMPUTER & TECHNICAL TOOLS

Software Process & Methodology Software Development Life Cycle (SDLC), Agile/Scrum, XP, Iterative, Waterfall, Software Testing Life Cycle (STLC), Bug Life Cycle (BLC)

Operating Systems & Languages Windows 7, 8 & 10, UNIX, Mainframe, Apple/Mac OS, VBScript, SQL, HTML, CSS, J2EE, C++, Java, Ruby on Rails, .Net, JavaScript

Testing & Defect Tracking Tool HP Quality Center (QC)/ALM, Jira, Zephyr, HP QuickTest Professional (QTP)/UFT, Firebug, HP Sprinter, HP Agile Accelerator

Network Protocol & Database TCP/IP, Telnet, HTTP, FTP, SQL, Oracle, SQL Server, DB2

Other Tools & Browsers MS Office, MS Visio, MS Project, BrowserStack, Internet Explorer, Firefox, Safari, Opera, Chrome

EDUCATION

Bachelor of Social Science - Political Science University of Dhaka, Bangladesh

PROFESSIONAL EXPERIENCE

Software Test Analyst Horizon BCBS, NJ 06/2015 - 10/2016

Job Responsibilities:

Studied BRD, TRD, Use Cases and User Stories to create Test Plan, Test Cases and Test Scripts

Logged, tracked and worked with team members to find resolutions of software defects within HP QC/ALM

Gained technical and functional understanding of MoS & My Health Manager product architecture

Advocated constant improvement of Functional & Regression Test Automation practices

Architected and developed robust Automation Scripts by HP QTP/UFT to facilitate and enhance functional behavior of MoS - Member Online Services, Horizon MyWay & PAM - Personal Account Management

Worked proactively with members of an Agile team to find and fix defects via HP QC & Jira

Analyzed defects & test results and be able to deduct the chain of events leading to a failure

Coordinated test case review sessions to ensure accuracy, quality & completeness of DHF test scenarios

Converted User Stories and Use Cases into detailed Test Plan, Test Cases and Test Scripts by HP QTP

Worked with product analyst in creating acceptance tests for Personal Health Record Management (PHRM)

Selected Manual Test Cases to convert to Test Scripts within HP Quality Center (QC) for Horizon MyWay

Attended in Sprint Planning & Daily Stand-up Meetings to coordinate tasks & test deliverables to team

Wrote Structured Query Language (SQL) queries against Oracle using SQL Developer for data & business process validation of Horizon MyWay MoS modules - Claims, Referrals, Manage Plans, PAM and Forms

Designed & executed complex E2E Test Case using HP QC and logged & tracked Defects to closures

Supported Sprint activities & test coverage off the MoS, DHF & PHRM Sprint Backlog

Used HP QC to log & report defects and managed through to resolution by working with Developers

Prepared test execution reports & metrics from HP QC and submitted to test lead & PM

Manual Tester Meta Health/Streamline Health, NY 07/2014 - 05/2015

Job Responsibilities :

Studied all Project Artifacts - TRD, Use Cases, Change Requests to write Test Plan, Test Case, Requirements Traceability Matrix (RTM) & develop Test Scripts

Logged Defects using HP QC/ALM on inconsistent requirements while reviewing Project Artifacts

Wrote functional & non-functional Test Cases using HP QC/ALM for Looking Glass Patient Portal - CASH

Performed Manual & Automation Testing of web-based and client-server enterprise applications of Collabra Suites - ePhysician Query, eCAC, eCDI modules by HP Quality Center (QC) & HP QTP/UFT

Used HP QC/ALM and Jira for executing test cases, defect tracking, and complete test management

Performed User Acceptance Testing (UAT) with Subject Matter Experts (SME) & UAT Team for Patient Portal - CASH (Consumer Access & Scheduling for Healthcare)

Performed Backend Testing using SQL queries to validate Patient & Physician data in the Oracle database

Effectively communicated with other team members including managers, peers and direct reports

Evaluated test automation approach profiling of Manual Test Cases for Automation Test opportunities

Prepared and documented of test results, issues / defects and progress from HP QC/ALM

Supported, designed Test Cases and logged & tracked Defects in HP Quality Center (QC) for multiple simultaneous projects - CASH, Medical Record Abstracting (eAbstract), HIM, Coding & CDI

Actively participated & supported in short & long-term projects with meetings, after hours & weekend support with off-shore & running Automation Regression Suite as requested by HP QTP/UFT

Software Test Engineer WebNIT24, BD 06/2013 - 04/2014

Job Responsibilities:

Analyzed Use Case, User Stories & Wireframes/UI to create Test Plans, Manual & UAT Test Cases

Extensively used HP Quality Center (QC)/ALM remotely & JIRA for managing Requirements, Test Cases, Test Execution and Defect tracking for multiple web & mobile projects

Wrote SQL queries for UI/data validation front-end and back-end for data transmission using SQL Developer

Reported test execution status to end-clients by analyzing and summarizing data from HP QC & Doors

Re-tested Defects & functionality to assure resolution is completed via JIRA, HP QC & Bugzilla

Wrote & executed complex Structured Query Language (SQL) queries against RDBMS - Oracle

Worked with Devs, PM and QA management to select automation scenarios from bulk of Manual Test Case

Provided guidelines of best practices to QA team members testers in designing TCs & Defect reporting

Performed both Manual and Automated Testing for numerous Web projects and reported Defects to the developers using HP Quality Center (QC) & JIRA

Created automated Test Scripts in remote client environment via using HP QTP/UFT & JMeter

Provided input to project team regarding the test planning & execution for Cross-browser/System Testing

Provide detailed test reports and metrics to document the status and risks for overnight/weekend releases

Wrote and executed comprehensive Manual Test Cases on Cross-browsers using Browser Stack

Performed Regression Testing and User Acceptance Testing (UAT) in assuring bugs fixes & stability

Junior Software Tester WebNIT24, BD 08/2011 - 05/2013

Job Responsibilities:

Reviewed and utilized customer’s business and functional requirements to develop test cases & scenarios

Logged Defects and escalated high priority issues to test lead during various Releases and Builds

Well understood system interactions and data flows, change requests & enhancements for Manual Testing

Performed Mobile testing on various handheld devices - iPhone, iPod, iPad, Android

Coordinated with offshore clients & UAT teams communicating and reviewing test coverage via WebEx

Created new and enhanced existing test scripts by utilizing automation tool HP QTP

Performed Manual Testing during all phase of the test cycle - test planning, test case development, test execution, regression & system test for numerous web & mobile projects

Logged, tracked, and verified resolution of software and specification defects via Jira with Dev team

Produced detailed test execution & defect reports from HP QC, Jira & BugZilla

Create SQL queries against relational database Oracle in clients environment by SQL Developer

Manually tested website of various domains and executed test cases using TFS - Team Foundation Server

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