AMANDA HATHAWAY

acxzn3@r.postjobfree.com

Cell: 901-***-**** alt 404-***-****

Highly Motivated Administrative /Technical-Customer Support/ Web Developer with

AAS Degree in Computer Science/Programming

TECHNICAL SKILLS

Microsoft Office Suite: Access, Excel, Word, PowerPoint, Outlook, Peachtree Acctg,Lotus Notes, HTML, Java, Technical Bogard (remote access) Sametime, Spark, Active Directory, Citrix,

EDUCATION AND TRAINING

REAL ESTATE PRELICENSE TRAINING 2/2016-PRESENT

WRIGHT BROTHERS WEBSCHOOL,ONLINE

ASSOCIATE OF APPLIED SCIENCE Graduated: 7/ 2010

Information Technology / Computer Programming

KAPLAN UNIVERSITY-ONLINE

PROFESSIONAL EXPERIENCE

EMERGINET, ATLANTA BILLING SPECIALIST 4/2015 –PRESENT

CUSTOMER SERVICE REPRESENTIVE

Assisting customers by telephone or email regarding medical billing status

Processing requests for billings via telephone email, fax, mail for seven facilities

Submit claims UB-04 to insurance companies

Post payments and invoice to collection companies

Processing credit card payments for customers for each facility

Tracking credit card transactions for customers

Assisting customers with online payments

Processing medical billing requests and medical records electronically for attorneys, insurance companies and patients

Entering and tracking of submitted requests into database

Providing information to insurance companies, attorney offices, patients, etc, according to HIPAA standards

Enter and edit patient’s confidential information for insurance filing purposes

Processing requests for refunds and overpayment

Maintain billing for each facility on a daily basis

Use of Microsoft Suite, Outlook, Word, Excel, IDX DB

HEALTHPORT, PRODUCTION CENTER 9/2014-2/2015 ROI SPECIALIST

Remotely processing and retrieval of medical records via email, fax, and mail

Creating letters/memos for responding to unfulfilled requests.

Fulfilling requests for medical records for doctor offices, clinics and/or hospitals according to HIPAA standards

Entering and tracking of requests in Epic database

Contacting customers for additional information is needed

Use of Microsoft Suite, Outlook, Epic

CONDUIT GLOBAL/KGB, CORDOVA, TN 4/2014-09/2014 CU STOMER CARE AGENT/CALL CENTER

Handling inbound calls for customer inquiries via telephone

Navigating several computer screens to obtain information and solve customer problems

Communicating with management for resolutions of customer concerns and/or problems

Enter documentation into computer: customer cases sand maintain log of cases.

Maintain an appropriate production level for call center.

COMPUTER GENERATED SOLUTIONS 7/2013-11/2013 CUSTOMER CARE AGENT/CALL CENTER/TECHNICAL SUPPORT

Handling inbound calls for customer inquiries via telephone

Navigating several computer screens to obtain information and solve customer problems

Communicating with management internally, external vendors and on-site technicians to obtain status of orders and services for customers.

Enter documentation into computer into customer cases sand maintain log of cases.

Maintain an appropriate production level for call center.

Use of LotusNotes, Spark, Sametime, Bogard (remote access)

MDI GROUP 7/2011-10/2011 05/2011-9/2011

TECHNICAL WRITER (INTERN) SITA CORPORATION (PROJECT MANAGEMENT)

Creating and revising technical manuals and service guides for data center operations

ITIL: change management, capacity management, incident management,

Meeting with IT personnel for process documentation

Project management

Use of architectural flow tools

SharePoint knowledge: adding and updating documents for use in project development.

Coordination meetings for process development

STONE RESOURCE GROUP 1/2011 - 07/2011 01/2011-5/2011

DATABASE SPECIALIST: NSORO-MASTEC, SUPPLY CHAIN MANAGEMENT

Entering confidential information into database: Quick base (Oracle), ACCESS

Customer service: providing information to clients regarding product(s) and ensuring data in accurate and up-to-date

Electronic filing, coping and scanning of documents

MEMPHIS CITY SCHOOLS

ADMINISTRATIVE SECRETARY 12/2003 –7/2010

Customer service: Receiving incoming calls, providing/ information on adult educational courses to enhance skills.

Managed payroll and timekeeping of staff

Scheduling, enrolling and withdrawals of high school students

Maintaining records of attendance and generating reports

Handled cash transactions and financial deposits

AS400, SAP and Peachtree software for vendor and supply ordering and inventory.

Technical support and troubleshooting for facility.

Routing mail and screening of calls.

References supplied upon request.

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